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Taptap Send: Money Transfer 4+
Transfer money abroad instantly (90% of our transfers complete in under 5 minutes), with great rates, straight from your phone.
It’s as simple as tap, tap, send - fast and convenient for you and your family back home.
With TapTap Send you enjoy:
• Fast remittance: 90% of our transfers are done within 5 minutes. • Safe & secure service: your card is protected by bank-level security and encryption.• Great exchange rates: we negotiate rates every day to try and deliver the best one possible for you!• Mobile Money & cash pick-up: once your money transfer is complete, the recipient can cash out at a nearby agent.• No surprises: no hidden fees here. And if there’s a problem with your transfer, we’ll let you know immediately.
We’re focused on giving you the best experience to send money internationally. And because our team is from the countries to which we send, we know how to make things as smooth and easy as possible for you.
NO FEE TRANSFERS• No fee for transfers outside of fixed exchange rate corridors (e.g., XOF, XAF)• Great exchange rates to save you money• Every day, honest low price - great rates every day, rather than temporary sales or promos• No hidden fees
FAST AND SIMPLE• 90% of transfers complete within 5 minutes• Real-time alerts let you know the current speed before sending• Complete your first transfer in less than 30 seconds
HONEST• We’re always going to be honest with you: if there are delays or issues, we’ll tell you
SECURE• Taptap Send is licensed in the UK, Canada, the US and the EU for sending money• PCI compliant -- we do not store your credit or debit card information• All of your data is protected with the same 128-bit encryption that banks use• We do NOT sell any of your personal information to ANY third parties
CONVENIENT - MOBILE MONEY, CASH PICKUP AND BANKS• Send cash from your card to your recipient’s wallet. They'll receive a text and can cash out at a nearby agent• Mobile-money: send to MTN, M-Pesa, Vodafone, Airtel, and Orange, JazzCash, Easypaisa, Amole, EcoCash and HelloCash (country dependent)• Bank transfers available in Ghana, Kenya, Ethiopia, Nigeria, Bangladesh, Sri Lanka, Pakistan, and Vietnam to GCB, Access, BAM, Banrural, Ecobank, Cooperative, Barclays / Absa, Banrural, Sonali, Attijariwafa and Islami banks, among others• Cash pick-up transfers to CashPlus, Wizall, City Express, Exito, Wing, BAM, Banrural, Banco GYT, Cebuana Lhuillier, Whish, Swared and WafaCash
LOCAL• Our team is from the communities we serve and speaks over 30 languages• We don’t take a one-size-fits-150-countries approach and tailor our solution to local context and needs
OUR SUPPORTWe’re always here to help. If you ever need us or have questions, please email us at [email protected].
OUR MISSIONWe started Taptap Send because we believe diaspora communities deserve to have someone fighting for them on their most important financial needs: first and foremost, the need to send money to friends and family. Too often, other companies have overlooked, over-charged and not treated these communities with the respect they deserve. We aim to change that, obsessively pursuing solutions to lower costs, reduce delays, and increase convenience.
Send from: GBP (British Pound), EUR (Euro) CAD (Canadian Dollar), USD (US Dollar)
Send to: BDT (Bangladeshi Taka), COP (Colombian Peso), ETB (Ethiopian Birr), GHS (Ghanaian Cedi), GNF (Guinean Franc), GTQ (Guatemalan quetzal), HTG (Haitian Gourde), KES (Kenyan Shilling), (LKR (Sri Lankan Rupee), MAD (Moroccan Dirham), MGA (Malagasy Ariary), MZN (Mozambican Metical), NPR (Nepalese Rupee), PHP (Philippine Peso), PKR (Pakistani Rupee), TND (Tunisian Dinar,) UGX (Ugandan Shilling), USD (US Dollar), VND (Vietnamese Dong), XAF (Central African Franc), XOF (West African Franc), ZMW (Zambian Kwacha), ZWR (Zimbabwean dollar)
We are not affiliated with Western Union, MoneyGram, WorldRemit, Remitly, Transferwise, Azimo, Small World or Ria.
apple
When you use taptap, you trust us with your information. We are committed to keeping that trust. Because of that, we have created an easy-to-read the privacy policy so that you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it and how we use it).
Data Collection and Use Scope
This policy applies to users of taptap's services anywhere in the world, including users of taptap's apps, websites, features and other services.


  Information that you provide to taptap, for example your registration details
  Information created when you use our services, such as your location, usage and device information
  Information from other sources, such as taptap partners and third parties that use taptap APIs.



  Information you provide


  User profile: We collect information when you create or update your taptap account. This may include your name, email address, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver's licence or passport if required by law, date of birth, photo and signature. This also includes driver vehicle or insurance information. In addition, this includes the preferences and settings that you enable for your taptap account.
  Background check information: We may collect background check information if you sign up to use taptap’s services as a driver or delivery partner. This may include information such as your driving history or criminal record (where permitted by law). This information may be collected by a vendor on taptap’s behalf.
  Demographic data: We may collect demographic information about you, which we may collect through user surveys. In some countries, we may also receive demographic information about you from third parties.
  User content: We may collect information that you submit when you contact taptap customer support, provide ratings or compliments for other users, or contact taptap in any other way.

 Information created when you use our services


  Location information




  If you are a driver, taptap collects location information when the taptap app is running in the foreground (app open and onscreen) or background (app open but not onscreen) of your device.
  If you are a rider and have provided permission for the processing of location data, taptap collects location information when the taptap app is running in the foreground. In certain regions, taptap also collects this information when the taptap app is running in the background of your device if this collection is enabled through your app settings or device permissions.
  Riders can use the taptap app without allowing taptap to collect their location information. However, this may affect the functionality available on your taptap app. For example, if you do not allow taptap to collect your location information, you will have to enter your pick-up address manually. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not allowed taptap to collect your location information.

Information from other sources


  User feedback, such as ratings or compliments.
  Users providing your information in connection with referral programmes.
  Users requesting services for you or on your behalf.
  Users or others providing information in connection with claims or disputes.
  Taptap business partners through which you create or access your taptap account, such as payment providers, social media services, on-demand music services, or apps or websites who use taptap’s APIs or whose APIs taptap uses (such as when you order a trip on Google Maps).
  Insurance providers (if you are a driver or delivery partner).
  Financial services providers (if you are a driver or delivery partner).
  Partner transport companies (if you are a driver who uses our services through an account associated with such a company).
  The owner of a taptap for Business or taptap Family profile that you use.
  Publicly available sources.
  Marketing service providers.
  Taptap may combine the information collected from these sources with other information in its possession.

 How we use your Information


  To enhance the safety and security of our users and services
  For customer support
  For research and development
  To enable communications to or between users
  To provide promotions or contests
  In connection with legal proceedings
  Taptap does not sell or share your personal information to third parties for third-party direct marketing purposes.



  Providing services and features


  Create and update your account.
  Verify your identity.
  Enable transport, and other services. This includes automated processing of your information to enable Dynamic Pricing, where the price of a trip is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using taptap at a given time.
  Process or facilitate payments for those services.
  Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
  Track the progress of your trip.
  Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to taptap, split fares or share your ETA.
  Enable features to personalise your taptap account, such as creating bookmarks for your favourite places, and to enable quick access to previous destinations.
  Enable accessibility features that make it easier for users with disabilities to use our services, such as those that enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
  Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research, and to monitor and analyse usage and activity trends.



  Safety and security


  Screening drivers and delivery partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.
  Using information from drivers’ devices to identify unsafe driving behaviour such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviour.
  our real-time ID checking feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the taptap account we have on file, preventing fraud and helping to protect other users.
  Using device, location, profile, usage and other information to prevent, detect and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases, such incidents may lead to deactivation by means of an automated decision-making process.
  Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done using an automated decision-making process.



  Customer support


  Direct your questions to the appropriate customer support person
  Investigate and address your concerns
  Monitor and improve our customer support responses

Taptap may also use the information to promote and process competitions and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a taptap user.
Taptap may also use the information to inform you about elections, ballots, referendums and other political and policy processes that relate to our services.
Cookies and third-party technologies
Taptap and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this policy.


  Authenticating users
  Remembering user preferences and settings
  Determining the popularity of content
  Delivering and measuring the effectiveness of advertising campaigns
  Analysing site traffic and trends, and generally understanding the online behaviour and interests of people who interact with our services. We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. Please see our Cookie Statement for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

 Information sharing and disclosure
Some of taptap's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.


  With other users


  For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pick-up and/or drop-off locations with drivers. If you share a taptap Pool trip with another rider, that rider may be told your name and may see your pick-up and/or drop-off location.
  If you are a driver, we may share information with your rider(s) including your name and photo; your vehicle make, model, colour, number plate and photo; location; average rating provided by riders; total number of trips; for how long you have been using the taptap app; contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name and photo, and a map of the route you took.



  At your request


  Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend.
  Taptap business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, taptap may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers or services, or those with an API or service with which we integrate, or business partners with whom taptap may partner to deliver a promotion, competition or specialised service.



  With the owner of taptap accounts that you may use


  A rider using your employer’s taptap for Business profile, or taking trips arranged through taptap Corporate.
  A driver using an account owned by a partner transport company.
  A rider who takes a trip arranged by a friend or under a family profile.

 We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, taptap processes and stores information on servers across the world – such information is held by taptap and only stored on our behalf by third parties for and on behalf of our international subsidiaries and affiliates.


  Payment processors and facilitators.
  Background check providers (drivers only).
  Cloud storage providers.
  Marketing partners and marketing platform providers.
  Data analytics providers.
  Research partners, including those performing surveys or research projects in partnership with taptap or on taptap’s behalf.
  Vendors that assist taptap to enhance the safety and security of its apps.
  Consultants, lawyers, accountants and other professional service providers.
  Fleet partners.
  Insurance and financing partners.
  Airports.
  Restaurant partners.
  Vehicle solution vendors or third-party vehicle suppliers.

 taptap may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property) or other third parties as necessary to enforce our Terms of Service, user agreements or other policies, to protect taptap’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Information retention and deletion
Taptap retains user profile and other information for as long as you maintain your taptap account.
Taptap retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Taptap thereafter deletes or anonymises such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, taptap deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
Special information for EU users
Beginning 25 May 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).
Choice and transparency
Taptap provides the means for you to see and control the information that taptap collects, including through:


  in-app privacy settings;
  device permissions;
  in-app ratings pages;
  marketing opt-outs.

 You can also ask taptap to provide you with explanation, copies or correction of your data.


  Location information




  Taptap uses riders’ device location services to make it easier to get a safe, reliable trip whenever you need one. Location data helps improve our services, including pick-ups, navigation and customer support.
  You can enable, disable or adjust taptap's collection of rider location information at any time through the Privacy Settings menu in the taptap app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the taptap app will be affected. For example, you will need to enter your pick-up or drop-off locations manually. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled taptap to collect your location information.



  Share live location (riders)




  If you have enabled the device location services on your mobile device, you can also enable taptap to share your location with your driver from the time you request a trip to the start of your trip. This makes it easier for your driver to pick you up.
  You can enable/disable location sharing with your driver at any time through the Privacy Settings menu in the taptap app. You can use the taptap app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.



  Notifications: Account and trip updates




  Taptap provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the taptap app and cannot be disabled. However, you can choose the method by which you receive these notifications through the Privacy Settings menu in the taptap app.



  Notifications: Discounts and news




  You can enable taptap to send you push notifications about discounts and news from taptap. You can enable/disable these notifications at any time through the Privacy Settings menu in the taptap app.

Your rider rating is available in the main menu of the taptap Rider app.
Your driver rating is available in the Ratings tab of the taptap Partner app.


  EXPLANATIONS, COPIES AND CORRECTION


  Provide a detailed explanation regarding the information taptap has collected about you and how it uses that information.
  Send you a copy of the information taptap has collected about you.
  Correct any inaccurate information that taptap has about you.

You can also edit the name, phone number and email address associated with your account through the Settings menu in taptap's apps. You can also look up your trips, orders and service history in the taptap apps.
Updates to this policy
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the taptap apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
When you use taptap, you trust us with your information. We are committed to keeping that trust. Because of that, we have created an easy-to-read the privacy policy so that you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it and how we use it).
Data Collection and Use Scope
This policy applies to users of taptap's services anywhere in the world, including users of taptap's apps, websites, features and other services.


  Information that you provide to taptap, for example your registration details
  Information created when you use our services, such as your location, usage and device information
  Information from other sources, such as taptap partners and third parties that use taptap APIs.



  Information you provide


  User profile: We collect information when you create or update your taptap account. This may include your name, email address, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver's licence or passport if required by law, date of birth, photo and signature. This also includes driver vehicle or insurance information. In addition, this includes the preferences and settings that you enable for your taptap account.
  Background check information: We may collect background check information if you sign up to use taptap’s services as a driver or delivery partner. This may include information such as your driving history or criminal record (where permitted by law). This information may be collected by a vendor on taptap’s behalf.
  Demographic data: We may collect demographic information about you, which we may collect through user surveys. In some countries, we may also receive demographic information about you from third parties.
  User content: We may collect information that you submit when you contact taptap customer support, provide ratings or compliments for other users, or contact taptap in any other way.

 Information created when you use our services


  Location information




  If you are a driver, taptap collects location information when the taptap app is running in the foreground (app open and onscreen) or background (app open but not onscreen) of your device.
  If you are a rider and have provided permission for the processing of location data, taptap collects location information when the taptap app is running in the foreground. In certain regions, taptap also collects this information when the taptap app is running in the background of your device if this collection is enabled through your app settings or device permissions.
  Riders can use the taptap app without allowing taptap to collect their location information. However, this may affect the functionality available on your taptap app. For example, if you do not allow taptap to collect your location information, you will have to enter your pick-up address manually. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not allowed taptap to collect your location information.

Information from other sources


  User feedback, such as ratings or compliments.
  Users providing your information in connection with referral programmes.
  Users requesting services for you or on your behalf.
  Users or others providing information in connection with claims or disputes.
  Taptap business partners through which you create or access your taptap account, such as payment providers, social media services, on-demand music services, or apps or websites who use taptap’s APIs or whose APIs taptap uses (such as when you order a trip on Google Maps).
  Insurance providers (if you are a driver or delivery partner).
  Financial services providers (if you are a driver or delivery partner).
  Partner transport companies (if you are a driver who uses our services through an account associated with such a company).
  The owner of a taptap for Business or taptap Family profile that you use.
  Publicly available sources.
  Marketing service providers.
  Taptap may combine the information collected from these sources with other information in its possession.

 How we use your Information


  To enhance the safety and security of our users and services
  For customer support
  For research and development
  To enable communications to or between users
  To provide promotions or contests
  In connection with legal proceedings
  Taptap does not sell or share your personal information to third parties for third-party direct marketing purposes.



  Providing services and features


  Create and update your account.
  Verify your identity.
  Enable transport, and other services. This includes automated processing of your information to enable Dynamic Pricing, where the price of a trip is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using taptap at a given time.
  Process or facilitate payments for those services.
  Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
  Track the progress of your trip.
  Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to taptap, split fares or share your ETA.
  Enable features to personalise your taptap account, such as creating bookmarks for your favourite places, and to enable quick access to previous destinations.
  Enable accessibility features that make it easier for users with disabilities to use our services, such as those that enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
  Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research, and to monitor and analyse usage and activity trends.



  Safety and security


  Screening drivers and delivery partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.
  Using information from drivers’ devices to identify unsafe driving behaviour such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviour.
  our real-time ID checking feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the taptap account we have on file, preventing fraud and helping to protect other users.
  Using device, location, profile, usage and other information to prevent, detect and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases, such incidents may lead to deactivation by means of an automated decision-making process.
  Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done using an automated decision-making process.



  Customer support


  Direct your questions to the appropriate customer support person
  Investigate and address your concerns
  Monitor and improve our customer support responses

Taptap may also use the information to promote and process competitions and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a taptap user.
Taptap may also use the information to inform you about elections, ballots, referendums and other political and policy processes that relate to our services.
Cookies and third-party technologies
Taptap and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this policy.


  Authenticating users
  Remembering user preferences and settings
  Determining the popularity of content
  Delivering and measuring the effectiveness of advertising campaigns
  Analysing site traffic and trends, and generally understanding the online behaviour and interests of people who interact with our services. We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. Please see our Cookie Statement for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

 Information sharing and disclosure
Some of taptap's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.


  With other users


  For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pick-up and/or drop-off locations with drivers. If you share a taptap Pool trip with another rider, that rider may be told your name and may see your pick-up and/or drop-off location.
  If you are a driver, we may share information with your rider(s) including your name and photo; your vehicle make, model, colour, number plate and photo; location; average rating provided by riders; total number of trips; for how long you have been using the taptap app; contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name and photo, and a map of the route you took.



  At your request


  Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend.
  Taptap business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, taptap may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers or services, or those with an API or service with which we integrate, or business partners with whom taptap may partner to deliver a promotion, competition or specialised service.



  With the owner of taptap accounts that you may use


  A rider using your employer’s taptap for Business profile, or taking trips arranged through taptap Corporate.
  A driver using an account owned by a partner transport company.
  A rider who takes a trip arranged by a friend or under a family profile.

 We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, taptap processes and stores information on servers across the world – such information is held by taptap and only stored on our behalf by third parties for and on behalf of our international subsidiaries and affiliates.


  Payment processors and facilitators.
  Background check providers (drivers only).
  Cloud storage providers.
  Marketing partners and marketing platform providers.
  Data analytics providers.
  Research partners, including those performing surveys or research projects in partnership with taptap or on taptap’s behalf.
  Vendors that assist taptap to enhance the safety and security of its apps.
  Consultants, lawyers, accountants and other professional service providers.
  Fleet partners.
  Insurance and financing partners.
  Airports.
  Restaurant partners.
  Vehicle solution vendors or third-party vehicle suppliers.

 taptap may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property) or other third parties as necessary to enforce our Terms of Service, user agreements or other policies, to protect taptap’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Information retention and deletion
Taptap retains user profile and other information for as long as you maintain your taptap account.
Taptap retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Taptap thereafter deletes or anonymises such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, taptap deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
Special information for EU users
Beginning 25 May 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).
Choice and transparency
Taptap provides the means for you to see and control the information that taptap collects, including through:


  in-app privacy settings;
  device permissions;
  in-app ratings pages;
  marketing opt-outs.

 You can also ask taptap to provide you with explanation, copies or correction of your data.


  Location information




  Taptap uses riders’ device location services to make it easier to get a safe, reliable trip whenever you need one. Location data helps improve our services, including pick-ups, navigation and customer support.
  You can enable, disable or adjust taptap's collection of rider location information at any time through the Privacy Settings menu in the taptap app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the taptap app will be affected. For example, you will need to enter your pick-up or drop-off locations manually. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled taptap to collect your location information.



  Share live location (riders)




  If you have enabled the device location services on your mobile device, you can also enable taptap to share your location with your driver from the time you request a trip to the start of your trip. This makes it easier for your driver to pick you up.
  You can enable/disable location sharing with your driver at any time through the Privacy Settings menu in the taptap app. You can use the taptap app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.



  Notifications: Account and trip updates




  Taptap provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the taptap app and cannot be disabled. However, you can choose the method by which you receive these notifications through the Privacy Settings menu in the taptap app.



  Notifications: Discounts and news




  You can enable taptap to send you push notifications about discounts and news from taptap. You can enable/disable these notifications at any time through the Privacy Settings menu in the taptap app.

Your rider rating is available in the main menu of the taptap Rider app.
Your driver rating is available in the Ratings tab of the taptap Partner app.


  EXPLANATIONS, COPIES AND CORRECTION


  Provide a detailed explanation regarding the information taptap has collected about you and how it uses that information.
  Send you a copy of the information taptap has collected about you.
  Correct any inaccurate information that taptap has about you.

You can also edit the name, phone number and email address associated with your account through the Settings menu in taptap's apps. You can also look up your trips, orders and service history in the taptap apps.
Updates to this policy
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the taptap apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
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Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.