# region A
add.x=Add {0}
all=All
all.officer.list=All Officers List
all.x=All {0}
account=Account
account.blocked.or.unconfirmed=Account either is yet to be confimed or has been blocked. Confirm if it is the first case
application.date=Service application date
annonymous=Record your grievance annonymously
add.suggestion=Add suggestion
action=Action
attendance=Reaching before appointment schedule
authority.negative=If responsible authority fails to resolve
ao=Appeal Officer
ao.negative=If Appeal Officer fails to resolve in time
address=Gate no. 5, Secretariat of Bangladesh, Dhaka
appeal.process=Appeal process
application.to.cabinet=Procedure of application to cabinet
archive=Archive
add.file=Add files...
application.time=Time of application
attachment=Attachment
attachments=Attachments
appeal=Appeal
appeal.request=Request for appeal
attach.colon=Attachments:
attach.file=Attach files here...
accept=Accept
address.details=Address of house
address.details.local= Road / Village / Lane / Locality
# endregion

# region B
back=Back
bangla=Bangla
basic.office=Basic Office
branches=Branches
birth.date=Date of birth
begin=Begin
banner.text=Grievance Redress System
# endregion

# region C
can.not.create.x=Cannot create {0}
can.not.save.x=Cannot save {0}
cannot.update.x=Cannot update {0}
cancel=Cancel
citizen=Citizen
citizen.charter=Citizens Charter
confirm=Confirm
create.new.x=Create New {0}
create.x=Create {0}
copyright=2018 © Grievance Redress System
choose.office.from.citizen.charter.list=Choose an office to view the list of government service
correct.info=Information has been provided properly
city.corporation=City corporation
choose.office.from.list=Choose an office from the list below
choose.office.type=--Choose the type of the office--
choose.occupation.type=--Choose your occupation--
choose.education.level=--Choose your education level--
complaint.subject=Subject of the grievance
choose.office.for.gro.info=Choose an office from the following list to know about GRO/AO
choose.complaint.type=Choose a type of grievance
contact=If you are dissatisfied with the service provided, contact with the responsible authority. Follow the steps below to let us know your problem if he fails to come up with a solution.
contact.when=When to contact
contact.whom=Whom to contact with
contact.info=Contact address
choose.service.render.type=Choose the type of getting service
choose.service.type= Choose the type of service you want
close=Close
cancel.upload=Cancel upload
complaint.file=File of complaint
complainant=Complainant
complainant.info=Complainant Info
concept.proof=Concept Proof
choose.post=Choose a post:
closed=Closed
close.case=Close the case
citizen.grief=Citizen Grievance
citizen.grievance=If you are dissatisfied with any government service as a citizen, please complain here.
citizen.complaint=Lodge Citizen Grievance
committee=Investigation Committee
confirm.message=Please confirm provided information
complaint.process.flow.description=Process flow of grievance redress action procedure<br><br><br><br>
citizen.charter.relevant.part=Citizen Charter
citizen.charter.description=List of services of all government departments and offices under the jurisdiction (Citizen's Charter)
# endregion

# region D
day.sunday=Sunday
day.monday=Monday
day.tuesday=Tuesday
day.wednesday=Wednesday
day.thursday=Thursday
day.friday=Friday
day.saturday=Saturday
directorate=Directorate
district=District
division=Division
details=Details
description.of.complaint=Description
department=Department
date=Date
delete=Delete
description=Description
detailed.grievance=Details of grievance
description.colon=Description:
dob.colon=Date of birth:
document.and.location=Document and Location
# endregion

# region E
edit=Edit
employee.list=Employee List
english=English
error=Error
error.message.for.maxlength.n=Maximum character limit is {0}
error.message.for.minlength.n=Minimum character limit is {0}
error.message.for.number=Enter valid number
error.message.for.required=This field is required
error.message.x=Cannot create {0}
enter.password=Password
enter.username=Username
enter.mobile.number=Mobile number
enter.username.password=Enter username and password
enter.missing.info=Few information are missing. Please fill them up
enter.pin=Pin number
email=Email (if available)
education=Academic qualification
education.colon=Academic qualification:
expectation.of.us=3. What we expect from you
email.colon=Email:
entry.num=Entry #
evidence.proof=Order to present testimony
education.type.illiterate=Illiterate
education.type.literate=Literate
education.type.pec=P.E.C
education.type.jsc=J.S.C
education.type.ssc=S.S.C
education.type.hsc=H.S.C
education.type.degree=Degree
education.type.honors=Honors
education.type.technical=Technical
education.type.masters=Masters
education.type.phd=Doctorate


# endregion

# region F
fullscreen=Fullscreen
forgot.password=Forgot password?
fill.up.form.to.complaint=Fill up the form to record your complaint
fill.info=Please provide following information correctly
full.name=Full name
father.name=Father's name
female=Female
form.submission=Completed form submission
file.attach=File attachment
feedback.send=Send to get feedback - Choose office
feedback=Give feedback
file.upload=Attachment(s)
# endregion

# region G
grievance.redress.officer=Grievance Redress Officer
grievance.submission.form=Grievance submission form
gender=Gender
gender.colon=Gender:
go.to.prev.step=Go to previous step
go.to.next.step=Go to next step
grs.4=4. Grievance Redress System (GRS)
gro.negative=If Grievance Redress Officer fails to resolve in time
grievance.center=Grievance Reception Center
grievance.management.cell=Grievance Management Cell of Cabinet Division
grs=Grievance Redress System
grievance.list=List of grievances
grievance=Grievance
get.grievance.status=Know status of your grievance
grievance.change=Modify your grievance
go.back.to.list=Go back to list
garbage=Garbage
garbage.sure=Are you sure you want to send this grievance to trash?
gro=Grievance Redress Officer
grievance.date.colon=Grievance submission date:
guideline.relevant.part=Guideline
guardfile.relevant.part=Guardfile
grievance.related.forms=Download the necessary forms for submitting complaint<br><br><br><br>
grievance.redress.manual=Grievance Redress System guideline - Instructions 2015 (Amendments 2017)<br><br><br>
# endregion

# region H
husband.name= Husband's name
history=History
husband.wife=Husband's/Wife's name
hearing.date=Date of hearing:
hearing=Taking of hearing
hearing.date.see=Know about the date of hearing
# endregion

# region I
index.title.text=Welcome to Grievance Redress System
index.body.text=Welcome to the online platform of Central Complaint Remedies of the Government of the People's Republic of Bangladesh. You can report your dissatisfaction or opinion about the government service and the promised service of the underwriters / agencies, service delivery methods and the quality of services or products through this website. After submitting the complaint, the latest status of complaint remedies will be communicated through SMS and e-mail. You can also know about update information by logging in. However, if you file a complaint as anonymity, you will not get any further information about the complaint.
index.home=Home
index.button.text=Grievance Submission
index.button.subtitle.text=Click here to submit a complaint as anonymous
index.button.services.delivery.commitment=Promise of service delivery
index.button.complaint.submission.rules=Rules for filing complaints
index.button.services.quality.suggestion=Suggestions
index.button.services.quality.suggestion.description=You can advise on the quality of services, improve service, improve the law / regulation, etc.<br><br>
index.button.required.forms=Grievance related forms

index.button.administrative.login.text=Administrative login
index.button.chat.text=Chat
index.button.process.flows.text=Process map
index.button.complaint.resolution.manual.text=Grievance Redress Guideline
index.button.report.text=Reports
index.button.complaint.box.text=Complaint box
index.button.feedback=Your feedback
index.button.services.list=Citizen's Charter
index.button.stories=Stories
index.helpdesk.title=Help Desk
index.helpdesk.phone=Phone: +88029111111-15
index.helpdesk.email=Email: [email protected]
index.procedure.header=Resources
index.procedure.text=Grievance Submission Process
index.manual.text=User Manual
index.guide.text=GRS Guideline
index.footer.home=Home
index.footer.login=Log In
index.footer.faq=Frequently Asked Questions
index.footer.conditions=Conditions of Usage
index.footer.broughtby=Collaborated By
index.footer.contact=Contact
index.footer.sitemap=Site Map
index.footer.important.links=Important Links
index.footer.presidents.office=Presidents Office
index.footer.prime.ministers.office=Prime Ministers Office
index.footer.public.administration=Ministry of Public Administration
index.footer.electronic.infocell=E-Info Cell
index.footer.access.to.info=a2i Program
index.footer.bangladesh.portal=Bangladesh Portal
index.footer.cabinet.division=Cabinet Division
index.footer.online.forms=Online Forms
index.footer.social.connection=Social Websites
index.footer.plan.implementation=Planned and Brought By
index.footer.copyright=Copyright &copy; 2017 All Rights Reserved by Cabinet Division
index.footer.bangladesh.government=Government of the People's Republic of Bangladesh
index.menu.feedback=Feedback
index.menu.grievance.status=Status of Grievance
index.menu.grievance.status.description=Find out the latest status of complaint remedies by providing the tracking number after receiving the complaint
index.menu.onik.appeal.officer.info=GRO/AO information
index.grievance.submit.header=Submit Your Grievance
index.grievance.submit.body=Are you dissastified with a government service? Please submit your grievance.
index.grieavace.button.text=Grievance Submission
information=Information
informations=Informations
internal=Internal
invalid.input.for.x=Invalid input for {0}
info.about.gro=Information about GRO/AO
info.template=0 information shown out of 0
incoming=Incoming
incoming.list=List of incoming grievances
investigation.start=Start investigation
investigation=Investigation
index.menu.important.info=Important information
index.menu.complaint.resolution.story=Resolution stories
investigation.report=Investigation report submission
investigation.element.request=Request of investigation elements
investigation.element.receipt=Submission of investigation elements
# endregion

# region J
# endregion

# region K
# endregion

# region L
lang.title=Language
lang.span=Language
lang.eng=English
lang.fr=Bangla
layers=Layers
list=List
list.of.ministry.or.division=List of Ministries/Departments
list.of.services=List of Services
loading.please.wait=Loading... Please wait
local.admin=Local Admin
login=Log in
logout=Log out
level=Level
last.date.colon=Last date:
# endregion

# region M
manage.x=Manage {0}
management=Management
menu.dashboard=Dashboard
ministries=Ministries
ministry=Ministry
month.january=January
month.february=February
month.march=March
month.april=April
month.may=May
month.june=June
month.july=July
month.august=August
month.september=September
month.october=October
month.november=November
month.december=December
mandatory.info=Mandatory information
mobile.number=Mobile number
municipality=Municipality
mother.name=Mother's name
male=Male
my.profile=My Profile
mission=Mission:
month.three=Three months
month.one=One month
ministry.dot=...... Ministry
mobile.colon=Mobile number:
ministry.pub.admin=Ministry of Public Administration
mr.ms=Mr./Ms.,
# endregion

# region N
name=Name
name.of.x=Name of {0}
name.x=Name ({0})
necessary.x=Necessary {0}
new.x=New {0}
number.zero=0
number.one=1
number.two=2
number.three=3
number.four=4
number.five=5
nid=National ID/Birth certificate number/Passport number
not.available=Could not be found
not.available.page=Sorry. The page your requested could not be found.
name.designation=Name and designation
not.available.office=Sorry. No information could be found about the office you chose
new.grievance.record=Procedure of registering new grievance
name.colon=Name:
nid.colon=National ID number:
name.father.hus.colon=Father's/husband's name:
name.mother.colon=Mother's name:
note.colon=Note:
no=No
nationality.label=Nationality
nationality.bangladeshi=Bangladeshi
nationality.other=Others
no.files.attached=No files attached
# endregion

# region O
office=Office
officer=Officer
offices=Offices
official=Official
office.type=Office Type
others=Others
optional.info=Optional information
other.info=Other information
occupation=Occupation
occupation.type.business=Business
occupation.type.student=Student
occupation.type.govt.service=Government service
occupation.type.private.service=Private service
occupation.type.reporter=Reporter
occupation.type.retired=Retired
occupation.type.housewife=Housewife
occupation.type.others=Others
other=Others
onik=Grievance Redress Officer (GRO)
of=Of
outgoing=Outgoing
outgoing.list=List of outgoing grievances
office.name.colon=Name of the office:
occu.colon=Occupation:
office.alternative=Send to another office - Choose office
office.proper=Send to proper authority - Choose office
office.complaint=Official Complaint
official.complaint=Lodge Official Complaint
office.grievance=If you have any grievance against offices other than your office, please complain here.
# endregion

# region P
print=Print
provide.x=Provide {0}
password=Password
prev.page=Previous page
pin=Pin number
pin.number=Pin number
pin.user.ask=Please enter the pin from your sms/email
provide.full.name=Provide your full name
provide.name=Provide your name
provide.traking.number.from.form=Provide the tracking number received from the online application form
provide.nid=Provide your National ID / Birth Certificate Number
permanent.address=Permanent address
police.station=Police station
provide.optional.info=Provide the following information correctly (optional)
provide.father.or.husband.name=Provide the name of your father (or husband, if applicable)
provide.mother.name=Provide the name of your mother
provide.father.name=Provide the name of your father
provide.email=Provide your email address
present.address=Present address
provide.tracking.number=Provide the tracking number of the service
provide.tracking.number.from.form=Provide the tracking number received from the online application form/e-file
processing=Your request is being processed, please wait...
provide.mobile.number=Provide your mobile number
provide.suggestion.subject=Provide subject of your suggestion
provide.suggestion=Provide your suggestion
payment=Payment in due process
phone=Phone:
provide.time.for.service=Provide time period to receive service
paper.place=Important papers and place of delivery
provide.paper.place=Provide important papers and mention delivery place
provide.service.value=Provide value of service and way to pay
page=Page
page.shown=The page is being shown
provide.grievance.subject=Provide subject of your grievance
provide.grievance.description=Provide description of your grievance
present.add.colon=Present address:
perm.add.colon=Permanent address:
paper.place.colon=Important papers and place of delivery:
permission.bcs=Permission for higher studies granted for BCS Admin cadres
provide.husband.wife=Provide the name of your husband / wife
permanent.present.same=Do
# endregion

# region Q
# endregion

# region R
reference.code=Reference Code
register.view.title = Incoming Complaints Register
register.view.table.id = Serial No.
register.view.table.date = Date
register.view.table.subject = Subject
register.view.table.status = Status
register.view.table.get = Attained
register.view.table.forward_out = Forwarded Out
register.view.table.forward_under = Forwarded to Subordinate
register.view.table.garbage = Garbage
register.view.table.sent_for_appeal = Sent to Appeal Officer
record.complaint=Record your complaint -
resolve.period=Time to resolve the complaint
reset=Reset
remove=Remove
report.colon=Report:
report.submission=Report submission
responsible.officer=Responsible Officer
report.description=Reports on grievance redress system<br><br><br><br><br>
# endregion

# region S
save=Save
search.message=Search Message
select.as.x=Select as {0}
select.x=Select {0}
select.gro.confirmation.text=This person is being selected as GRO for corresponding office. Please confirm this action.
serial.no=Serial No.
selected.officer = Selected Officer:
service=Service
services=Services
service.name=Service Name
service.procedure=Service Procedure
service.time=Service Time
service.type=Service Type
service.price=Service Payment
service.others=Name of the service
service.price.and.payment.method=Service Price and Payment Method
setup=Setup
short.x=Short {0}
structure=Structure
success=Success
success.save.x={0} saved successfully
submit=Submit
step.1=Step 1 of 4
same.address=Permanent address is same as present address
send.complaint=Send your grievance
send.ping.again=Send pin again
suggestion=Suggestion
suggestion.page=Suggestion page
suggestion.subject=Subject of Suggestion
suggestion.description=Please write down your suggestion here
staff=Staff
service.pledge=2. Services we pledge
serial.number=Serial number
service.render.type=Procedure to get service
service.value=Service value and payment process
subject=Subject
status=Status
service.delivery.date=Service delivery date
start.upload=Start upload
start=Upload
search=Search
status.colon=Status:
service.name.colon=Service:
service.date.colon=Service date:
service.tracking.number.colon=Service tracking number:
service.details=Details of service
subject.colon=Subject:
service.render.type.colon=Procedure to get service:
service.value.colon=Service value and payment process:
service.time.colon=Period of providing service:
service.person.colon=Responsible officer (Designation, contact number and email):
staff.grievance=Staff Complaint
staff.complaint=Lodge Staff Complaint
staff.grief=If you have any grievance against anyone within your own office, please complain here.
send=Send
service.receiver.label=Name of the recipient of service
service.received.by=Service recipient
service.received.by.colon=Service recipient:
service.receiver.placeholder=Enter the name of the recipient of service
service.receiver.relation=Relation with the complainant
service.receiver.relation.self=Self
service.receiver.relation.represent=Representative
service.receiver.relation.relative=Family/Relative

# endregion

# region T
type=Type
to.reset.password=To reset password, enter your mobile number
tracking.number=Tracking number of service (if available)
to.do=What to do to get the desired service
track.num=Tracking number
type.to.search=Type here to search
take.action=Take action
to=To,
track.colon=Tracking number:
to.colon=To:
timeline=Timeline
today=Today
# endregion

# region U
username=User name
upazilla=Upazilla
user.manual=User manual
user.manual.description=Online complaint / appeal submission and next procedure procedure<br><br><br>
update=Update
upload.processing=Processing...
unsubmitted=Draft
# endregion

# region V
view.x=View {0}
verification=Review
vision=Vision:
vision.mission=1. Vision and Mission
# endregion

# region W
wrong.username.password=Wrong username/password
warning.about.annonymous=If you submit grievance annonymously, attempt to resolve it will be performed hiding your personal information. However, if your purpose to be annonymous is proven to harass someone, then measures will be taken according to the law, disclosing information as needed.
web=Website: www.grs.gov.bd
wait.loading=Loading... please wait.
write.tracking.number=Please write down the tracking number of your grievance:
write.track.num=Write down the tracking number
# endregion

# region X
x.cannot.be.blank={0} cannot be blank
x.create.success={0} created successfully
x.does.not.exist=={0} does not exist
x.save.success={0} saved successfully
x.updated.successfully={0} updated successfully
x.y={0} {1}
x.y.z={0} {1} {2}
# endregion

# region Y
your.grievances=Your grievances
yes=Yes
yours.faithfully=Faithfully yours,
# endregion

# region Z
# endregion
page.previous.page.text=Back to login
page.submit.text=Submit

citizen.appeal.title=Appeal
citizen.appeal.description=Appeal description
citizen.appeal.button=Appeal submission
citizen.appeal.button.description=If the complaint is dissatisfied with the decision of the grievance redress officer, you can file an appeal

anonymous.title=Anonymous grievance
anonymous.title.description=You can submit a complaint by keeping personal information confidential<br><br>
anonymous.description=Submit your grievance hiding your information
anonymous.button=Submit anonymous grievance

cell.grievance.title=Grievance to cell
cell.grievance.description=Submit your grievance to cell
cell.grievance.button=Submit grievance