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  1. Hello,
  2.  
  3. Your account hhgrayson on gator3324.hostgator.com has been overusing CPU resources for an extended period of time and has been disabled in order to ensure continued performance and stability of the server. While we do limit each account to no more than 25% of a system's CPU in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case.
  4.  
  5. Unfortunately, there is no way of predicting an account's resource usage in advance. A sudden increase in traffic, a bot crawl, or a change in site activity can cause a site to dramatically increase its resource usage in an instant. When this happens, the server's ability to function properly is jeopardized, and we must, by necessity, restrict the source of the problem to keep the server functioning.
  6.  
  7. Please take a moment to review this email in full as it contains important information and resources to assist you in resolving this issue. Please note that this permanent restriction requires you take further actions to gain access to and resolve the issues on your account.
  8.  
  9. -How can you resolve the issue?
  10. We have two solutions available. Moving the account to a dedicated server, which will allow far greater hardware resources or you may try following some of our tutorials for optimizing popular scripts. http://support.hostgator.com/articles/specialized-help/technical/optimize-cpu-resource-usage. If you feel your scripts have already been optimized, it may simply be time to consider the hardware upgrade.
  11.  
  12. -Important note
  13. While an upgrade to a dedicated server would increase resource availability, an upgrade to a VPS would not, in most cases. A VPS offers a root environment in which custom installs and configurations can be made, but only the very highest level VPS packages offer the same level of server resources available on your current plan. Moving to a VPS in this circumstance would likely make the problem worse, rather than better. Additionally, our cloud platform is also a shared environment, and does not offer an increase in available resources.
  14.  
  15. -What do I do next?
  16. If you reply back to this email with your IP address (http://www.hostgator.com/ip.shtml) we will be more than happy to go ahead and enable HTTP access for you, allowing you to safely work on the script while minimizing the negative effects on the server and its other users. If your IP address changes frequently, you can reply back requesting password-based restrictions.
  17.  
  18. -How does a CPU issue occur?
  19. Many times popular scripts may perform inefficient tasks repeatedly leading to CPU overuse. Below please find helpful articles outlining resource restrictions set on HostGator accounts:
  20. https://support.hostgator.com/articles/pre-sales-policies/rules-terms-of-service/cpu-resource-restriction
  21. https://support.hostgator.com/articles/pre-sales-policies/rules-terms-of-service/cpu-resource-usage
  22.  
  23. -How can I rate-limit search engine crawlers?
  24. All major crawlers respect robots.txt to restrict them from crawling certain pages. Additional steps may be needed to limit the rate at which Googlebot and Bingbot craw your site:
  25. http://support.hostgator.com/articles/hosting-guide/lets-get-started/how-to-use-robots-txt
  26. http://support.hostgator.com/articles/telling-google-how-often-to-crawl-your-website
  27. http://support.hostgator.com/articles/telling-the-bing-network-how-often-to-crawl-your-website
  28.  
  29. CPU Seconds used in the past hour: 2577.6, 72% CPU
  30. Thu Mar 7 14:02:10 CST 2019
  31. Running Processes:
  32. hhgrayson 91500 7.7 0.1 323312 102276 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  33. hhgrayson 91819 10.2 0.1 321596 100200 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  34. hhgrayson 91844 8.5 0.1 317700 96188 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  35. hhgrayson 91875 6.5 0.1 312404 79768 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  36. hhgrayson 91927 9.5 0.1 326996 105592 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-admin/admin-ajax.php
  37. hhgrayson 92084 8.5 0.1 300504 78908 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-cron.php
  38. hhgrayson 92086 5.7 0.0 277368 56004 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  39. hhgrayson 92087 7.6 0.1 302972 69816 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  40. hhgrayson 92125 6.0 0.0 279624 57752 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/index.php
  41. hhgrayson 92246 7.4 0.0 275716 54612 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  42. hhgrayson 92466 7.1 0.0 272844 50780 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  43. hhgrayson 92480 8.2 0.0 270560 49296 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  44. hhgrayson 92547 6.6 0.0 266992 45356 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  45. hhgrayson 92554 3.6 0.0 244024 22348 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  46.  
  47. Running Queries:
  48.  
  49. Open connections
  50.  
  51. Current Site Requests:
  52.  
  53. Reference: ui
  54. Server: gator3324.hostgator.com
  55. Brand: hostgator
  56. Srv. Type: cpanel
  57. Created: Thu Sep 28 00:59:23 2017
  58. Acct Type: Shared
  59. Plan: Business
  60. User: hhgrayson
  61. U. Domain: softballbatsforsale.com
  62. Email: heath.grayson@consumer.org
  63. IP: 192.185.236.176 (shared)
  64.  
  65. Doc Root: /home1/hhgrayson/public_html
  66. Shell: /usr/local/cpanel/bin/jailshell
  67.  
  68. Inodes: 200027 (warning)
  69. LimitPHP: Limit file exists. (warning)
  70. Varnish: softballbatsforsale.com is cached. (warning)
  71. Varnish: celebritygossipuk.softballbatsforsale.com is cached. (warning)
  72. Varnish: christmasinflatables.softballbatsforsale.com is cached. (warning)
  73. Varnish: dailyfantasybaseball.softballbatsforsale.com is cached. (warning)
  74. Varnish: findscholarship.softballbatsforsale.com is cached. (warning)
  75. Varnish: hatchimalsforsale.softballbatsforsale.com is cached. (warning)
  76. Varnish: menshairproducts.softballbatsforsale.com is cached. (warning)
  77. Varnish: netflixmovies.softballbatsforsale.com is cached. (warning)
  78. Varnish: schwinnelliptical.softballbatsforsale.com is cached. (warning)
  79.  
  80.  
  81. Snapshot 1
  82. 592 91500 7.5 0.1 323312 102276 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  83. 592 91819 10.0 0.1 321852 100248 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  84. 592 91844 8.3 0.1 319332 97536 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  85. 592 91875 6.3 0.1 313992 81416 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  86. 592 91927 9.1 0.1 326972 105632 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-admin/admin-ajax.php
  87. 592 92084 8.0 0.1 301584 79884 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-cron.php
  88. 592 92086 5.8 0.0 280828 59276 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  89. 592 92087 7.8 0.1 308060 75112 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  90. 592 92125 5.7 0.0 280792 58920 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/index.php
  91. 592 92246 7.5 0.0 287524 59636 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  92. 592 92466 7.6 0.0 279780 58440 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  93. 592 92480 8.3 0.0 270564 49120 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  94. 592 92547 6.4 0.0 269216 48020 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  95. 592 92554 3.1 0.0 244024 22348 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  96.  
  97. Snapshot 2
  98. 592 91500 7.5 0.1 323312 102276 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  99. 592 91819 10.0 0.1 321852 100248 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  100. 592 91844 8.3 0.1 319332 97536 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  101. 592 91875 6.3 0.1 313992 81416 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  102. 592 91927 9.1 0.1 326972 105632 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-admin/admin-ajax.php
  103. 592 92084 8.0 0.1 301584 79884 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-cron.php
  104. 592 92086 5.8 0.0 280828 59276 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  105. 592 92087 7.8 0.1 308060 75112 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  106. 592 92125 5.7 0.0 280792 58920 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/index.php
  107. 592 92246 7.5 0.0 287524 59636 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  108. 592 92466 7.6 0.0 279780 58440 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  109. 592 92480 8.3 0.0 270564 49120 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  110. 592 92547 6.4 0.0 269216 48020 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  111. 592 92554 3.1 0.0 244024 22348 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  112.  
  113. Snapshot 3
  114. 592 91500 7.3 0.1 323312 102276 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  115. 592 91819 9.6 0.1 321852 100248 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  116. 592 91844 8.0 0.1 319332 97536 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  117. 592 91875 6.0 0.1 313992 81416 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  118. 592 91927 8.7 0.1 326972 105632 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-admin/admin-ajax.php
  119. 592 92084 7.5 0.1 301584 79884 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-cron.php
  120. 592 92086 5.4 0.0 280828 59276 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  121. 592 92087 7.3 0.1 308060 75112 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  122. 592 92125 5.4 0.0 280792 58920 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/index.php
  123. 592 92246 6.9 0.0 287524 59636 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  124. 592 92466 6.9 0.0 279780 58440 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  125. 592 92480 7.4 0.0 270564 49120 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  126. 592 92547 5.6 0.0 269216 48020 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  127. 592 92554 2.7 0.0 244024 22348 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  128.  
  129. Snapshot 4
  130. 592 91500 7.3 0.1 323312 102276 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  131. 592 91819 9.6 0.1 321852 100248 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  132. 592 91844 8.0 0.1 319332 97536 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  133. 592 91875 6.0 0.1 313992 81416 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  134. 592 91927 8.7 0.1 326972 105632 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-admin/admin-ajax.php
  135. 592 92084 7.5 0.1 301584 79884 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-cron.php
  136. 592 92086 5.4 0.0 280828 59276 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  137. 592 92087 7.3 0.1 308060 75112 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  138. 592 92125 5.4 0.0 280792 58920 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/index.php
  139. 592 92246 6.9 0.0 287524 59636 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  140. 592 92466 6.9 0.0 279780 58440 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  141. 592 92480 7.4 0.0 270564 49120 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  142. 592 92547 5.6 0.0 269216 48020 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  143. 592 92554 2.7 0.0 244024 22348 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  144.  
  145. Snapshot 5
  146. 592 91500 7.3 0.1 323312 102276 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  147. 592 91819 9.7 0.1 321852 100248 ? RN 14:01 0:02 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  148. 592 91844 8.0 0.1 319332 97536 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  149. 592 91875 6.1 0.1 314528 81960 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  150. 592 91927 8.9 0.1 327008 105708 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-admin/admin-ajax.php
  151. 592 92084 7.6 0.1 301768 80216 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/wp-cron.php
  152. 592 92086 5.4 0.0 280840 59276 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  153. 592 92087 7.5 0.1 309272 76348 ? RN 14:01 0:01 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  154. 592 92125 5.6 0.0 282096 60420 ? RN 14:01 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/index.php
  155. 592 92246 7.0 0.0 287524 59636 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/wp-cron.php
  156. 592 92466 7.6 0.0 282460 60936 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/public_html/MensHairProducts.net/index.php
  157. 592 92480 7.7 0.0 271588 50276 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  158. 592 92547 5.8 0.0 269728 48320 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  159. 592 92554 3.2 0.0 245324 24136 ? RN 14:02 0:00 /opt/php56/bin/php-cgi /home1/hhgrayson/schwinnelliptical.com/index.php
  160.  
  161. Current load: 14:02:12 up 174 days, 16:43, 0 users, load average: 0.10, 0.02, 0.01
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