// ==UserScript==
// @name         OTRS Auto label ticket & Owner
// @namespace    https://campaigns.rtbhouse.biz/
// @version      0.3
// @description  Automatically label tickets And automatically set you as owner
// @author       Faisal Achmad
// @require      https://ajax.googleapis.com/ajax/libs/jquery/1.12.4/jquery.min.js
// @include      https://otrs.rtbhouse.com/*
// ==/UserScript==
$( document ).ready(function() {
    var tixID = GetURLParameter('TicketID');
    var type = window.location.search.substring(1).split(";").pop();
    var note = document.getElementById('nav-Note');
    var owner = document.getElementById('nav-Owner');
    if($.isEmptyObject(note)){
        $( "li#nav-Watch").parent().append('<li><a href="https://otrs.rtbhouse.com/otrs/index.pl?Action=AgentTicketLabel;TicketID='+tixID+';Internal" class="AsPopup PopupType_TicketAction" style="color:blue !important">Internal Request</a></li>' );
        $( "li#nav-Watch").parent().append('<li><a href="https://otrs.rtbhouse.com/otrs/index.pl?Action=AgentTicketLabel;TicketID='+tixID+';Client" class="AsPopup PopupType_TicketAction" style="color:blue !important">Client Request</a></li>' );
        if(type=='Internal'){
            $('input[type=checkbox]:eq(1)').prop('checked', true);
            $('#LabelStructure option[value="401||1 Request type::Internal request"]').prop('selected',true);
            $( "form" ).submit();
        }else if(type=='Client'){
            $('input[type=checkbox]:eq(0)').prop('checked', true);
            $('#LabelStructure option[value="400||1 Request type::Client request"]').prop('selected',true);
            $( "form" ).submit();
        }
    }
    if(!$.isEmptyObject(owner)){
        $( "li#nav-Owner").before().append('<li><a href="https://otrs.rtbhouse.com/otrs/index.pl?Action=AgentTicketOwner;TicketID='+tixID+';boss" class="AsPopup PopupType_TicketAction" style="color:blue !important">I\'m the boss!</a></li>' );
    }
    if(type=='boss'){
        $('#NewOwnerID_Search').val('').focus();
        var checkExist = setInterval(function() {
            if ($('#j1_11_anchor').length) {
                $('[data-id="264"] a')[0].click();
                $( "form" ).submit();
                clearInterval(checkExist);
            }
        }, 100);
    }
    function GetURLParameter(sParam)
    {
        var sPageURL = window.location.search.substring(1);
        var sURLVariables = sPageURL.split(';');
        for (var i = 0; i < sURLVariables.length; i++)
        {
            var sParameterName = sURLVariables[i].split('=');
            if (sParameterName[0] == sParam)
            {
                return sParameterName[1];
            }
        }
    }
});