tmobile chat with maryrose 12-13-2023

MaryroseMinimizeEnd conversation
Today
hi yes i have questions about oem unlocking our devices
Me - 10:15 PM

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T-Mobile
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T-Mobile - 10:15 PM
we are post paid customers and phones been paid off for at least 6 months
Me - 10:15 PM
T-Mobile
Sorry, I didn't quite understand that. Here are some things I can assist with.
My account
My phone or device
Shopping, new plans and perks
Order status
T-Mobile 5G Home Internet
T-Mobile - 10:15 PM
nah i want you to help me if you can
Me - 10:16 PM
T-Mobile
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T-Mobile - 10:16 PM
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Me - 10:16 PM
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T-Mobile - 10:17 PM
is anyone there?
hello?
Me - 10:24 PM
is anyone there>
Me - 10:28 PM

Hi there! I appreciate your time and effort contacting us today. I'll be glad to assist you. How can I help you today ?
Maryrose - 10:29 PM
hi. i have a couple questions. one is for phone shopping and one is for oem locking our s21 ultra device(s)
ill start with the oem unlocking if you dont mind
we have been out of contract for almost 10 months but your records probably only show 5 or 6 months
both the 319-750-4479 and the 319-237-5544 have identical phones
sm-g998u i believe
Me - 10:32 PM

Thank you for reaching us , no worry I can definitely check the status of your device if eligibile to unlock . May I know the IMEI number ?
Maryrose - 10:33 PM
i can give you mine that i have with me but my moms isnt here.
35724241114890
that goes to my line timothy how 319-750-4479
howe*
Me - 10:34 PM

Good news! as per checking here
IMEI
357242411148890

Sold by
T-Mobile

Unlock Status
Fully Unlocked
Maryrose - 10:36 PM
it is not oem unlocked
that is different
like on pixel and oneplus device after contract is fulfilled you can request to have oem unlock
or after 40days sometimes
Me - 10:37 PM

Are you referring Original Equipment Manufacturer unlockck ?
Maryrose - 10:38 PM
its in developer options in the phone menu.
i think it might stand for that the OEM i mean
its the same as if you have a pixel or oneplus. only the carrier can do it and i think you give me the DID (Device ID) code and i send that to samsung
then samsung sends me a file to do it or they do it remotely
Me - 10:39 PM

Got it , no worry let me go ahead and request iot for you . Will be needed your email address for this process.
Maryrose - 10:39 PM
[email protected] and my moms is [email protected]
both phones please
and with that out of the way we can phone shop :)
Me - 10:40 PM

Thank you , let me go ahead and work on it . Kindly please bear with me.
Maryrose - 10:42 PM
no problem. im going to grab a glass of water if thats ok
Me - 10:42 PM

Sure thing , besides I'm almost done here .
Maryrose - 10:46 PM
k
if you need her imei i think i can get it off the tmobile website
Me - 10:47 PM

Good news! been submitted your request .. All we need to do now is wait for the provisioning time within 2-4 business days to be unlock . No worry I used the IMEI that associated on your account since the one you provided earlier is matched on our end .
Maryrose - 10:49 PM
oh ok thanks than i appreciate that.
ok so we are in the magenta 55+ plan with 2 lines and home internet i believe
which is the older plan than the go50
go5g*
i have been talking to you guys off and on the past week or so about getting a deal on the s23ultra for free with our current plan (phone trade ins only) but that didnt work out
Me - 10:51 PM

Your most welcome, 😊 . You deserve all the assistance today .

To answer your question the older one is Magenta 55+ , the Go5G is our newest plan :).
Maryrose - 10:51 PM
its a long story and dont really want to rehash it but there was a reason why we wanted the s23 ultra we missed out last febuary when we were actually out of contract and qualified for those phones but you guys thought we were in contract so you guys said we didnt qualify.
one of the reps i did talk to so they could put us in the pixel 8 pros
can we stay in our same contact (the magenta 55+ is cheaper and we dont want the features of the go5g and we would lose netflix on us also
so we really want to stay in the same plan we have now but wanted the s23 ultras but you guys wont do that but someone said the pixel 8 pros
what can you do on that?
and we might want to keep our s21 ultras :)
the whole deal is my mom dont want to pay anymore then she is paying now
the s24 ultras come out in january or latest febuary and we could hold off until those get here with new specials but for what we want to do i dont think we can do it when they get here
Me - 10:56 PM

Just wanted to make sure if I got it correct , seems you would like take advantage of our DEALS FOR S23 , correct ?
Maryrose - 10:58 PM
barbara frye is the main account holder but im authorized for everything. so im the person doing the research but she has guide lines for me
no but because you can do what i want i dont think. we dont want our bill to go up and dont want to switch plans
maybe? what can you offer
i mean and not switch plans and not increase the bill.
Me - 10:59 PM

Checking our deals now , kindly please bear with me.
Maryrose - 11:00 PM
we are willing to commit to tmobile for 2 more years thats no problem. we are happy with the service we just want new phones that are good.
if you can put us into the go5g plan for the same price we pay now and keep netflix on us we would do that but i think they go up almost $20 a month and we lose netflix on us ontop of that. we dont travel the world and we have tmobile home internet
the whole thing is this. i have to bring it up. when the s23ultras did come out last febuary our phone contracts were actually paid off and we qualified for a $1000 off and the phone back then was $1000 and you only had the 55+ plan. so we are kind of being forced into the go5g plan if we want good deals on phones now when we already qualifed.
we were told we didnt qualify at the time and by the time we tracked it all down and got it straightend out the go5g plan had started and that $1000 off the $1000 phone special was over
anyhow...
sorry
Me - 11:05 PM

I totally understand your situation, Timothy. Actually , I review all our deals and it require to change your plan into GO5G/ GO5G plus but then since you've mentioned you don't want to increase your bill . If you want, I can file a request for you since as I can see here you've been a valued customer to us for more than 3 years and still counting and we really appreciate it but this is for subject for approval .
Maryrose - 11:05 PM
yea i went through this a few times with customer service and they gave me coorp address so i can write them and im not going to do that. there was an offer they made on the google pixel 8 pro with 256GB though. can you see that by any chance
its a waste of time to try and get approval. they dont care.
they can see our files they can see where they added money to our account to reimburse the money that never got applied when we put the tmobile home internet gift card to pay on the balance of our phones so we did qualify at the time in febuary for the deals but they gave us back the money in credits after the special was over and go5g plans started
Me - 11:08 PM

No worry , you don't need to do anything cause I'll be the one who request it for you :). All you need to do is wait for the approval within 2-4 business days .
Maryrose - 11:09 PM
i was hoping maybe they made not of the pixel 8 pro offer but we said no to that in the phone conversation because we thought we should be able to get the s23ultras but now after just more thinking and more thinking and giving up and just wanting to get phones we think the pixel 8 pro offer might be ok
i can do that. 2 days is fine
what will we qualify for then?
we have to get phones at that same time correct?
Me - 11:10 PM

If I will request , I'll put the specific make and model you prefer together with your current plan and included you don't want to increase your bill .. Shall we proceed ?
Maryrose - 11:11 PM
s23 ultras are what we were supposed to have in febuary and the special then was just $1000 off with no phone trade in and the phone then was $1000
now its $1200
and its 1 year later
almost
Me - 11:13 PM

So shall we proceed to this deal ?
Maryrose - 11:14 PM
we had got the tmobile home internet and it came with a $100 tmobile credit card and we used that directly to pay on our devices. they could never see that on tmobiles end so they kept saying we owed and didnt qualify. i have to contact northgroup or something and have them email the transaction to prove we paid it
yes please omg. i cant believe this
so happy
but to tell the truth im expecting not good news
Me - 11:15 PM

Just wanted to make sure , so it's $1000 to 1,200 credit with no trade in phone for s23 , correct ?
Maryrose - 11:17 PM
s23 ultra and it would have to be $1200 now as thats what the phone is now to not increase the bill as ive been told dont do
Me - 11:17 PM

No worry will do our best to help you since you've been valued customer to us for a long time and still counting . We really appreciate it .
Maryrose - 11:17 PM
not just that. they really did mess up when we did qualify. our first year should have been paid by now on the s23 ultra but i really do appreciate what you are doing and we would be more than happy to still get that deal
if you get that too pass you are a miracle worker for real
we love samsung. im 55 my mom is 77 and she really didnt want the pixel 8 pro
we have always had samsung notes or ultras or big screen phones like lg v50. our eyes are bad
thats why we were going to settle for pixel 8 pro. screen size but she loves samsung and so do i to tell the truth
Me - 11:20 PM

We do apologize for what happen , no worry will work well on your request . Kindly please stay connected .
Maryrose - 11:21 PM
she was more worried about changing than me to a different brand because all of her phone settings, pictures and all that wouldnt carry over correctly
her fb messages and text messages too. i was kind of worried about that too because samsung switch works good with the samsung line but migrating from samsung to google is a different game. some things do get lsot
lost*
no problem im not going anywhere :)
she uses her s21 ultra more than i use mine. shes very active
i use the pc for all that stuff mostly
Me - 11:23 PM
i know we will have to pay the taxes if it does go through can you just add it to the bill if it does
Me - 11:26 PM

I'm almost done here , kindly please extend your patience.
Maryrose - 11:26 PM
no problem at all
Me - 11:26 PM

Good news! , I have been successfully submitted your request . All we need to do is wait within 2-4 business days for the approval . Rest assured will follow it up always so it will apporve.
Maryrose - 11:32 PM
is there anyway i can only speak with you. you really think it will approve? im very skeptical. you wouldnt belive what we been through on this issue
i was ready to give up and get pixel 8 pros which she really didnt want at all
Me - 11:34 PM

Actually , yeah will give you a call back under your line ending in 4479 for this process . No worry you have my word here will give you a call back so please keep checking on your line ending in 4479 .
Maryrose - 11:35 PM
if i miss the call leave a voice mail and call back in 5to10mins. sometimes i dont answer unknown numbers but i will try to answer it if i see it. do you know what phone prefix the number will be from?
Me - 11:35 PM

Yeah , sure I understand . Thank you for heads up . No worry if I 'm not able to reach you will try multiple times till I catch you , Timothy 😊.

I'm also a consumer I know how you feel .
Maryrose - 11:40 PM
ok sounds great!
you have been acceptionaly wonderful
i spelled that wrong. no spell check :0
ok bye for now and cant wait to hear back from you in a day or 2
bye for now. should i close the chat?
Me - 11:41 PM

Just an heads up , it's within 2-4 business days . I'll be the one who give you a call back .
Maryrose - 11:42 PM
oh ok. thats fine. wow. maybe new phones for christmas. cool cool
last febuary 5th was my moms birthday and thats when tmobile had that special we were trying to get. lol. looks like christmas instead hopefully
you have a great night/day whatever timezone you are in and know you can expect a huge recommendation if you do by any chance get that to go through. i will send that to coorprate instead and your person that you sent the request too maybe
mom and me will both make out more than the usual how did we do survey.
talk to you when you call bye for now
Me - 11:47 PM

I'm glad to know we're all good to go then , Timothy😊. Thank you for being awesome! I had a great time meeting you here in messaging! Don't forget! We'll be right here if you need us again.

In case you have any general inquiry, you ,may visit this link: https://support.t-mobile.com/welcome OR by dialing 611 AND also by contacting 1-800-937-8997 .

Please don't forget to wear your smile😊. Stay safe and Have a good one!.