That is a very good question which I got asked many times before... one thing I noticed is the communication between the community board and the players, the players would like to feel like we do really care about them and to do that we need to keep them updated with everything why should we make everything restricted within the staff team? it gets leaked anyway so the members hear it if we wanted them to or not so why don't we tell them it first? and make them feel like we do really care instead of making them hear it from the staff team and they feel like they are holding secret?. I mean a simple monthly letter would make them feel really happy and it will also confirm to them that we are active and working hard, the idea the community members got currently in their mind is that the community board isn't doing anything other than sitting in their office, only the staff team knows the whole truth and that the community board is active but we shouldn't blame our members for it, we should blame ourselves for not keeping them updated with at least a small and simple monthly letter shows them what had happened that month which the factions lead as well can mention their updates and changes within their faction in it to keep everyone aware to everyone is active , it is something that I got the chance to try and test to confirm that It is right which I have kept my faction members updated with what CMO's is doing and then everyone in the faction was getting more active and I never heard that saying again about the commands is inactive and the week after We decided to not tell them anything anymore and see what will happen, and we have noticed then that people started saying the commands is inactive again and we then started getting more medics inactive so all I can say that what we really need to improve is the communication between the staff team and the Community members which will help improve our server experience which means we will bring new blood into our server also we need to do something about the toxicity in the server it is not that much yet but we need to keep it undercontrol before it spread around the players, to solve that issue you can make a monthly reward system for people and put specifuic description for the people that will win that reward at the end of every month for example we get the staff team to recommand people for that rewards for example someone that was seen helping new player in the server or someone that was doing great roleplay which other people will try to copy them either to get the reward or to be respected and nice like them. also the staff team they need to be a good example to the other players as they representing this community so they should be nice to each other in front of the players at least and they should got and spread bad things or talk about bad things in front of non-staff team players because it just makes the players have a bad idea about the server before they even get to experience it so if they have issues they should bring it up and the community board will listen to them and solve their issues, because by them applying to the role of support or admin they agree to enforce the rules and represent the server and also to be fair with everyone, and that they will support the server in the bad time before the good time.