1. First you must order something from sony.com
2. After you receive your products, call the customer support and say that it's not working - just find something.
3. They will provide you a return label.
4. FTID or LIT it.
5. After 14 days call them again, what's going on with your replacement.
6. After a short form they will send you a free replacement or if you push them - they can refund your money.