10.14.20 PSA Nail Salons: How to prepare for a safe opening

Section 1
Nail salons may now operate indoors. This video shares a partial demonstration of what nail salons should prepare to open safely.

To protect customers and workers, the County has created a set of guidance and mandatory directives as to how salons should operate.

First, prior to opening, all businesses must fill and submit a social distancing protocol at covid19prepared.org/[language]. This social distancing protocol must be printed and posted on the door where it is easy to see, employees must also be given a copy and business owners must provide training to their employees.

Second, all businesses are required to read and follow the mandated personal care directive issued by Santa Clara County at the link below sccgov.org/cv19order. There are special things to note:

Section 2 Customer arrivals
a.    Ensure customers know to book an appointment to give your business time to prepare
b.    All waiting rooms, reception areas, common areas, and lounges should be closed
		i.     Remove all chairs, amenities, product samples in those areas
		ii.     Customers should be informed to not arrive more than 5 minutes prior to their appointment.
		iii.     Remind them to bring their face covering (Betty holds up face covering)
	c. Set up a contactless check-in and payment system.
	d. Employees should also verbally screen customers for COVID symptoms upon arrival
		iv.     Additionally, have they experienced symptoms or had a positive test within the last 14 days
		v.     If they say yes, reschedule their appointment. Their appointment should be at least 14 days out.

2.)  The business must also keep diligent records, which include:
	a.    Client’s name, phone number, email address
	b.    Date, time, duration of client’s visit
	c.     The name and contact info of any worker who serviced the client

Section 3
1.)  Workstations must be set up to maintain social distancing
	a.    Use physical barriers or markers to ensure no person works, sits, or stands withing 6 ft of any other person, except for the employee providing service.
	b.    Post signage reminding clients to stay 6 ft away from people except the employee providing service, to wash their hands, or to use hand sanitizer.
2.)  Employees will also be required to wear Person Protective Equipment, often referred to as “PPE”
	a.    Employers must obtain, provide at no cost to the employee, and require all workers to use the following PPE when conducting services:
		i.     Face coverings
		1.    N95 Are highly recommended for all personal care service workers
		ii.     Eye protection
			1.    Such as glasses, goggles, or face shield
		iii.     Disposable or washable smock or cape that is disposed of or laundered between clients
		iv.     Disposable gloves when performing services for which gloves are needed
			1.    Ensure gloves are changed between clients
	b.    As a reminder, all customers and employees must wear face coverings at all times while in the facility

Section 4
1.)  The business must also ensure proper sanitizing measures are taken
	a.    Workers must wash their hands immediately before and after services
	b.    Workers should also not use their cellphones while providing services.
	c.     Regularly disinfect all high-touch areas and surfaces following the CDC guidelines
	d.    Disinfect all furniture and equipment used to provide personal care services before and after each client receives services.
		i.     For more information on how to properly clean equipment, please visit the CDC’s website.
		ii.     Use disposable liner and dispose after each use for furniture and equipment that cannot be cleaned
	e.    After each use, change out all items that can be cleaned, and replace all items that can be discarded, except for the worker’s eye protection

Section 5
1.)  Additional requirements facilities must follow
	a.    Nail-care services must install barriers between clients and manicurists. As well as install physical barriers wherever else feasible between the customer and employee.
	b.    Windows and doors should be opened where possible
	c.     Wherever possible, move all customer transactions, consultations, and services outdoors.
	d.    Dual services are not allowed since that requires close contact with more one worker at a time.
	e.    Nail-care services must not permit clients to touch items in nail polish display area, and must not permit clients to test or otherwise handle nail polish
2.)  Thank you for taking the time to view this video. This video is meant to be illustrative of the Mandatory Directive specific to your industry. You are required to read and follow the Mandatory Directive.
3.)  For more information about businesses please visit www.sccsafeworkplace.org/