eBay/Crew

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        <div class="reason">Updating your checking account details for payouts</div>
        <div class="date">2025-11-03</div>
        <div class="member"><timestamp>09:32:26 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>
            Account Management - What if I can&#39;t enter my old bank details when trying to change bank details?
        </blockquote>
        <div class="system"><timestamp>09:33:32 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            Thanks for contacting eBay Customer Service. I&#39;m Sattyajeet, please allow me a moment to review your
            details.
        </blockquote>
        <div class="system"><timestamp>09:33:58 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>Hi, Timothy.. I see you opened this account 25 years ago. Thank you for your loyalty.</blockquote>
        <div class="member"><timestamp>09:34:03 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>sure</blockquote>
        <div class="member"><timestamp>09:34:18 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>
            I&#39;m trying to change my payout bank account and your site is saying it can&#39;t verify my bank account
        </blockquote>
        <div class="system"><timestamp>09:35:27 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            I can see you are getting an error message saying your bank account cannot be verified and you wish to
            update your payout method, am I correct?
        </blockquote>
        <div class="member"><timestamp>09:35:34 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>yes</blockquote>
        <div class="system"><timestamp>09:35:49 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            Thank you for the confirmation, please be assured that I&#39;m here to check this and help you further.
        </blockquote>
        <div class="system"><timestamp>09:36:32 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            Timothy, before I proceed further to help you with updating your payout method, I would need to do a
            verification process for security reasons.
        </blockquote>
        <div class="system"><timestamp>09:36:51 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>Could you please help me with the 6 digit code sent to your registered phone number?</blockquote>
        <div class="member"><timestamp>09:37:55 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>******</blockquote>
        <div class="system"><timestamp>09:39:55 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>Thank you for confirming the pin. The verification is completed.</blockquote>
        <div class="system"><timestamp>09:40:35 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            Timothy, could you please help me with the bank name and last 4 digits of the bank account number, which you
            are trying to add?
        </blockquote>
        <div class="member"><timestamp>09:41:05 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>The official name is Bangor Savings Bank and the last 4 numbers are ****</blockquote>
        <div class="system"><timestamp>09:41:40 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            Thank you for sharing the details. Could you please tell if this bank account is added to any other eBay
            account(s)?
        </blockquote>
        <div class="member"><timestamp>09:41:49 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>it shouldn&#39;t be</blockquote>
        <div class="system"><timestamp>09:42:04 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            Thank you for confirming that. I request you to allow me two minutes to check this for you.
        </blockquote>
        <div class="member"><timestamp>09:42:12 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>sure</blockquote>
        <div class="system"><timestamp>09:43:19 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>Thank you for waiting. I appreciate your patience.</blockquote>
        <div class="system"><timestamp>09:44:24 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            Timothy, I have reviewed the details and I can see that the bank account which you are trying to add is not
            compatible with our system, that is why you are getting the error message.
        </blockquote>
        <div class="system"><timestamp>09:44:43 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>Here, I would recommend you to try adding a different bank account for payouts.</blockquote>
        <div class="member"><timestamp>09:44:48 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>any idea why it wouldn&#39;t be compatible?</blockquote>
        <div class="system"><timestamp>09:46:44 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            It is most probably because the bank is not supported with our Managed payments system and the financial
            institution is not on our allow list. I can send your details to the back end team for review, however, as
            per my research, even they might not be able to white list your account. However, I will send the details
            just in case.
        </blockquote>
        <div class="system"><timestamp>09:47:09 UTC</timestamp>&nbsp;<name>Sattyajeet</name></div>
        <blockquote>
            In the meantime, the fastest resolution for you would be to to add a different bank account for payouts.
        </blockquote>
        <div class="member"><timestamp>09:48:10 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote>ok thank you</blockquote>
        <div class="member"><timestamp>09:48:12 UTC</timestamp>&nbsp;<name>ts_mpls</name></div>
        <blockquote></blockquote>
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