Job Title:
 Customer Service Specialist / Remote Support Technician
Job Description:
Tier 1 Trainee/Entry level position: responsible for handling first level support of service requests. This relates to all technology, including: workstations, servers, printers, networks, or vendor specific hardware and software. Some responsibilities will include (but not be limited to): Monitoring the remote monitoring and management system alerts and notifications, and responding accordingly through service tickets,  answering service requests submitted via telephone and email, troubleshooting common issues on Microsoft based operating systems, documenting and recording common technical processes.
Goals:
-	Improve customer service, perception, and satisfaction
-	Fast turnaround of customer service requests
-	Provide customers with an experience they can walk away from feeling they have been fully taken care of, regardless if you are the one providing them with end results.
-	Developing and maintaining relationships with our clients and partners.
-	Going above and beyond the normal role of support representatives to provide clients with a level of personal service they wouldn’t normally receive.
Requirements:
-	A basic understanding of Windows based operating systems
-	Must be self-motivated with the ability to work and learn in a fast moving environment
-	Typing skills to ensure quick and accurate entry of service request details
-	Ability to multi-task and adapt to changes quickly
-	Extraordinary Interpersonal skills: telephony skills, communication skills, active listening and customer-care