Got a specific error message? Take a look at the errorcodes page.

If your data isn't working properly, go down this checklist:

Don't torrent and play from the same data

Are you running the game from the same folder in which you downloaded it? If you're still seeding the torrent (which you should be) you need to copy the data over to a new folder. Torrent clients will overwrite any changes you make to the data (such as adding a PCBID) and possibly lock files.

Check your cardfile

Have you created a cardfile.txt containing only a 16 character hexadecimal ID beginning with E004? Is that file selected in Bemanitools? Make sure that there are no extra characters or spaces in the file. Try copying the ID in to a new file.

A valid PSun ID starts with E004 and contains an additional 12 characters after that, only 0-9 and A-F. Right-click on the file and hit "Properties", and you should see the size as 16 bytes.

Unset read-only

Is the folder set as read-only? If so, unset read only. Also, if Windows has "blocked" any files (see http://i.imgur.com/XlxqkSP.png) click Unblock.

Run as admin

Make sure that launcher.exe is set to "Run as Admin" under Compatibility of the .exe properties.

Check ea3-config

Have you edited your ea3-config.xml? You need to change the network services URL and enter a valid PCBID. You can get a valid PCBID from a Programmed Sun operator account. The PSun operator portal is at http://ctrl.programmedsun.com/login

Make sure there are no spaces between the services tags and the URL, and make sure there's no slash ("/") at the end of the URL.

Like this:
<services>http://svc.programmedsun.com/v2/core</services>

Not this:
<services>http://svc.programmedsun.com/v2/core </services>
<services> http://svc.programmedsun.com/v2/core</services>
<services>http://svc.programmedsun.com/v2/core/</services>

Only use one network adapter

Go in to Device Manager and disable all but one network adapter (the one which you're using to connect to the Internet, obviously). Also check for and disable hidden network adapters in Device Manager (select “Show hidden devices” in the view menu). The network adapter must have a connection and an IP assigned, even if you are not connecting to an external server.

* if you REALLY need more than one network adapter, try to follow this guide to change the network connection priority.

Use Ethernet

Are you using a Wi-Fi connection? Arcade data tends to not like wireless connections.

Check your firewall

Has Windows Firewall/your firewall software of choice blocked the data? Windows Firewall typically issues a pop-up right after the game goes fullscreen, so you only see it after you've closed the game.

If you are at a University, business or on a large network, Programmed Sun may be blocked in a strange way. This manifests in the game booting and playing fine but card input not working and a generic e-amusement error across the title screen.

Check your resolution

Make sure that the monitor and system you are running the game on is capable of displaying the game's native resolution. No matter what resolution your PC is set to, the game will (attempt to) force its own resolution. If it fails, the game will crash.

Native resolutions by game

IIDX 20/21/22: 1280x720
IIDX 19 and before: 640x480 (but stretched, on a widescreen monitor/CRT)
Pop'n Music 19-21: 1366x768
SDVX/SDVX II: 720x1280 (720p rotated 90 degrees)
jubeat saucer: 768x1366 (rotated 90 degrees)
Reflec Beat colette: 1080x1920 (1080p rotated 90 degrees)
(please add to this list)

Check audio outputs

Pop'n Music in particular has issues with audio outputs such as front headphone ports and HDMI audio. Disable unused outputs and try them all one by one. For desktops, the rear audio ports are most reliable while for a lot of laptops, only speakers seem to work.

Check GPU drivers

Use recommended drivers for your GPU of choice (the drivers with the least issues are usually those that are released at the same time, if not slightly before, the game itself)

Check GPU compatibility

Your GPU may have some issues or not be powerful enough, check the compatibility list and add your experience to it either way.

For games with online multiplayer only

Have you forwarded the port you specified in the PSun operator portal when you generated the PCBID to your PC? If not, log in to your router's settings page and forward that port to your PC. How this is done exactly depends on your model of router. If you somehow have a direct connection to the Internet (probably not), this doesn't apply. The port should be within the range 50000-65535. (It doesn't have to be, but this minimizes the possibility of conflicts with other software.)

DDR specific issues

If launcher.exe throws "The application failed to initialize properly (0xc0150002)" you need to install the latest 2005 C++ Runtime from http://www.microsoft.com/en-us/download/details.aspx?id=26347

Switch OS?!

Bemani games are made to run on exactly one hardware configuration (okay, maybe a few, depending on the game). You'll get the best performance by running the game on the OS it was designed for.

OSes by game

IIDX: Windows XP Embedded
pop'n music: Windows XP Embedded
Dance Dance Revolution: Windows XP Embedded
Reflec Beat: Windows 7 Embedded
(please contribute to this list)





Did this ever happen to you: You want to boot your rhythm game and some stupid error message that you can't understand is preventing you from getting your sweet sweet button mashing action?
Well, fret not, this page is here to help you (and your arcade)! Here's a list of the most common error messages, what they mean, and how to get rid of them.


5-0000 series errors

5-0000-0000

What is it?
A generic critical error.

How do I fix it?
Make sure your data is not set to read only, especially the dev folder.
Disable all network adapters other than the one used to connect to the Internet.
Check for hidden network adapters in Device Manager.



5-1500 series errors

5-1500-0000

What is it?
IO ERROR
Seen in Pop'n Music 15 Adventure.

How do I fix it?
No fix yet, contribute if you find one!

5-1500-0002

What is it?
SOUND DATA CREATE ERROR

How do I fix it?
Hash check your original download of the data and recopy from your seeding directory to your gameplay one.
Check your physical drive. Is it failing?



5-1501 series errors

5-1501-0000

What is it?
IO BOARD ERROR

How do I fix it?
Recopy Bemanitools.
For Reflec Beat, make sure you are not missing device.dll.



5-1502 series errors

5-1502-0000

What is it?
BACKUP CHECK ERROR
Seen in Pop'n'Music 21 Sunny Park

How do I fix it?
Give access to gamestart.bat and launcher.exe from Windows Firewall if enabled.
Make sure no antivirus software firewall is blocking access to those files.
Start gamestart.bat as Administrator.


5-1502-0000

What is it?
HDD READ ERROR

How do I fix it?
Make sure /dev/ isn't read-only.


5-1502-0002

What is it?
HDD READ ERROR
Seen in GFDM V4.

How do I fix it?
No fix yet, contribute if you find one!


5-1503 series errors

5-1503-0000

What is it?
USB I/O ERROR (FPGA WRITE ERROR)

How do I fix it?
Make sure data\hex\030408.hex exists.


5-1503-0001

What is it?
DATA ERROR "Could not read the file normally. There is a likelihood the file is damaged." This error occurs when a file is either missing or corrupt.

How do I fix it?
Hash check your original download of the data and recopy from your seeding directory to your gameplay one.
If the data came in an archive format, try extracting it again with another application.
Make sure your game is up to date with the current data available.
Check your physical drive. Is it failing?


5-1503-0004

What is it?
USBIO ERROR (NO ANSWER...). This error occurs when the game does not receive a heartbeat from the IO board. On legitimate hardware, this error is usually caused by the IO board resetting during play. The issue is rarely fixed by simply restarting the game and will require a full power cycle.

How do I fix it?
Real hardware
Check the USB cable between the PC and the IO board is okay.
Make sure the IO board is getting enough of a clean supply of power.


Bemanitools
Don't attempt to put your computer to sleep while playing rhythm games.
Change launcher.exe process priority to High when starting the game.


5-1503-0006

What is it?
CARD DEVICE ERROR

How do I fix it?
Recopy Bemanitools.


5-1503-0007

What is it?
USBIO ERROR (FM DL-ERR)

How do I fix it?
Run the game using gamestart.bat, don't just drag and drop the game dll onto launcher.exe


5-1503-0008

What is it?
FPGA Write error
Seen in Tricoro Omnimix RC1.

How do I fix it?
No fix yet, contribute if you find one!

5-1503-9000

What is it?
PCB ERROR (PCB is unusual.)

How do I fix it?
Make sure your AC(real)IO board is on the correct COM port.



5-1504 series errors

5-1504-0000

What is it?
IC CARD READER ERROR Something is wrong with your e-amusement card readers (usually a timeout due to them not existing).

How do I fix it?
Real hardware
Make sure your readers are connected and powered on.
Check your serial cables are good.


5-1504-0003

What is it?
SDLOAD TIMEOUT

How do I fix it?
No fix yet, contribute if you find one!

5-1504-0004

What is it?
SOUND LOAD TIMEOUT
No fix yet.


5-1505 series errors

5-1505-0000

For Jubeat Ripples: Getting this error the first time you boot is normal. After getting this error, the game may take 1-3 minutes longer to boot as it regenerates backup data.

What is it?
HDD Data Error(BPM Notes)

How do I fix it?
Hash check your original download of the data and recopy from your seeding directory to your gameplay one.
If the data came in an archive format, try extracting it again with another application.
Check your physical drive. Is it failing?


5-1505-0001

What is it?
HDD Data Error(Music Data)

How do I fix it?
Hash check your original download of the data and recopy from your seeding directory to your gameplay one.
If the data came in an archive format, try extracting it again with another application.
Check your physical drive. Is it failing?


5-1505-0002

What is it?
Coin Error This error occurs when the coin line (the input triggered when a coin is inserted) is held closed for too long.

How do I fix it?
Real hardware
There may be a coin stuck, check.
The coin mechanism may be stuck, check.
Don't hold down the coin line so long.


5-1505-0006

What is it?
HDD DATA ERROR(MOUNT IMAGEFS)

How do I fix it?
Hash check your original download of the data and recopy from your seeding directory to your gameplay one.
If the data came in an archive format, try extracting it again with another application.
Check your physical drive. Is it failing?


5-1505-0025

For Jubeat Saucer Fullfill

How do i fix it?
Disable excess network adapters



5-1506 series errors

5-1506-0000

What is it?
ACIO ERROR (ERR_INIT_LINE)

How do I fix it?
If you're using ACrealIO, cut the reset trace on your Arduino.


5-1506-1001

What is it?
CLOCK ERROR

How do I fix it?
“Set” the clock by pressing test and save+exiting out of the menu.
Recopy Bemanitools



5-1508 series errors

5-1508-0000

What is it?
LAMP CHECK ERROR
Seen in Pop'n Music 20 Fantasia.

How do I fix it?
No fix yet, contribute if you find one!

5-1509 series errors

5-1509-0000

What is it?
REBOOT THE MACHINE
Seen in Pop'n Music 22 Lapistoria.
The original message in Japanese: 電源を再投入して下さい

How do I fix it?
Simply Power Off and Power On the cabinet or relaunch the launcher.exe

5-2000 series errors (Network errors)

5-2000-0000

What is it?
Router error. Something's not okay with the connection between the game and your router. This can either be a (W)LAN error, or something within your computer settings (firewall, network adapter, etc.)

How do I fix it?
Check if your computer is connected to the Internet at all.
Make sure the services URL is correct.
Disable all network adapters other than the one used to connect to the Internet. Alternatively, setting that adapter to have the highest affinity also works.
If none of the above work, reinstall a newer or older version of your network drivers.


5-2002-0000

What is it?
speculation: general malformed ea3-config.xml file or server communication error

How do I fix it?
Make sure you're editing the right file for network configuration settings.


5-2000-2402

What is it?
No PCBID. You have no PCBID.

How do I fix it?
Add a valid PCBID to ea3-config.xml.


5-2002-0910

What is it?
Server Error. The game cannot communicate with the server.

How do I fix it?
Make sure the services URL is correct.


5-2002-2403

What is it?
Unauthorized. The server is rejecting your PCBID.

How do I fix it?
Check that there is a valid PCBID in ea3-config.xml.



5-2002-2400

5-2002-2404

What is it?
Not found. The server can't find the URL that the game has requested, this is usually because the game is attempting to connect to an incorrect endpoint.

How do I fix it?
Check your services URL in ea3-config.xml. Make sure to remove any slash at the end of the URL and check for https/http.
If you are running Spada, ensure your services URL is http://svc.programmedsun.com/v2/core
If you are running Tune Street, ensure your services url is http://svc.programmedsun.com only


5-2003-2404

What is it?
Malformed <network> section. The <network> section in your ea3-config.xml file is malformed in some way.

How do I fix it?
Ensure your <network> section follows the following format:

<network>
<timeout __type="u32">10000</timeout>
<sz_xrpc_buf __type="u32">102400</sz_xrpc_buf>
<ssl __type="bool">0</ssl>
<services></services>
<url_slash __type="bool">1</url_slash> (note: delete this line if you're connecting to Arcana)
</network>


5-2002-2500

What is it?
??? (Logs say http status 500)
If you are playing Lincle, use the /core/services URL from Tricoro, not xrpc.


5-2003-2502

What is it?
Server Error. The game cannot communicate with the server.

How do I fix it?
Remove any PSun-related entries from your hosts file


5-2016-0000

What is it?
????

How do I fix it?
Look here. Make sure your ea3-config has this line set to 0

<apsmanager __type="u8">0</apsmanager>