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  4416. "name": "Daniel Teat",
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  4437. "name": "Daniel Teat",
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  4439. "msg": "Not sure if I like that",
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  4445. "name": "Drew McKey",
  4446. "timestamp": "2017-08-16T19:31:48.826000Z",
  4447. "msg": "I ddont see that",
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  4470. "msg": "but I can send it too",
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  4504. "msg": "Thanks for chatting with us. Have we resolved your question(s)?",
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  5428. "name": "Robert Banh",
  5429. "channel": "#supportchat:732720-gngUEqFoMqz03X"
  5430. }
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  5436. "next_url": "https://www.zopim.com/api/v2/chats?page=2"
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