(09:28:03) 	Mallowmow: Hi there, Given the inability to use "Onion over VPN" but more worrying the newly disclosed attacked on NORDVPN (which has been disclosed far too late). I'd like to request a refund. I'm still within the 30 day window and my account is in good standing.
(09:28:08) 	Customer Care: Welcome to our live chat! We are here to help you and we’ll join the chat with you ASAP.
(09:28:20) 	Billing department: While you wait for an agent, could you please answer the following questions:
(09:28:21) 	Billing department: 1. What is your registered e-mail address?
(09:28:22) 	Billing department: 2. Which payment method have you used?
(09:28:31) 	*** Keith joined the chat ***
(09:28:34) 	Mallowmow: email: xxx
(09:28:34) 	Keith: Hello, Mallowmow.
(09:28:41) 	Mallowmow: Hello.
(09:28:41) 	Keith: Our service has not been hacked. None of the information available on the one server can be used to impersonate or decrypt the traffic of any other. This was an isolated case of one datacenter and no user information was compromised. Also, it did not impact thousands of other servers in any way, it is virtually impossible to do that. Please refer to our article for more details regarding the matter: https://nordvpn.com/blog/official-response-datacenter-breach
(09:29:26) 	Mallowmow: Is it not true that one of three private keys leaked was used to secure a digital certificate that provided HTTPS encryption to your website?
(09:30:34) 	Keith: Give me a sec.
(09:31:19) 	Mallowmow: In any case, I will be requesting a full refund.
(09:31:47) 	Keith: I am sorry to her that.
(09:32:05) 	Keith: Let us apologize for any inconvenience you might have had. A refund has been ordered. You will receive it within 7-10 business days, depending on your bank service transferring speed.
(09:32:27) 	Mallowmow: Thanks Keith; could you send me a email confirmation of this?