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deactivated on amazon no reason

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Apr 4th, 2018
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  1. Initial Question: Hi, I'm unable to access my Prime Amazon account that is with the email pingbob123@gmail.com - I am getting an error saying: We cannot find an account with that email address
  2.  
  3. 05:39 PM PDT Deepak(Amazon): Hello, my name is Deepak. I'm here to help you today.
  4. 05:39 PM PDT Saad: Hi, Deepak. I am contacting from a different Amazon account regarding my actual Prime Account which is xxx@gmail.com
  5. 05:40 PM PDT Saad: I cannot access it. I have checked online and a few other people are experiencing this issue as well! "We cannot find an account with that email address" is the error I get trying to login.
  6. https://www.reddit.com/r/amazon/comments/89uywc/amazon_login_fails_we_cannot_find_an_account_with/
  7. That is a link to the same issue I am having.
  8. 05:40 PM PDT Deepak: I'm sorry to hear that Saad. I will help you in this.
  9. 05:41 PM PDT Deepak: Let me check this account.
  10. 05:41 PM PDT Saad: Please do.
  11. 05:43 PM PDT Saad: I even placed an order last night and now I can't access my account. This is very frustrating,.
  12. 05:43 PM PDT Deepak: Sure, Please allow me couple of minuets while I check this for you.
  13.  
  14. 05:44 PM PDT Saad: Here is a thread with other people with the same issue: https://www.reddit.com/r/amazon/comments/7tvlk2/there_was_a_problem_we_cannot_find_an_account/
  15. Ok
  16. 05:47 PM PDT Deepak: Saad, I just checked and found that this account "xxx@gmail.com" is fine.
  17. 05:47 PM PDT Saad: I cannot login. Still says that the account doesn't exist.
  18. 05:47 PM PDT Deepak: Can I send you an password reset email?
  19. 05:47 PM PDT Saad: Yes please.
  20. 05:47 PM PDT Deepak: Please check your email.
  21. 05:48 PM PDT Saad: It says: We're sorry, we had a problem with your request.
  22. When I click the link
  23. 05:49 PM PDT Saad: And it also says: We're sorry. We weren't able to identify you given the information provided.
  24. when I enter the email.
  25. 05:49 PM PDT Deepak: Saad, can you please share the last 4 digits of card?
  26. 05:50 PM PDT Saad: I have multiple cards on there. One of them will be 577x
  27. and one of them will be 923x
  28. and I think a few other cards that I have on the account.
  29. 05:51 PM PDT Deepak: Saad, can you please share house number and postal code?
  30. 05:51 PM PDT Saad: 391x Lxxxxx Street, Las Vegas, NV 8xxxx
  31. That is my address.
  32. Phone number is 702-7xx-1xxx
  33. 05:51 PM PDT Deepak: Thank you Saad.
  34. I got this account.
  35. 05:51 PM PDT Saad: Okay.
  36. 05:52 PM PDT Deepak: I just checked and fond that its been updated as "It looks like your account is closed for violation of Amazon policy. I'm sorry, but I don't have any additional information about this account closure. If you believe the decision was made in error, I can forward your details for review".
  37. 05:52 PM PDT Saad: What?!
  38. I literally just placed an order last night, I haven't done anything that could violate.
  39. 05:53 PM PDT Deepak: Saad, please do not worry I will just email this to account specialist teams and this will get resolved within 12-24 hours. I appreciate your understanding in this being a Prime member.
  40.  
  41. 05:53 PM PDT Saad: What about the Prime Membership payment I make yearly!
  42. 05:54 PM PDT Saad: It doesn't make sense that I can just get my account terminated for buying things!
  43. 05:55 PM PDT Saad: What if the problem is not resolved? Will I at least get my money back for the Prime Membership? This makes no sense.
  44. 05:55 PM PDT Deepak: Do not worry everything is there, this is however an issue which will get resolved within 12-24 hours.I'd really appreciate your time and understanding for this.
  45. 05:55 PM PDT Saad: Okay, please do make sure.
  46. I use Amazon almost every week. This makes no sense to me.
  47. Will I get contacted by Amazon regarding this or do I just have to wait 24 hours?
  48. 05:56 PM PDT Deepak: Saad, I know you have been a valuable prime member and I really appreciate your understanding in this.
  49. Do not worry your money is safe with us.
  50. 05:57 PM PDT Deepak: I have send the details to account team and they will get back to you within 12-24 hours.
  51. 05:57 PM PDT Saad: Okay. I'll wait. If not then what action should I take?
  52. 05:58 PM PDT Deepak: Saad, do not worry account team will contact you vai email and if still you will have any issue you contact us any time .
  53. 05:58 PM PDT Saad: Okay. I will contact again in 24 hours if the issue is not resolved. Thanks, Deepak.
  54. This is stressful.
  55. Thank you.
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