There seems to be a bit of buzz right now assuming that Freedom has been compromised from a security standpoint.

What was seen
    To address this we'd like to start by explaining a piece of technology that we began building a few months ago. What this new software allows us to do is give potential business partners or service providers the ability to work in a sandbox environment within our dashboard. This sandbox would allow them to test software and services, see how their brands would be displayed, and gain an understanding of how our ecosystem works without touching live accounts. We also came to the realization that this shadow sandbox could be used to train new staff on our internal tools ect. and began rolling that out.

Where things went wrong:
    What we did not count on was a permissions error where some users were accidentally given access to this sandbox for about 10 hours. During this time people came to us thinking that their accounts had been compromised and that their accounts were genuinely in danger. This is not the case though we do understand the confusion due to the messaging system being turned on for internal testing of the sandbox code. Essentially, people may have received an email from our system saying that something on their account was changed when in reality it was only changed via a separate sandbox environment.

What we're doing now:
    We're currently answering many support tickets about this issue as well as issuing this statement. We are going through all records of ACTUAL changes to ensure, for our clients piece of mind, that nothing was changed in our production environment.

What's a "Sandbox"
    A sandbox is a short way of saying that something is a lifelike testing environment used for testing, learning, and what happens there does not effect anything outside that environment. sort of like a testing grounds or something similar.


Thank you for your understanding and unexpected help testing this cool new piece of tech!