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- Messaging Assistant | Customer Service
- Hi! It's Amazon's messaging assistant again.
- So, what can I help you with?
- 02:31
- An item I ordered
- 02:32
- Messaging Assistant | Customer Service
- Let's see. Could you tap the item you're looking for from your recent orders below?
- 02:32
- 02:32
- Messaging Assistant | Customer Service
- Looks like this item was delivered on Tue, Aug 20.
- Any issues with this order?
- 02:32
- Didn’t get it
- 02:32
- Messaging Assistant | Customer Service
- Sorry to hear that. Tell me a little more about what happened.
- 02:32
- Package never arrived
- 02:32
- Messaging Assistant | Customer Service
- Sorry it hasn’t arrived.
- Give me a minute to check on this.
- 02:32
- Sounds good
- 02:32
- Messaging Assistant | Customer Service
- I’ll get someone who can help with this.
- 02:32
- OK, thanks
- 02:32
- Messaging Assistant | Customer Service
- OK, I'll get someone to help you here through chat.
- 02:32
- OK, get help through chat
- 02:32
- Messaging Assistant | Customer Service
- Go ahead and type any details you think would help them understand your issue.
- 02:32
- R
- Rahul has joined & will be ready to chat in just a minute.
- Rahul | Customer Service
- Hello , I will be helping you with this issue today.
- We are sorry for the hassle caused with this delivery.
- No need to worry, let me look into this for you and help you with this.
- A member of our internal team will need to help you with this. Please hold on the line while I transfer the chat. One of our representatives will assist you shortly.
- R
- 02:35
- P
- Prajwal has joined & will be ready to chat in just a minute.
- Prajwal | Customer Service
- Hello ! Prajwal here, I'll be assisting you today.
- P
- 02:36
- Hello
- 02:37
- Prajwal | Customer Service
- I’m sorry you haven’t received your order, even though the tracking shows that it was delivered.
- P
- 02:37
- Ok
- 02:37
- Prajwal | Customer Service
- Is there a possibility that a family member or a neighbor might have received it on your behalf?
- P
- 02:37
- No i ve alredy checked
- 02:37
- Prajwal | Customer Service
- Okay, Thank you for the details.
- Let me check it here
- P
- 02:38
- thank you
- have yuo chekd
- 02:39
- Prajwal | Customer Service
- I am still checking this. Please allow me a minute more.
- P
- 02:39
- okey
- 02:40
- Prajwal | Customer Service
- Thank you for waiting.
- I have checked it here.
- As you never received this order,
- P
- 02:40
- correkt
- their was no boks
- 02:40
- Prajwal | Customer Service
- I can help you with a refund or a replacement. What would you prefer?
- P
- 02:40
- reefund
- plzz
- 02:41
- Prajwal | Customer Service
- £129.99 is th refund amount
- As an alternative to your original payment method, you can receive your refund on Amazon Gift Voucher to expedite your funds availability. Which method would you prefer?
- P
- 02:41
- expedite what have this mean?
- is meaning good of this?
- 02:41
- Prajwal | Customer Service
- Gift Card blanace
- Balance
- It takes4 to 6 hours.
- Bank takes to 7 business days
- P
- 02:42
- so if i get card blanace it fast er than get of the banc?
- banc machine
- 02:42
- Prajwal | Customer Service
- es
- Yes
- P
- 02:43
- no hablo espanol
- oh ok
- okey fanks
- i tink card of giftings is best
- live n direct
- 02:43
- Prajwal | Customer Service
- £ 129.99 refund
- I am issuing it to your gift card balance
- P
- 02:44
- bless you
- like sneeze
- 02:44
- Prajwal | Customer Service
- You'll see the refund credited to your Gift Card balance in 4-6 hours.
- The gift balance will be added to your amazon account directly and will reflect within 4-6 hours .
- The gift balance will always be shown at the checkout when you place an order.
- Refund issued successfully.
- P
- 02:44
- magnificient
- im doing the happy face on mine
- appreciate very
- 02:44
- Prajwal | Customer Service
- Thank you. Is there anything else I can assist you with today?
- P
- 02:45
- the smile big and juicy
- dj mash up
- 02:45
- Prajwal | Customer Service
- Sounds good
- :
- P
- 02:45
- direct of the live x)
- 02:45
- Prajwal | Customer Service
- Yo !
- P
- 02:45
- thankings for you
- 02:45
- Prajwal | Customer Service
- You're welcome.
- P
- 02:45
- aj trasey on radoe?
- 02:45
- Prajwal | Customer Service
- I can only read English
- P
- 02:45
- im speak the brazil
- 02:46
- Prajwal | Customer Service
- I see
- P
- 02:46
- the radoe of kar
- it play music
- go vroom vroom
- 02:46
- Prajwal | Customer Service
- I Love Music
- P
- 02:46
- lvie an dirkect
- music have doing the mouth happy
- YO !
- 02:46
- Prajwal | Customer Service
- I am a Music Producer & a DJ too.
- Apart from my work.
- P
- 02:46
- do u gave produse aj trasey on cloudings of the sound
- i think soundcloud
- 02:47
- Prajwal | Customer Service
- Not yet on Soundcloud. I am a student. Will be there soon.
- P
- 02:47
- oh wow listen you should to aj tracey very song good
- i wish luck for music career
- 02:47
- Prajwal | Customer Service
- I will
- Thank you so much for your wishes
- P
- 02:48
- have you dj prajwal ?
- like dj khaled in song
- DJ KHALDED !
- 02:48
- Prajwal | Customer Service
- Yes. Correct
- DJ KHALED is awesome too !
- P
- 02:48
- like u knowe DJ KHALDED ON this BEAT
- 3 hunnit
- justin of the beaBINGS
- 02:49
- Prajwal | Customer Service
- Yeah !
- P
- 02:49
- okay well i need to go now but thankings to you
- youi are amaze
- 02:50
- Prajwal | Customer Service
- Thank you. It was a pleasure to talk to you.
- Any more issues that you have ?
- Apart from this ?
- P
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