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- 2019-05-13 10:39:27 Info: Detected version of SAV has major version number: 10
- 2019-05-13 10:39:27 Info: Using Sophos updating modes (MSI: Y, VDL: 0, IDE: 0)
- 2019-05-13 10:39:27 GetProperty() - Unable to get product-type
- 2019-05-13 10:39:27 Info: productType: 0
- 2019-05-13 10:39:27 PROCESSOR_ARCHITECTURE environment variable is: AMD64
- 2019-05-13 10:39:27 Info: Logging started: installing/upgrading Sophos Anti-Virus
- 2019-05-13 10:39:27 Info: InstallFromPath is: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\
- 2019-05-13 10:39:27 Info: InstallToPath is:
- 2019-05-13 10:39:27 Info: Detected version of SAV has major version number: 10
- 2019-05-13 10:39:27 Info: Detected version of SAV has minor version number: 8
- 2019-05-13 10:39:27 Info: registryInstallTo [overriding InstallToPath] is: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\
- 2019-05-13 10:39:27 Checking for problem versions of SAVI - Install path:C:\Program Files (x86)\Sophos\Sophos Anti-Virus\
- 2019-05-13 10:39:27 Veex.dll version '3.74.1.2432'
- 2019-05-13 10:39:27 INFO: Checking the validity of the VDL manifest file.
- 2019-05-13 10:39:28 INFO: The manifest file has been successfully validated.
- 2019-05-13 10:39:28 INFO: Checking the validity of the AppFeed manifest file.
- 2019-05-13 10:39:28 INFO: The manifest file has been successfully validated.
- 2019-05-13 10:39:28 PROCESSOR_ARCHITECTURE environment variable is: AMD64
- 2019-05-13 10:39:28 Info: SetupPlugin: Performing full update as Virus data versions differ between VVFs in InstallFrom and InstallTo directories.
- 2019-05-13 10:39:28 Info: SetupPlugin: updateProps.m_MajorUpdate = 1
- 2019-05-13 10:39:28 Info: SetupPlugin: updateProps.m_DataOnlyUpdate = 1
- 2019-05-13 10:39:28 Info: SetupPlugin: updateProps.m_OnAccessDriverUpdate = 0
- 2019-05-13 10:39:28 Info: SetupPlugin: updateProps.m_BootDriverUpdate = 0
- 2019-05-13 10:39:28 Info: SetupPlugin: updateProps.m_ClassFilterUpdate = 0
- 2019-05-13 10:39:28 Info: SetupPlugin: updateProps.m_KMSDriverUpdate = 0
- 2019-05-13 10:39:28 Info: Managed install (from SAU)
- 2019-05-13 10:39:28 Info: MSXML6 is installed
- 2019-05-13 10:39:28 Check for UI changes
- 2019-05-13 10:39:28 UIType in registry: none
- 2019-05-13 10:39:28 ProductType in registry: 0
- 2019-05-13 10:39:28 Checking the integrity of the extant SAV installation (noUI is 1)
- 2019-05-13 10:39:28 The is a complete SAV installation. Skipping recovery.
- 2019-05-13 10:39:28 Info: Performing major update of Sophos Anti-Virus using msi.
- 2019-05-13 10:39:28 Info: Update is signalled.
- 2019-05-13 10:39:28 In KB2918614Workaround().
- 2019-05-13 10:39:28 Leaving KB2918614Workaround().
- 2019-05-13 10:39:28 Product code of SAV currently installed: {095BB5FF-C89D-449B-9D6D-3B9CCB3BEFD8}
- 2019-05-13 10:39:28 Product code of SAV to be installed: {095BB5FF-C89D-449B-9D6D-3B9CCB3BEFD8}
- 2019-05-13 10:39:28 Info: Added SAVService to ServicesList.
- 2019-05-13 10:39:28 Info: Added SAVAdminService to ServicesList.
- 2019-05-13 10:39:28 Info: Added Sophos Device Control Service to ServicesList.
- 2019-05-13 10:39:29 Info: Added SophosBootDriver to ServicesList.
- 2019-05-13 10:39:29 Info: Added swi_service to ServicesList.
- 2019-05-13 10:39:29 Info: Added swi_filter to ServicesList.
- 2019-05-13 10:39:29 Info: Added swi_callout to ServicesList.
- 2019-05-13 10:39:29 Info: Added swi_update to ServicesList.
- 2019-05-13 10:39:29 Info: Added swi_update_64 to ServicesList.
- 2019-05-13 10:39:29 Info: Added Sophos Web Control Service to ServicesList.
- 2019-05-13 10:39:29 Info: Added SAVOnAccess to ServicesList.
- 2019-05-13 10:39:29 Info: Added SAV to ComponentList.
- 2019-05-13 10:39:29 Info: Added SDC to ComponentList.
- 2019-05-13 10:39:29 Info: component SCS is not registered - skipping.
- 2019-05-13 10:39:29 Info: Added SWI to ComponentList.
- 2019-05-13 10:39:29 Info: Added SWC to ComponentList.
- 2019-05-13 10:39:29 Info: PutSetupOptionsToRegistry
- 2019-05-13 10:39:29 Info: Check MSXML
- 2019-05-13 10:39:29 Info: MSXML6 is installed
- 2019-05-13 10:39:29 Info: Check boot driver and kms driver
- 2019-05-13 10:39:29 Info: upgrading an existing installation of SAV
- 2019-05-13 10:39:29 Info: Transform file returned:
- 2019-05-13 10:39:29 Info: Added SAVService to ServicesList.
- 2019-05-13 10:39:29 Info: Added SAVAdminService to ServicesList.
- 2019-05-13 10:39:29 Info: Added Sophos Device Control Service to ServicesList.
- 2019-05-13 10:39:29 Info: Added SophosBootDriver to ServicesList.
- 2019-05-13 10:39:29 Info: Added swi_service to ServicesList.
- 2019-05-13 10:39:29 Info: Added swi_filter to ServicesList.
- 2019-05-13 10:39:29 Info: Added swi_callout to ServicesList.
- 2019-05-13 10:39:29 Info: swi_update was found to not be installed - skipping.
- 2019-05-13 10:39:29 Info: swi_update_64 was found to not be installed - skipping.
- 2019-05-13 10:39:29 Info: Added Sophos Web Control Service to ServicesList.
- 2019-05-13 10:39:29 Info: All services reported they accept stop controls.
- 2019-05-13 10:39:29 Info: SAV Setup plugin: running MsiInstallProduct (C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi, REINSTALLMODE=vmuso REINSTALL=ALL ARPSYSTEMCOMPONENT=1 REBOOT=ReallySuppress UITYPE=none SYNCMODE=1 PRODUCTTYPE=0 UPDATEDRIVERS=0 UPDATECLASSFILTER=0 UPDATEBOOTDRIVERS=0 UPDATEKMSDRIVERS=1 SAVIONLY=0 MANAGED=1 RECOVERYMODE=0 DATACONTROL=1 DEVICECONTROL=1 WEBCONTROL=1)
- === Verbose logging started: 13.05.2019 10:39:29 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:B0) [10:39:29:104]: Resetting cached policy values
- MSI (c) (8C:B0) [10:39:29:104]: Machine policy value 'Debug' is 0
- MSI (c) (8C:B0) [10:39:29:104]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:B0) [10:39:29:104]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:B0) [10:39:29:104]: Grabbed execution mutex.
- MSI (c) (8C:B0) [10:39:29:108]: Cloaking enabled.
- MSI (c) (8C:B0) [10:39:29:108]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:B0) [10:39:29:110]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:B0) [10:39:29:112]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:B0) [10:39:29:112]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:39:29 ===
- 2019-05-13 10:39:29 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:39:59 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:C8) [10:39:59:124]: Resetting cached policy values
- MSI (c) (8C:C8) [10:39:59:124]: Machine policy value 'Debug' is 0
- MSI (c) (8C:C8) [10:39:59:124]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:C8) [10:39:59:125]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:C8) [10:39:59:125]: Grabbed execution mutex.
- MSI (c) (8C:C8) [10:39:59:127]: Cloaking enabled.
- MSI (c) (8C:C8) [10:39:59:127]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:C8) [10:39:59:127]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:C8) [10:39:59:128]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:C8) [10:39:59:128]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:39:59 ===
- 2019-05-13 10:39:59 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:40:29 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:4C) [10:40:29:135]: Resetting cached policy values
- MSI (c) (8C:4C) [10:40:29:135]: Machine policy value 'Debug' is 0
- MSI (c) (8C:4C) [10:40:29:135]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:4C) [10:40:29:137]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:4C) [10:40:29:137]: Grabbed execution mutex.
- MSI (c) (8C:4C) [10:40:29:138]: Cloaking enabled.
- MSI (c) (8C:4C) [10:40:29:138]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:4C) [10:40:29:138]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:4C) [10:40:29:140]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:4C) [10:40:29:140]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:40:29 ===
- 2019-05-13 10:40:29 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:40:59 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:B4) [10:40:59:147]: Resetting cached policy values
- MSI (c) (8C:B4) [10:40:59:147]: Machine policy value 'Debug' is 0
- MSI (c) (8C:B4) [10:40:59:147]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:B4) [10:40:59:147]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:B4) [10:40:59:147]: Grabbed execution mutex.
- MSI (c) (8C:B4) [10:40:59:149]: Cloaking enabled.
- MSI (c) (8C:B4) [10:40:59:149]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:B4) [10:40:59:149]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:B4) [10:40:59:150]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:B4) [10:40:59:150]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:40:59 ===
- 2019-05-13 10:40:59 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:41:29 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:40) [10:41:29:157]: Resetting cached policy values
- MSI (c) (8C:40) [10:41:29:157]: Machine policy value 'Debug' is 0
- MSI (c) (8C:40) [10:41:29:157]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:40) [10:41:29:158]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:40) [10:41:29:158]: Grabbed execution mutex.
- MSI (c) (8C:40) [10:41:29:159]: Cloaking enabled.
- MSI (c) (8C:40) [10:41:29:159]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:40) [10:41:29:159]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:40) [10:41:29:160]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:40) [10:41:29:161]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:41:29 ===
- 2019-05-13 10:41:29 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:41:59 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:14) [10:41:59:169]: Resetting cached policy values
- MSI (c) (8C:14) [10:41:59:169]: Machine policy value 'Debug' is 0
- MSI (c) (8C:14) [10:41:59:169]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:14) [10:41:59:169]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:14) [10:41:59:169]: Grabbed execution mutex.
- MSI (c) (8C:14) [10:41:59:171]: Cloaking enabled.
- MSI (c) (8C:14) [10:41:59:171]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:14) [10:41:59:171]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:14) [10:41:59:172]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:14) [10:41:59:173]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:41:59 ===
- 2019-05-13 10:41:59 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:42:29 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:B0) [10:42:29:183]: Resetting cached policy values
- MSI (c) (8C:B0) [10:42:29:183]: Machine policy value 'Debug' is 0
- MSI (c) (8C:B0) [10:42:29:183]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:B0) [10:42:29:184]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:B0) [10:42:29:184]: Grabbed execution mutex.
- MSI (c) (8C:B0) [10:42:29:185]: Cloaking enabled.
- MSI (c) (8C:B0) [10:42:29:185]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:B0) [10:42:29:185]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:B0) [10:42:29:186]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:B0) [10:42:29:187]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:42:29 ===
- 2019-05-13 10:42:29 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:42:59 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:58) [10:42:59:194]: Resetting cached policy values
- MSI (c) (8C:58) [10:42:59:194]: Machine policy value 'Debug' is 0
- MSI (c) (8C:58) [10:42:59:194]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:58) [10:42:59:194]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:58) [10:42:59:195]: Grabbed execution mutex.
- MSI (c) (8C:58) [10:42:59:196]: Cloaking enabled.
- MSI (c) (8C:58) [10:42:59:196]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:58) [10:42:59:196]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:58) [10:42:59:197]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:58) [10:42:59:197]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:42:59 ===
- 2019-05-13 10:42:59 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:43:29 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:C4) [10:43:29:204]: Resetting cached policy values
- MSI (c) (8C:C4) [10:43:29:204]: Machine policy value 'Debug' is 0
- MSI (c) (8C:C4) [10:43:29:204]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:C4) [10:43:29:205]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:C4) [10:43:29:205]: Grabbed execution mutex.
- MSI (c) (8C:C4) [10:43:29:206]: Cloaking enabled.
- MSI (c) (8C:C4) [10:43:29:206]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:C4) [10:43:29:206]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:C4) [10:43:29:207]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:C4) [10:43:29:207]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:43:29 ===
- 2019-05-13 10:43:29 Another MSI is already running; waiting 30 seconds before retrying
- === Verbose logging started: 13.05.2019 10:43:59 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===
- MSI (c) (8C:04) [10:43:59:214]: Resetting cached policy values
- MSI (c) (8C:04) [10:43:59:214]: Machine policy value 'Debug' is 0
- MSI (c) (8C:04) [10:43:59:214]: ******* RunEngine:
- ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi
- ******* Action:
- ******* CommandLine: **********
- MSI (c) (8C:04) [10:43:59:214]: Client-side and UI is none or basic: Running entire install on the server.
- MSI (c) (8C:04) [10:43:59:214]: Grabbed execution mutex.
- MSI (c) (8C:04) [10:43:59:215]: Cloaking enabled.
- MSI (c) (8C:04) [10:43:59:215]: Attempting to enable all disabled privileges before calling Install on Server
- MSI (c) (8C:04) [10:43:59:216]: Incrementing counter to disable shutdown. Counter after increment: 0
- MSI (c) (8C:04) [10:43:59:217]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
- MSI (c) (8C:04) [10:43:59:217]: MainEngineThread is returning 1618
- === Verbose logging stopped: 13.05.2019 10:43:59 ===
- 2019-05-13 10:43:59 ERROR: Installation failed
- 2019-05-13 10:43:59 Info: Added SAV to ComponentList.
- 2019-05-13 10:43:59 Info: Added SDC to ComponentList.
- 2019-05-13 10:43:59 Info: Added SWI to ComponentList.
- 2019-05-13 10:43:59 Info: Added SWC to ComponentList.
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