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bartblaze

What to do after a malware infection?

Oct 2nd, 2013
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  1. What to do after a malware infection. If you have more information about the situation in your country, please let me know. This information can be digital (website, contact form, email etc...) or any other way (phone number, hardcopy, ...)
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  3. Thanks!
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  5. #Original blogpost on: http://bartblaze.blogspot.com/2013/09/malware-blame-game.html
  6. #Twitter: @bartblaze
  7. #Read last paragraph for relevance
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  10. Users:
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  12.     Don't panic. Panic is a bad counselor. Stay focused and note down what happened or at least what you noticed or think what happened. What did you do right before the culprit happened?
  13.     Did it turn out your version of Office or Windows is illegal?
  14.     Did you click on a link? Did you pick up a call from "Microsoft Support" but ended up in paying countless dollars/euros/pounds/etc. for a problem that didn't even exist in the first place?
  15.     Have you been infected with malware (in particular banking malware or ransomware)?
  16.     Were you the victim of CC theft, identity theft or any other form of online fraud or theft?
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  19. Report it to the correct instances. Sadly, I found very little useful websites in regards to those situations. Prevention tips are scattered everywhere, but what to do afterwards, when you sit there and think about what has happened, well, that information is very scarce. What I did find is listed here:
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  21.     Internet Crime Complaint Center - http://www.ic3.gov/default.aspx
  22.     Learn how to tell whether your Microsoft software and hardware are genuine - http://www.microsoft.com/en-gb/howtotell/default.aspx
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  25. Is this of no useful information to you? Exactly. More resources should be available for this.
  26. "What now?":
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  28.     Contact your local police office and file a "cybercrime" complaint: you're a victim!
  29.     Consult the website of your local CERT - Computer Emergency Response Team - Often they have additional information or may even have a hotline or contact form to report your incident.
  30.     ...
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  32. #END
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