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Sep 1st, 2025
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  1. Cable Diagnostic
  2.  
  3. Status: Poor
  4.  
  5. Action:
  6. [Partial Service]
  7. If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
  8. 1) Make sure the coaxial cable is tightly connected.
  9. 2) Remove any unnecessary splitters.
  10. 3) Replace any required ones.
  11. 4) Contact your service provider for troubleshooting help.
  12. [Downstream SNR]
  13. Try these actions (Click the Refresh button after each step):
  14. 1) Make sure the coaxial cable is tightly connected.
  15. 2) Remove any unnecessary splitters.
  16. 3) Replace any required splitters.
  17. 4)
  18.  
  19. CM Status: Good
  20.  
  21. Downstream Status: Poor
  22.  
  23. Partial Service: Poor
  24. Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.
  25.  
  26. Downstream Power Level: Good
  27.  
  28. Downstream SNR Level: Poor
  29. Downstream SNR (signal to noise ratio) is poor (26.1dB). The recommended level is greater than 30dB.
  30.  
  31. Upstream Status: Good
  32.  
  33. Upstream Power Level: Good
  34.  
  35.  
  36. Current Time: Mon Sep 01 10:00:07 2025
  37.  
  38. Startup Procedure
  39. Acquire Downstream Channel: 495000000 Hz Locked
  40. Connectivity State: OK Operational
  41. Boot State: OK Operational
  42. Security: Enabled BPI+
  43. IP Provisioning Mode: Honor MDD IPv6 only
  44.  
  45.  
  46. Downstream Bonded Channels (Partial Service)
  47. Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
  48. 1 Locked QAM256 20 495000000 Hz 3.5 43 0 0
  49. 2 Locked QAM256 1 381000000 Hz 4.6 43.4 0 0
  50. 3 Locked QAM256 2 387000000 Hz 4.6 43.4 0 0
  51. 4 Locked QAM256 3 393000000 Hz 4.8 43.6 0 0
  52. 5 Locked QAM256 4 399000000 Hz 4.7 43.5 0 0
  53. 6 Locked QAM256 5 405000000 Hz 4.6 43.5 0 0
  54. 7 Locked QAM256 6 411000000 Hz 4.6 43.2 0 0
  55. 8 Locked QAM256 7 417000000 Hz 4.6 43.6 0 0
  56. 9 Locked QAM256 8 423000000 Hz 4.4 43.5 0 0
  57. 10 Locked QAM256 9 429000000 Hz 4.7 43.7 0 0
  58. 11 Locked QAM256 10 435000000 Hz 4.6 43.6 0 0
  59. 12 Locked QAM256 11 441000000 Hz 4.3 43.5 0 0
  60. 13 Locked QAM256 12 447000000 Hz 4.3 43.5 0 0
  61. 14 Locked QAM256 13 453000000 Hz 4.2 43.3 0 0
  62. 15 Locked QAM256 14 459000000 Hz 4.3 43.5 0 0
  63. 16 Locked QAM256 15 465000000 Hz 4.1 43.3 0 0
  64. 17 Not Locked Unknown 0 0 Hz 0.0 0.0 0 0
  65. 18 Not Locked Unknown 17 471000000 Hz 0.0 0.0 0 0
  66. 19 Locked QAM256 18 483000000 Hz 3.6 43 0 0
  67. 20 Locked QAM256 19 489000000 Hz 3.5 42.1 0 0
  68. 21 Locked QAM256 21 501000000 Hz 3.3 42.6 0 0
  69. 22 Locked QAM256 22 507000000 Hz 3.4 42.7 0 0
  70. 23 Locked QAM256 23 513000000 Hz 3.3 42.9 0 0
  71. 24 Locked QAM256 24 519000000 Hz 3.5 43 0 0
  72. 25 Locked QAM256 25 525000000 Hz 3.4 43.1 0 0
  73. 26 Locked QAM256 26 531000000 Hz 3.7 43.2 0 0
  74. 27 Locked QAM256 27 537000000 Hz 3.8 43.3 0 0
  75. 28 Locked QAM256 28 543000000 Hz 3.8 43.3 0 0
  76. 29 Locked QAM256 29 549000000 Hz 3.8 29.4 282 0
  77. 30 Locked QAM256 30 555000000 Hz 3.9 26.1 361525901 35199364
  78. 31 Locked QAM256 31 561000000 Hz 3.8 29.4 74212 1
  79. 32 Locked QAM256 32 567000000 Hz 3.8 32.7 18928 0
  80.  
  81. Upstream Bonded Channels
  82. Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
  83. 1 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 36.0 dBmV
  84. 2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 36.0 dBmV
  85. 3 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 36.5 dBmV
  86. 4 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 37.0 dBmV
  87. 5 Not Locked Unknown 0 0 0 0.0
  88. 6 Not Locked Unknown 0 0 0 0.0
  89. 7 Not Locked Unknown 0 0 0 0.0
  90. 8 Not Locked Unknown 0 0 0 0.0
  91.  
  92. Downstream OFDM Channels
  93. Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
  94. 1 Locked 0 ,1 ,2 ,3 193 722000000 Hz 0.98 dBmV 37.7 dB 388 ~ 3707 435990286 419655152 4961
  95. 2 Locked 0 ,1 ,2 ,3 194 957000000 Hz -7.02 dBmV 31.2 dB 148 ~ 3947 432148721 99153902 332828760
  96.  
  97. Upstream OFDMA Channels
  98. Channel LockedStatus ProfileID ChannelID Frequency Power
  99. 1 Locked 12 ,13 41 36200000 Hz 32.3 dBmV
  100. 2 Not Locked 0 0 0 Hz 0 dBmV
  101.  
  102. Event Log
  103. Time Priority Description
  104. Mon Sep 01 09:59:44 2025 Notice (6) US profile assignment change. US Chan ID: 41; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  105. Mon Sep 01 09:59:38 2025 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  106. Mon Sep 01 09:59:37 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  107. Mon Sep 01 09:59:33 2025 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  108. Mon Sep 01 09:59:10 2025 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  109. Mon Sep 01 09:59:05 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  110. Mon Sep 01 09:58:33 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  111. Mon Sep 01 09:58:32 2025 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  112. Mon Sep 01 09:58:24 2025 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  113. Mon Sep 01 09:58:11 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  114. Mon Sep 01 09:58:08 2025 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  115. Mon Sep 01 09:57:13 2025 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  116. Mon Sep 01 09:57:02 2025 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  117. Mon Sep 01 09:56:48 2025 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  118. Mon Sep 01 09:56:43 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  119. Mon Sep 01 09:56:26 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  120. Mon Sep 01 09:55:40 2025 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  121. Mon Sep 01 09:55:38 2025 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  122. Mon Sep 01 09:55:38 2025 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  123. Mon Sep 01 09:55:38 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  124. Mon Sep 01 09:55:31 2025 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  125. Mon Sep 01 09:55:20 2025 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 16 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  126. Mon Sep 01 09:55:12 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  127. Mon Sep 01 09:55:07 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  128. Mon Sep 01 09:55:00 2025 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  129. Mon Sep 01 09:54:56 2025 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  130. Mon Sep 01 09:54:34 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  131. Mon Sep 01 09:54:29 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  132. Mon Sep 01 09:54:12 2025 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  133. Mon Sep 01 09:54:00 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  134. Mon Sep 01 09:53:57 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  135. Mon Sep 01 09:53:52 2025 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  136. Mon Sep 01 09:53:31 2025 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  137. Mon Sep 01 09:53:26 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  138. Mon Sep 01 09:53:14 2025 Notice (6) US profile assignment change. US Chan ID: 41; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  139. Mon Sep 01 09:53:08 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  140. Mon Sep 01 09:53:07 2025 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  141. Mon Sep 01 09:52:33 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  142. Mon Sep 01 09:52:22 2025 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  143. Mon Sep 01 09:51:36 2025 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:91:a5:ab;CMTS-MAC=00:90:f0:14:00:00;CM-QOS=1.1;CM-VER=3.1;
  144.  
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