Problem Description: I help determining whether my 12 year old son tried to access web sites while I stepped out of my office. I work for the CFO of the company and I need to know whether he was on my system.

Thank you. It will take only a minute.


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[23/08/2012 05:52:35 p.m.]-- Employee:

Hi

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[23/08/2012 05:54:11 p.m.]-- Employee:

I am the communications manager for the CFO of Late company I stepped out of my home office and I believe my 12 year old son tried to access porn sites. He is denying it but I can see temp cookies for these sites in temp files at the time I was working in another room. I need to deal with this if it is true - can you look and see

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[23/08/2012 05:55:39 p.m.]-- Employee:

Hello?

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[23/08/2012 05:58:33 p.m.]-- Automatically generated message:

A support specialist IT Helpdesk has been assigned to your case. If you get disconnected, you can continue the same chat by logging back in and selecting the open session.

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[23/08/2012 05:58:51 p.m.]-- IT Helpdesk:

Hi,

Welcome to Late company Chat support. This is IT Helpdesk

Have you opened a Chat session previously with the helpdesk on this issue in the last 2 - 3 days?

Could you please confirm if you are currently working on an:

Late company Site

Customer Site

Off Site

Late company Site Visiting

Home Office

Please note that depending on the nature of the issue, some troubleshooting steps may take 30-40 minutes.

Please ensure you have sufficient time so that we can assist you better.

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[23/08/2012 05:58:54 p.m.]-- Employee:

Hi

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[23/08/2012 05:59:12 p.m.]-- IT Helpdesk:

Hi

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[23/08/2012 05:59:42 p.m.]-- Employee:

Can you see where I need help determining whether my son tried to access those sites about two hours ago?

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[23/08/2012 05:59:48 p.m.]-- Employee:

by looking in my temp files

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[23/08/2012 05:59:54 p.m.]-- Employee:

He is denying it..

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[23/08/2012 06:00:09 p.m.]-- Employee:

but I work for the CFO - I need to know the truth.

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[23/08/2012 06:00:13 p.m.]-- IT Helpdesk:

I understand your issue is related to help determining which sites your son tried to access is this correct?

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[23/08/2012 06:00:34 p.m.]-- IT Helpdesk:

you can look in internet explorer history

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[23/08/2012 06:01:17 p.m.]-- Employee:

yes - I did - and I see that in tempororty internet files there are several porn sites listed between 5pm and 6pm ET today

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[23/08/2012 06:01:24 p.m.]-- Employee:

Does that mean he tried to get into them?

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[23/08/2012 06:01:56 p.m.]-- Employee:

I see for example "male oriented hookup site"- does that mean he tried to get in - if there is a cookie for it?

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[23/08/2012 06:01:56 p.m.]-- IT Helpdesk:

yes

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[23/08/2012 06:02:07 p.m.]-- Employee:

Oh man.

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[23/08/2012 06:02:35 p.m.]-- Employee:

Okay - I just need to verify and I will take care of it. I needed your expertise.

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[23/08/2012 06:03:00 p.m.]-- IT Helpdesk:

ticket is XXXXXXXXXX

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[23/08/2012 06:03:05 p.m.]-- IT Helpdesk:

Is there anything else that I may assist you with?

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[23/08/2012 06:03:24 p.m.]-- Employee:

Thank you very much. No I'm all set.

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[23/08/2012 06:03:42 p.m.]-- IT Helpdesk:

You're welcome

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[23/08/2012 06:03:52 p.m.]-- IT Helpdesk:

Thank you for using Late company chat support. Have a nice day.

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