Ticket was automated, submited by DART (Diagnostic and reporting tool)
- Was an OPUS memory error, could of been caused by out of date hardware or server sided (slow loading times and crashing)
-- Notes --

Hi my name is {Jamie} i'm calling from the RSS help desk, my ATTUID is "js39d", how do you do today {sir/ma'am}

> I'm good, how may I help you?

I'm just calling to inform you that the Opus team has responsed to your stores crash report and marked the issues as already resolved,

I believe it was just another submission of the issue from the ticket we closed for you guys last week, do you know if you are still

experiencing any issues with this or are we good to close this?

> They should say Yes/No

Okay, i'm glad to hear that things have improved, could you please proceed to the MyCSP quicklink to close the ticket?

Or if I have your guys consent, I can close it for you manually. Please navigate to {phishing url} for further information

regarding this ticket, including the time it was filed as well as the person who placed the ticket at your dealer.

> Wait for them to login

----> (Iperius/Anydesk/Deskroll)

Once you have logged in, please download {remote} in order start the Opus network diagnostic scan, as well as to access

this ticket. Once you have done that, you will be given a 9 digit ticket number and 4 digit passcode, this will be used

as a ticket number, in order to identify and forward out this ticket to RSS.

> Wait remote support code

Have a nice day and if you experience any more issues you may call the RSS Helpdesk or file another ticket.