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refund after redelivery

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Jan 16th, 2022
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  1. Apple Gretchen F (1/15/2022, 11:48:43 PM): Hi! My name is Apple Gretchen. Give me a few seconds to pull up your account info
  2. Apple Gretchen F (1/15/2022, 11:48:53 PM): Thanks for getting in touch with us today. I'll be happy to take care of your concern. Please help me understand what happened.
  3. Me (1/15/2022, 11:48:58 PM): i am furious right now
  4. Me (1/15/2022, 11:49:07 PM): its impossible that this just happened
  5. Me (1/15/2022, 11:49:18 PM): its 12 am and i have been waiting 40 minutes for my food
  6. Me (1/15/2022, 11:49:31 PM): when i receieve it, its literally someone elses order
  7. Me (1/15/2022, 11:49:35 PM): that already pissed me off
  8. Apple Gretchen F (1/15/2022, 11:49:35 PM): I do apologize for the inconvenience. Please let me take care of the concern for you
  9. Me (1/15/2022, 11:49:37 PM): i contacted doordash
  10. Me (1/15/2022, 11:49:46 PM): they sent a "redelivery"
  11. Me (1/15/2022, 11:49:49 PM): which never came
  12. Apple Gretchen F (1/15/2022, 11:49:51 PM): I'm sorry to hear that your order is not delivered. Please give me a moment to check what options we have available.
  13. Me (1/15/2022, 11:49:58 PM): which made me wait a literal hour for nothing
  14. Me (1/15/2022, 11:50:02 PM): but some random persons food
  15. Me (1/15/2022, 11:50:07 PM): TWICE
  16. Apple Gretchen F (1/15/2022, 11:50:22 PM): I'm sorry to hear about that. I understand this is not the experience you should be having but please give me a couple of minutes to check on how we can go about it.
  17. Me (1/15/2022, 11:50:38 PM): and this is my first ever order on doordash
  18. Me (1/15/2022, 11:50:51 PM): got lazy today and wanted food delivered and this is what i get
  19. Me (1/15/2022, 11:50:59 PM): how do you mess up an order twice?
  20. Apple Gretchen F (1/15/2022, 11:51:20 PM): I can see why you’re upset. That’s not the experience we want you to have. I’ll go ahead and see how we can fix this.
  21. Me (1/15/2022, 11:51:28 PM): ok thank you
  22. Apple Gretchen F (1/15/2022, 11:51:39 PM): I'm sorry to hear your order didn't come as intended, Anna. Please allow me a moment to see what I can do to resolve this for you.
  23. Apple Gretchen F (1/15/2022, 11:52:18 PM): Thank you for your patience while I looked into this. I see that you already received a redelivery for this order so I can give you $30.56 in DoorDash credits which will be available for use immediately and will automatically apply to your next order.
  24. Me (1/15/2022, 11:52:35 PM): i would like to not use doordash ever again
  25. Me (1/15/2022, 11:52:42 PM): can i have a refund to my credit card
  26. Apple Gretchen F (1/15/2022, 11:52:53 PM): I really do apologize for this experience. I understand how frustrating this could be. Rest assured we will take this feedback for us to improve our service.
  27. Apple Gretchen F (1/15/2022, 11:53:56 PM): I'm so sorry about what happened to your order but I can only issue credits to your account.
  28. Me (1/15/2022, 11:54:07 PM): no thanks sir
  29. Me (1/15/2022, 11:54:12 PM): i just explained i will not be using this app
  30. Me (1/15/2022, 11:54:13 PM): ever again
  31. Me (1/15/2022, 11:54:24 PM): can i be compensated through my credit card?
  32. Apple Gretchen F (1/15/2022, 11:55:37 PM): As much as I want to but I can only make it to your credits.
  33. Me (1/15/2022, 11:55:47 PM): why is that?
  34. Me (1/15/2022, 11:56:46 PM): i would simply just want a refund back to my credit card
  35. Apple Gretchen F (1/15/2022, 11:59:16 PM): I reviewed your order and I can see that you paid it your by credits that's why we can only return it back to your account.
  36. Me (1/15/2022, 11:59:38 PM): i did not, as i explained to you earlier it was a redelivery
  37. Me (1/15/2022, 11:59:45 PM): since i receieved the wrong order the first time
  38. Me (1/16/2022, 12:00:07 AM): and i contacted an agent earlier then he redelivered it for me
  39. Me (1/16/2022, 12:00:12 AM): but i did pay with my credit card
  40. Apple Gretchen F (1/16/2022, 12:02:16 AM): I sincerely apologized let me check what I can do.
  41. Apple Gretchen F (1/16/2022, 12:05:14 AM): Let me processed your credits now and I will check with my support for your refund request.
  42. Me (1/16/2022, 12:05:22 AM): alright
  43. Apple Gretchen F (1/16/2022, 12:05:45 AM): Ok I just issued you $30.56 in DoorDash credits to your account.
  44. Apple Gretchen F (1/16/2022, 12:05:57 AM): These credits are available for immediate use and will automatically apply to your next order.
  45. Me (1/16/2022, 12:05:58 AM): wait..
  46. Me (1/16/2022, 12:06:00 AM): what?
  47. Me (1/16/2022, 12:06:04 AM): i asked for my credit card
  48. Me (1/16/2022, 12:06:06 AM): did i not?
  49. Apple Gretchen F (1/16/2022, 12:06:31 AM): I’m sorry your order didn’t come as intended Anna. I know how frustrating that can be but I'm glad I was able to help.
  50. Me (1/16/2022, 12:06:57 AM): you did not help really...
  51. Apple Gretchen F (1/16/2022, 12:07:02 AM): Let me check with my support if its already change for refund.
  52. Me (1/16/2022, 12:07:06 AM): you did the opposite of what i told you too..
  53. Apple Gretchen F (1/16/2022, 12:08:23 AM): I really do apologize for this experience. I understand how frustrating this could be. Rest assured we will take this feedback for us to improve our service.
  54. Me (1/16/2022, 12:08:31 AM): yes..
  55. Me (1/16/2022, 12:08:36 AM): so may i receieve a refund to my credit card?
  56. Apple Gretchen F (1/16/2022, 12:10:36 AM): I will be transferring you to a specialized team that can help you more. please stay connected.
  57. Me (1/16/2022, 12:10:43 AM): thank you
  58. Tina T (1/16/2022, 12:11:18 AM): Hi! Thanks for chatting in. We look forward to assisting you. A member of our team will be with you shortly.
  59. Tina T (1/16/2022, 12:11:32 AM): Thank you for your patience, my name is Tina and I will be assisting you today. Please give me a moment to review your information
  60. Tina T (1/16/2022, 12:13:23 AM): I'm incredibly sorry to hear about your food concern.
  61. Tina T (1/16/2022, 12:13:39 AM): I acknowledge there's been significant inconvenience which you experienced, and I sincerely apologize for the same.
  62. Tina T (1/16/2022, 12:13:52 AM): I would definitely react the same way you do right now, but I just want to let you know that I am here to help you out.
  63. Tina T (1/16/2022, 12:14:31 AM): I deeply apologize that you had to undergo this trouble. I would be upset too if I were in your place. I got you on this one! Let me get this taken care of.
  64. Me (1/16/2022, 12:14:40 AM): ok thank you
  65. Tina T (1/16/2022, 12:15:51 AM): I can see you have ordered from the Ice Bar ?
  66. Me (1/16/2022, 12:15:55 AM): yes
  67. Tina T (1/16/2022, 12:16:23 AM): And $30.56 has been provided you as credits .
  68. Tina T (1/16/2022, 12:16:36 AM): Do you want them back to your card ?
  69. Me (1/16/2022, 12:16:37 AM): but, i told the other agent to refund me back to my credit card
  70. Me (1/16/2022, 12:16:39 AM): yes.
  71. Tina T (1/16/2022, 12:17:17 AM): Don't you worry, I will get this sorted for you .
  72. Tina T (1/16/2022, 12:17:27 AM): I don't like to see my customer upset and inconvenienced. I always want my customers to be happy.
  73. Tina T (1/16/2022, 12:21:35 AM): Thank you so much for your patience!
  74. Tina T (1/16/2022, 12:22:21 AM): I just wanted to inform you that you have paid for your order using the credits that has been provided for you.
  75. Me (1/16/2022, 12:22:36 AM): yes let me explain to you
  76. Me (1/16/2022, 12:22:41 AM): the first order i paid in credit card
  77. Me (1/16/2022, 12:22:45 AM): but it was the wrong one
  78. Me (1/16/2022, 12:22:52 AM): so i asked an agent to redeliver it
  79. Me (1/16/2022, 12:23:01 AM): i never had credits or used any
  80. Me (1/16/2022, 12:23:10 AM): it was a redelivery
  81. Me (1/16/2022, 12:23:17 AM): so is there any way u can check my first order
  82. Me (1/16/2022, 12:23:19 AM): and refund that one?
  83. Tina T (1/16/2022, 12:23:29 AM): Okay .
  84. Tina T (1/16/2022, 12:23:49 AM): please allow me 2-3 minutes to check that for you.
  85. Me (1/16/2022, 12:23:52 AM): ok
  86. Tina T (1/16/2022, 12:27:24 AM): As the redelivery has occurred, I am unable to process the refund you.
  87. Me (1/16/2022, 12:27:43 AM): wait what?
  88. Me (1/16/2022, 12:27:48 AM): why is that?
  89. Me (1/16/2022, 12:27:54 AM): i paid in credit card should i not be refunded in that?
  90. Me (1/16/2022, 12:27:59 AM): i dont want to use your service
  91. Tina T (1/16/2022, 12:28:24 AM): As I genuinely want to help you , So I am asking the specialized person to look after that concern.
  92. Tina T (1/16/2022, 12:28:43 AM): I totally understand where you're coming from as I am a customer too. We didn't intend to add up to your inconvenience. I got you here! I am here to make sure that this will be addressed.
  93. Me (1/16/2022, 12:28:50 AM): this is very time consuming...
  94. Me (1/16/2022, 12:28:58 AM): the other agent said you were the specialized person.
  95. Me (1/16/2022, 12:29:16 AM): this is the 2nd time im getting moved to another "specialzed person:
  96. Tina T (1/16/2022, 12:29:19 AM): I will just request you to wait for 24-48 hours they will contact you .
  97. Me (1/16/2022, 12:29:39 AM): can you move them to here?
  98. Me (1/16/2022, 12:29:46 AM): i would not like to wait that much longer
  99. Tina T (1/16/2022, 12:30:47 AM): They are currently unavailable , so they will reach out to you through the mail or call you.
  100. Me (1/16/2022, 12:31:04 AM): ok so do i have doordash credits for now?
  101. Tina T (1/16/2022, 12:31:17 AM): Yes.
  102. Me (1/16/2022, 12:31:29 AM): can i use them and still get a refudn on my credit card
  103. Me (1/16/2022, 12:31:32 AM): or do i have to keep them
  104. Tina T (1/16/2022, 12:31:39 AM): You have $30.56 as DoorDash credits.
  105. Me (1/16/2022, 12:31:54 AM): yes but when the support contacts me do i get a refund back to my credit card?
  106. Me (1/16/2022, 12:32:02 AM): why can you not just go to the first order and refund it?
  107. Tina T (1/16/2022, 12:32:09 AM): These credits can be used immediately while placing the next order.
  108. Me (1/16/2022, 12:32:26 AM): i understand but i explained earlier i would not like to use this service no longer
  109. Me (1/16/2022, 12:32:44 AM): so i would like one in credit card
  110. Tina T (1/16/2022, 12:34:20 AM): I am happy to process $25.77 back to you for the trouble this has caused.
  111. Tina T (1/16/2022, 12:34:32 AM): Your satisfaction is my prime goal!
  112. Tina T (1/16/2022, 12:34:48 AM): I'll do everything I can to get this issue resolved for you.
  113. Me (1/16/2022, 12:34:53 AM): 25.77$ back to my credit card?
  114. Me (1/16/2022, 12:34:57 AM): how come it is less now
  115. Me (1/16/2022, 12:35:00 AM): there was $30
  116. Tina T (1/16/2022, 12:35:10 AM): Yes. Back to your credit card.
  117. Me (1/16/2022, 12:35:20 AM): ok awesome
  118. Me (1/16/2022, 12:35:25 AM): but how come it is less now again?
  119. Tina T (1/16/2022, 12:35:57 AM): The first order which was placed that costs for $25.77
  120. Tina T (1/16/2022, 12:36:20 AM): And I will provide you $5.00 credits as apology.
  121. Tina T (1/16/2022, 12:36:35 AM): I sincerely apologize for the hassle this has caused you.
  122. Tina T (1/16/2022, 12:37:20 AM): Shall I process for you ?
  123. Me (1/16/2022, 12:37:25 AM): yes maam
  124. Tina T (1/16/2022, 12:37:42 AM): Please stay connected. It will take a minute or two.
  125. Me (1/16/2022, 12:37:52 AM): thank you so much.
  126. Tina T (1/16/2022, 12:38:22 AM): I am really happy to say that We have processed a $25.77 refund plus a total of $5.00 credits and sent a confirmation email to the consumer.
  127. Tina T (1/16/2022, 12:38:31 AM): You're most welcome.
  128. Me (1/16/2022, 12:38:34 AM): great! thank you tina
  129.  
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