RSTS~MikailaDarling

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Napoles's Nuggets
Hey there! Welcome to Napoles's Nuggets. Here are a list of assorted links and information to help all of you as a RST on the floor please take these hints into account.

•These are here to help you and are not viruses!
•If the links are out dated please let an editor know!
•Do not post non-SDC or Comcast links in Tenant room without permission of SOD
•If you have a question about these links please ask one of our helpful editors!
Please note that any views or opinions presented in this webpage are solely those of the author and whom have contributed and do not necessarily represent those of the company.  Finally,  you guys should check every link and any attachments for the presence of viruses like I said these are not here to hurt you only to help you. The company accepts no liability for any damage caused the use of this webpage.



Protip: If you are grabbing this link for some one, Right click the link select Copy link address also control+f is your best friend.



 Quick Helpful Phone Numbers:

Corporate number if a  CX asks: 1-215-665-1700 (8:30am-6pmpst)

Equipment Activation Services:1-855-652-3446

Einstien Helpful Documents
CHANGE ES PASSWORD

https://workgroups.teamcomcast.com/CookieAuth.dll?GetLogon?curl=Z2Fdefault.aspx&reason=0&formdir=6

CHECK TICKET AND CLOSE TICKETS IN ES

https://pdg.support.com/moodle/mod/resource/view.php?id=6803

This is how you should be notating your ES accounts

//Caller:
//Issue:
//Actions:
//Resolution:
//Email:
//SDC//
 Yes even with the // (to make it easier to read once posted)


HOW6339 - Config MAC mail
HOW3504 - Windows mail

HOW6562 - Gateway Overview

HOW3658 - About WPA (WiFi Protected Access)

HOW3710 - Improve Your Network's Wireless Range

HOW6361 - Wireless Gateway Network Name (SSID) and Password (Network Key)

HOW6347 - Securing Your Wireless Gateway Network

HOW3666 - Learn About XFINITY WiFi and Security

HOW6322 - The Different Wireless Gateways for Your Home Network

HOW6362 - Resetting Your Wireless Gateway

HOW3705 - Retrieve Your Wi-Fi Password

HOW6329 - Advanced Wireless Gateway Features

HOW3972 - Xfinity WiFi 1-866-366-5756

HOW5220 - WG Manuals/Guides

HOW6362 - Resetting WG

HOW3242 - Service Center Locator

HOW3247 - Change your username on your account

HOW4081 - Change your password on your account

HOW3480 - Add username to your account

HOW3242 - Service Center Locator

HOW6754 - Comcast Service Tips

CNT1026 - List of non-Comcast OEM numbers.

POL1096 - Customer Greeting and Authentication Policy

 PRD1055 - EXTERNAL COMPANIES PHONE NUMBERS

OEM LINKS!
http://support.apple.com/kb/HT1365 -- WIF Interference



http://interface.netgear-forum.com/WGR614v6/  --  Netgear Simulator



Helpful Comcast / SDC Links








Blocked Ports Comcast Help Page:

•http://customer.comcast.com/help-and-support/internet/list-of-blocked-ports/
IMAP Reg.

•https://xcsignup.comcast.net/onboardingapps/imap
 NAC    IP

•10.52.1.20
Xfinity Connect App: Iphone

•http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Screenshots-of-iPhone-5-mail-settings/td-p/1439257
Xfinity Wifi

•http://wifi.comcast.com/details.html
•https://pdg.support.com/wiki/index.php/How_to_Enable/Disable_the_WiFi_Home_Hotspot
CX Feedback

•http://customer.comcast.com/help-and-support/vp-contact-form
Netgear Simulator

•http://interface.netgear-forum.com/WGR614v6/
Beginning of Shift

•https://pdg.support.com/wiki/index.php/Beginning_of_Shift_Login_Process
TRUCK ROLL GUIDE:

•https://pdg.support.com/wiki/index.php/HNS:Truck_Roll_Process_Job_Aid
S4QA JOB AID

•https://pdg.support.com/tools/S4_QA_2.html
Changing CX Username on their own

•http://customer.comcast.com/help-and-support/account/how-to-change-your-username/
CAUSE CODE ITG MAPPINGS

•https://pdg.support.com/wiki/index.php/HNS:Using_Cause_and_Solution_Code_Policy
Force Truck Roll

•https://pdg.support.com/wiki/index.php/HNS_SDC_Wireless_Flows_WG_Replacement_Process
XFER LIST (EXTERNAL)

•https://pdg.support.com/wiki/index.php/HNS:Phone_Numbers
SPEED TIERS TO BOOT FILE TRANSLATION  (need bp login)

•http://einstein.cable.comcast.com/einstein/ViewDocument/PRD1055
Phone Numbers

•https://pdg.support.com/wiki/index.php/HNS:Phone_Numbers


Simulators
http://va.zensupport.co.uk/ ~ Multiple Emulators
http://networkoverload.com/ ~Newer Emulators
http://www.temulator.com/index.php ~ Older Windows Emulators







Router's Info/ Admin pages


https://pdg.support.com/wiki/index.php/KB:Common_Comcast_Router_Passwords - Router PW SDC Approved

http://www.routerpasswords.com/ - Router Passwords

This page above has a drop down box to select many Router Manufactures and a button that says "Find Password" After selecting a Make/Manufacture select Find Password to pull up several models along with the Username and Password on the page.

http://powertool.manualsonline.com/manuals/device/router.html - Power Tool's Router Manual finder

This page brings you to a selection of many different Make's of devices. Upon selection of a Make, it will take you to a page where there are different model numbers which you can select to view a On the webpage guide

https://pdg.support.com/wiki/index.php/Router_OEM_Support_Websites - Router Support Sites SDC Approved



 The Soup Says!

 *Sup Mark McBreen:
 Hey gang... I'm reminding us about Comcast’s email transfer tool.  It’s to move email from one server to comcasts email server, and the self help link is https://comcast.transfermyemail.com/start ItsIts so easy, a user can do it ?


 *Sup Christen Pacheco: https://pdg.support.com/wiki/index.php/HNS:Comcast_Account_Login_Audits_and_Instructions   Please remember to keep your Comcast Accounts active



 *Sup Christen Pacheco: https://pdg.support.com/wiki/index.php/HNS:Escalation_to_Supervisor  How to handle CX Escalations to Supervisors





~

Thank you for your help Christen, Zach, Jason and Ben for providing helpful content!

More to come!