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  1. Hello, I hope this email finds you well,
  3. Our company, NSC Global, is currently looking for an additional Desktop Support Technician / IT technician to join our growing company at offices in Toronto, Ontario, CANADA. This position pays $22.50 CAD per hour and is full-time permanent.
  5. 1. You MUST be a permanent resident of Canada.
  9. 2. You MUST be authorized to work permanently in Canada.
  13. 3. You MUST be located in Toronto at this very moment.
  15. Please meet all three of the above requirements before you reply.
  17. Office site address is Pardee Ave in Toronto.
  19. We are in fact the employer, we are not an agency.
  20. The hours are M-F from 8:30 a.m. to 5:00 p.m.
  21. There might be some on call (overtime) hours, as well.
  22. This is a full-time permanent position
  24. Office location in Toronto, Ontario, Canada.
  26. You MUST have:
  27. - A+ certification
  28. - At least three (3) years of real-world work experience working within a corporate I.T. environment
  29. - PC Troubleshooting and resolution, deployments, hardware reclaims, installations, asset management, and other deskside skills and experience
  30. - On-call responsibility
  31. - Service Now (Snow) ticketing system knowledge is helpful
  32. - Windows 10 familiar with software encryption
  33. - Application support: MS Office 2016 and later; OneNote 2016, One Drive for file sharing, Jabber, Bitlocker, SecureDoc, Active Directory
  34. - Hardware support
  35. - Lenovo Laptop and desktops
  36. - Familiar with MAC and iPad would be a huge plus
  38. JOB TYPE: Permanent, full-time position
  39. START DATE: Immediately - this is a full-time permanent job
  42. Please Read:
  43. Your primary job duties will include:
  44. + Service Now ticketing system knowledge a plus
  45. + Basic Multi-function printer support a plus Basic AV Support a plus
  46. + Those who are A+ Cert preferred
  47. + Windows 10
  48. + Familiar with software encryption a plus
  49. + Familiar with LogMeIn tool for remote support a plus
  50. + Lenovo hardware Possible oncall responsibility
  52. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 3-5 years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
  54. Position Description:
  55. - Provides on-site and remote technical service support, installation, configuration and problem resolution - Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
  56. - Diagnoses mechanical, hardware, software and system failures using established procedures.
  57. - Determines most cost effective repair resolution to minimize customer downtime.
  58. - Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
  59. - Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
  60. - Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
  61. - Coordinate support and repair activities with select third party vendors.
  62. Skill/Ability Knowledge:
  63. - Must have the technical ability to provide desk side support for computer and printer hardware
  64. - Must be a proficient user of personal computer tools for word processing, decision support and communication.
  65. - Must be skilled in problem solving techniques and supporting financial customers.
  66. - Proficiency in the following areas – Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking.
  68. Please be able to:
  69. Document, maintain, upgrade or replace hardware and software systems in a corporate environment.
  70. Have a high-level of functional and practical troubleshooting ability with all software applications in a Windows 7/Office 2010 environment
  71. All level of installation and support of laptops, printers, and handheld devices
  72. Excellent technical knowledge of pcs and desktop hardware.
  73. Working technical knowledge of current protocols, operating systems and standards.
  74. Ability to operate tools, components and peripheral accessories.
  75. Routers, switches and even some firewall experience is extremely helpful
  76. Supports and maintains user account information including rights, security and systems groups.
  77. Familiar with a variety of the fields’ concepts, practices, and procedures.
  79. FOR MORE INFORMATION ABOUT THIS POSITION, or to express your interest in this role, please contact:
  81. Sean Halloran
  82. Senior IT Recruiter, NSC Global CANADA
  83. Email:
  84. Web:
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