customer service workflow

from llm_agent import CustomerServiceAgent
from legacy_crm import CRMSystem

def handle_customer_query(customer_id, query):
    # Initialize the LLM agent and legacy CRM system
    agent = CustomerServiceAgent()
    crm = CRMSystem()

    # Retrieve customer information from the legacy system
    customer_info = crm.get_customer_info(customer_id)

    # Pass the query and customer info to the LLM agent
    response = agent.process_query(query, customer_info)

    # Update the CRM with the interaction details
    crm.log_interaction(customer_id, query, response)

    return response

# Example usage
customer_query = "I'm having trouble with my recent order #12345"
response = handle_customer_query("CUST001", customer_query)
print(response)