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  1. Pop in
  2. Google Support
  3. Marion
  4. 12:54 PM
  5. Thanks for contacting Google Cloud Support. My name is Marion, and I’ll be working with you today. I'm reading over your message right now. Was there anything else you'd like to add?
  6. G S
  7. 12:54 PM
  8. I have some scripts on my websites
  9. G S
  10. 12:55 PM
  11. I'd like to be able to have them send as an alias
  12. G S
  13. 12:55 PM
  14. for example, if I create the alias "billing"
  15. G S
  16. 12:55 PM
  17. would I be able to have it send out as billing@nycgeeks.com
  18. G S
  19. 12:55 PM
  20. whereby my username is gabe@nycgeeks.com
  21. Marion
  22. 12:55 PM
  23. I'll be more than glad to assist you with your concern today.
  24. G S
  25. 12:55 PM
  26. and I have an aliases created called billing@nycgeeks.com
  27. Marion
  28. 12:56 PM
  29. I'll take note of that. May I have your complete name?
  30. G S
  31. 12:56 PM
  32. My complete name is as it appears here in this chat
  33. G S
  34. 12:56 PM
  35. G S
  36. Marion
  37. 12:56 PM
  38. Thank you. Can I just call Gabriel by your first name?
  39. G S
  40. 12:57 PM
  41. You can answer my questions
  42. G S
  43. 12:57 PM
  44. and forget about the bullshit extra
  45. G S
  46. 12:57 PM
  47. just stick to the issue at hand
  48. G S
  49. 12:57 PM
  50. we can sit and chat later
  51. Marion
  52. 12:57 PM
  53. Sure Gabriel. I will.
  54. G S
  55. 12:57 PM
  56. over tea or what have you
  57. G S
  58. 12:57 PM
  59. whatever you'd prefer
  60. Marion
  61. 12:57 PM
  62. May I also have your domain name? your email address and the best phone number that you have in case we get disconnected?
  63. G S
  64. 12:57 PM
  65. however I'd prefer we move forward with answering my concern
  66. G S
  67. 12:57 PM
  68. the domain is listed abve
  69. G S
  70. 12:57 PM
  71. I am disconnecting the chat
  72. G S
  73. 12:58 PM
  74. something is suspicious here
  75. G S
  76. 12:58 PM
  77. you are asking for information I've already provided in one form or another
  78. G S
  79. 12:58 PM
  80. you are either under the influence or drugs, sick, or not geniunely with Google support
  81. Marion
  82. 12:59 PM
  83. No dont worry Gabriel.
  84. Marion
  85. 12:59 PM
  86. This is just to make sure everything is verified here
  87. Marion
  88. 12:59 PM
  89. That is the process how we verify the customer.
  90. G S
  91. 12:59 PM
  92. I see
  93. G S
  94. 12:59 PM
  95. Where are you located/
  96. Marion
  97. 1:00 PM
  98. You can rest assured all your information are private and confidential per Google Privacy policy.
  99. Marion
  100. 1:00 PM
  101. We always strive hard to protect our customers
  102. G S
  103. 1:00 PM
  104. I am investigating that as we speak.
  105. G S
  106. 1:01 PM
  107. Marion, what is your full name and call center location?
  108. Marion
  109. 1:01 PM
  110. I understand and respect that. Thank you for trusting Google.
  111. G S
  112. 1:01 PM
  113. Answer my questions.
  114. Marion
  115. 1:01 PM
  116. Sure I will.
  117. G S
  118. 1:01 PM
  119. Marion, what is your full name and call center location?
  120. G S
  121. 1:02 PM
  122. You are procrastinating.
  123. G S
  124. 1:02 PM
  125. You have answering differently twice.
  126. G S
  127. 1:02 PM
  128. Marion, what is your full name and call center location?
  129. Marion
  130. 1:03 PM
  131. My name is Marion, and we currently located in the Philippines.
  132. Marion
  133. 1:03 PM
  134. As per Google policy we are only allowed to say our first name only,
  135. G S
  136. 1:03 PM
  137. What is your representative ID?
  138. G S
  139. 1:05 PM
  140. What is this session ID number?
  141. Marion
  142. 1:05 PM
  143. Per company policy we are not allowed to give those information Gabriel
  144. G S
  145. 1:05 PM
  146. Marion I do not consent to transmitting any further personal information or payment information.
  147. G S
  148. 1:06 PM
  149. All information you require is available in this chat log.
  150. G S
  151. 1:06 PM
  152. Please review it from the beginning.
  153. Marion
  154. 1:07 PM
  155. Sure I will. Yes you can do that. You can make email aliases. And that is easy. I can definitely help you with that.
  156. Marion
  157. 1:08 PM
  158. We can set that up everything in the admin console.
  159. Marion
  160. 1:09 PM
  161. I do apologize I wasn't able to answer your question right away.
  162. G S
  163. 1:09 PM
  164. Yes you were playing games
  165. G S
  166. 1:09 PM
  167. we will have to address that
  168. G S
  169. 1:09 PM
  170. how would you like to apologize?
  171. G S
  172. 1:09 PM
  173. I accept PayPal & BitCoin.
  174. Marion
  175. 1:11 PM
  176. We can only assist our customer's concern regarding G Suite core services.
  177. Marion
  178. 1:12 PM
  179. Going back to your concern regarding how to add email alias we just need to go to your admin console.
  180. G S
  181. 1:12 PM
  182. I may have to send Rodrigo Duterte to check on you
  183. G S
  184. 1:12 PM
  185. Because you are still playing games here, I asked if you were on drugs?
  186. Marion
  187. 1:13 PM
  188. No I am not.
  189. G S
  190. 1:13 PM
  191. Judging by the fact I have not gotten a straight answer out of you... I am guessing you just may be.
  192. G S
  193. 1:13 PM
  194. It would be a shame to have a life lost.
  195. G S
  196. 1:13 PM
  197. Over playing of games.
  198. Marion
  199. 1:14 PM
  200. Let's just focus on your concern Gabriel so we can fix that right away.
  201. G S
  202. 1:15 PM
  203. We will focus on what I tell you to focus on junkie.
  204. G S
  205. 1:15 PM
  206. You have all the tools and resources available to you to focus on my concern.
  207. G S
  208. 1:15 PM
  209. This is your decision to make now.
  210. Marion
  211. 1:16 PM
  212. That's what I've just said we will focus on your concern in adding email alias to your domain.
  213. Marion
  214. 1:17 PM
  215. Are you currently logged in in your admin console now?
  216. G S
  217. 1:17 PM
  218. What you are saying are not coinciding with your actions.
  219. G S
  220. 1:17 PM
  221. Yes
  222. G S
  223. 1:17 PM
  224. I am currently logged in to my admin console!
  225. Marion
  226. 1:17 PM
  227. Great!
  228. Marion
  229. 1:17 PM
  230. Go to domains
  231. G S
  232. 1:18 PM
  233. ok
  234. Marion
  235. 1:19 PM
  236. Under your admin console dashboard go to Users.
  237. G S
  238. 1:20 PM
  239. ok
  240. Marion
  241. 1:21 PM
  242. good. click the name of the user
  243. Marion
  244. 1:21 PM
  245. the name of the super admin
  246. G S
  247. 1:23 PM
  248. ok
  249. Marion
  250. 1:24 PM
  251. Were you able to click it?
  252. G S
  253. 1:24 PM
  254. let me take a quick look see
  255. G S
  256. 1:24 PM
  257. your patience is my pleasure
  258. G S
  259. 1:24 PM
  260. I am glad we are no longer playing any games
  261. G S
  262. 1:25 PM
  263. perhaps there is room for you to be spared
  264. G S
  265. 1:25 PM
  266. while I am doing so
  267. G S
  268. 1:25 PM
  269. you can do me the favor
  270. G S
  271. 1:25 PM
  272. of letting me know
  273. G S
  274. 1:25 PM
  275. what is the DoubleClick Campaign Manager
  276. G S
  277. 1:25 PM
  278. DoubleClick Creative Solutions
  279. Marion
  280. 1:25 PM
  281. Sure I will.
  282. G S
  283. 1:25 PM
  284. Icon for DoubleClick DART Enterprise
  285. DoubleClick DART Enterprise
  286. G S
  287. 1:25 PM
  288. Icon for DoubleClick for Publishers
  289. DoubleClick for Publishers
  290. G S
  291. 1:25 PM
  292. DoubleClick Search
  293. G S
  294. 1:25 PM
  295. FeedBurner
  296. G S
  297. 1:26 PM
  298. and Icon for Fusion Tables (experimental)
  299. Fusion Tables (experimental)
  300. Marion
  301. 1:27 PM
  302. I may only able to assist you with regards to core services of G suite
  303. Marion
  304. 1:27 PM
  305. Let's go back to your admin console
  306. G S
  307. 1:27 PM
  308. You are trying your best, I am certain
  309. Marion
  310. 1:27 PM
  311. Do you see the option for Account?
  312. G S
  313. 1:27 PM
  314. Not like some junkrat alley dog that Rodrigo Duterte would have shot dead
  315. G S
  316. 1:27 PM
  317. Yes
  318. G S
  319. 1:27 PM
  320. I am in the admin console
  321. G S
  322. 1:27 PM
  323. and I see the option for Account
  324. Marion
  325. 1:28 PM
  326. Click on it Gabriel
  327. G S
  328. 1:28 PM
  329. Ok I will give it a clickity doo
  330. Marion
  331. 1:29 PM
  332. Thank you. Once you're done clicking on it yo will see the Aliases under Account.
  333. G S
  334. 1:29 PM
  335. Just so we are clear moving forward, Marion, I will not be sharing with you any billing or payment information or any private information for the purposes of conducting transactions outside of the authority of Google.
  336. G S
  337. 1:30 PM
  338. I will not be giving you my social security number or credit card information.
  339. G S
  340. 1:30 PM
  341. Is that okay with you?
  342. Marion
  343. 1:30 PM
  344. No worries, we will not be asking any sensitive information from you.
  345. Marion
  346. 1:31 PM
  347. That is fine. Since we do not really ask those information here.
  348. G S
  349. 1:31 PM
  350. That is reassuring to learn, it would be a shame to have your support efforts undermined do to this chat being flagged for potentially illegal activity.
  351. G S
  352. 1:31 PM
  353. *due
  354. G S
  355. 1:31 PM
  356. Yes I am under aliases
  357. G S
  358. 1:31 PM
  359. I see the aliases which I have created.
  360. G S
  361. 1:32 PM
  362. Aliases
  363.  
  364. gabe@nycgeeks.com.test-google-a.com (temporary email)
  365. egarak@nycgeeks.com.test-google-a.com (temporary email)
  366. billing@nycgeeks.com.test-google-a.com (temporary email)
  367. mailer@nycgeeks.com.test-google-a.com (temporary email)
  368. egarak@nycgeeks.com - Remove
  369. billing@nycgeeks.com - Remove
  370. mailer@nycgeeks.com - Remove
  371. G S
  372. 1:32 PM
  373. Add an alias
  374. An alias is another address where people can email Gabriel.
  375. Marion
  376. 1:32 PM
  377. That's good. Now in order for your email alias for example billing@nycgeeks.com to redirect to your main email we need to set up other settings on gmail.
  378. Marion
  379. 1:33 PM
  380. That is correct Gabriel
  381. G S
  382. 1:33 PM
  383. Now if I want to configure SMTP
  384. G S
  385. 1:33 PM
  386. What is the hostname
  387. G S
  388. 1:33 PM
  389. and does it support SSL?
  390. Marion
  391. 1:33 PM
  392. Yes SMTP of gmail is SSL since it is fully secured.
  393. Marion
  394. 1:34 PM
  395. but we will not be configuring the SMTP
  396. G S
  397. 1:34 PM
  398. What is the FQDN hostname
  399. G S
  400. 1:34 PM
  401. You do not wish to configure SMTP?
  402. G S
  403. 1:34 PM
  404. It was my initial hope, that is, the whole purpose, of this support inquiry.
  405. G S
  406. 1:34 PM
  407. That is before we played some games
  408. Marion
  409. 1:35 PM
  410. We just need now to Allow per-user outbound gateways in your gmail
  411. G S
  412. 1:35 PM
  413. Ok
  414. Marion
  415. 1:35 PM
  416. kindly go back to your admin console home page
  417. Marion
  418. 1:35 PM
  419. go to Apps
  420. G S
  421. 1:36 PM
  422. certainly
  423. G S
  424. 1:36 PM
  425. I shall kindly do so
  426. Marion
  427. 1:36 PM
  428. Then go to G Suite > click Gmail >
  429. G S
  430. 1:36 PM
  431. most certainly indeed thank you very much!
  432. G S
  433. 1:36 PM
  434. quite a pleasure here
  435. Marion
  436. 1:36 PM
  437. That's great! I'm glad to hear that.
  438. G S
  439. 1:36 PM
  440. Marion, will there be a way to export this chat log?
  441. G S
  442. 1:37 PM
  443. To serve as an example to others on the best method to communicate with your support channel?
  444. Marion
  445. 1:37 PM
  446. Yes you will be receiving this chat log after our chat ends
  447. G S
  448. 1:37 PM
  449. That is most certainly agreeable to learn! I appreciate that.
  450. Marion
  451. 1:37 PM
  452. I will be the one who'll gonna send it to you. ☺️
  453. G S
  454. 1:37 PM
  455. 😃
  456. Marion
  457. 1:38 PM
  458. Were you able now to click the Gmail?
  459. G S
  460. 1:38 PM
  461. I'll go over and have a look see
  462. Marion
  463. 1:38 PM
  464. Sure, go ahead.
  465. G S
  466. 1:38 PM
  467. 51 apps enabled
  468. Review apps (Google apps and other cloud apps) that are enabled for this user.
  469. G S
  470. 1:38 PM
  471. I see that
  472. G S
  473. 1:38 PM
  474. below Account
  475. G S
  476. 1:39 PM
  477. is that correct?
  478. G S
  479. 1:39 PM
  480. in the Admin Console?
  481. Marion
  482. 1:39 PM
  483. Yes. On your admin console you have the icon for Apps.
  484. Marion
  485. 1:40 PM
  486. it looks like a square with different colors and it has a label "APPS" do you see that?
  487. G S
  488. 1:40 PM
  489. On the top right of the window?
  490. G S
  491. 1:41 PM
  492. Next to my round Account icon?
  493. Marion
  494. 1:42 PM
  495. I mean no, you need to go back to the very home page of your Admin Console dashboard.
  496. G S
  497. 1:42 PM
  498. Very well
  499. G S
  500. 1:42 PM
  501. that is not a problem, to do so, that is, should just be a click
  502. Marion
  503. 1:43 PM
  504. That's great. One way to do that faster is by typing in the web address bar admin.google.com
  505. Marion
  506. 1:44 PM
  507. It will route you right away to your admin console dashboard homepage
  508. G S
  509. 1:44 PM
  510. Great yes, that is infact quite a bit faster!
  511. G S
  512. 1:44 PM
  513. That is indeed correct Marion, it has routed me right away to the admin cosnole dashboard homepage
  514. Marion
  515. 1:44 PM
  516. Oh that's perfect
  517. G S
  518. 1:44 PM
  519. It is so perfect
  520. G S
  521. 1:44 PM
  522. I'm enjoying it here
  523. Marion
  524. 1:45 PM
  525. I really glad that you're getting it faster.
  526. G S
  527. 1:45 PM
  528. No rush, I am okay with dying in the chat room
  529. Marion
  530. 1:45 PM
  531. Now do you see the icon that says "Apps"?
  532. G S
  533. 1:45 PM
  534. no
  535. G S
  536. 1:46 PM
  537. Admin console
  538. 41
  539. Settings
  540. More controls
  541. Welcome to your Google Admin console, your Android mobility management is available in Security.
  542. Activities in last 7 days
  543. 0 Active users N/A
  544. 0 Files added N/A
  545. View Reports
  546. Google admin on mobile
  547. [Google Play Store] [Apple App Store]
  548. Get the Admin console app for Android and iOS devices.
  549. Tools
  550. Reseller Tools
  551. Get help from a partner
  552. G Suite Marketplace
  553. G Suite Status Dashboard
  554. The G Suite Referral Program
  555. Transfer tool for unmanaged users
  556. Common tasks
  557. Get more apps and services
  558. Review email quota
  559. Add your logo
  560. Recommended apps
  561. G S
  562. 1:46 PM
  563. I have
  564. G S
  565. 1:46 PM
  566. Users
  567. G S
  568. 1:47 PM
  569. Data mgiration
  570. G S
  571. 1:47 PM
  572. Reports
  573. G S
  574. 1:47 PM
  575. Company profile
  576. G S
  577. 1:47 PM
  578. Billing
  579. G S
  580. 1:47 PM
  581. Security
  582. G S
  583. 1:47 PM
  584. Support
  585. G S
  586. 1:47 PM
  587. Device managemnet
  588. G S
  589. 1:47 PM
  590. and Dashboard
  591. Marion
  592. 1:47 PM
  593. click apps
  594. Marion
  595. 1:47 PM
  596. you're in the right page
  597. G S
  598. 1:47 PM
  599. I do not see soemthing called apps
  600. G S
  601. 1:47 PM
  602. kindly show me a screenshot of this "APPS" of which you speak
  603. Marion
  604. 1:48 PM
  605. it has a label of " manage apps and their settings"
  606. Marion
  607. 1:48 PM
  608. Do you see it now?
  609. G S
  610. 1:48 PM
  611. no
  612. G S
  613. 1:48 PM
  614. I may upload a screenshot
  615. G S
  616. 1:48 PM
  617. of what i see in my browser
  618. G S
  619. 1:48 PM
  620. utilizing IMGUR
  621. G S
  622. 1:49 PM
  623. is that acceptable?
  624. Marion
  625. 1:51 PM
  626. Are you accessing it in admin.google.com ?
  627. G S
  628. 1:51 PM
  629. https://admin.google.com/nycgeeks.com/AdminHome#Home:
  630. G S
  631. 1:51 PM
  632. is what appears in my browsers address bar common dialog box
  633. Marion
  634. 1:51 PM
  635. Are you using an android phone accessing your browser?
  636. G S
  637. 1:52 PM
  638. May I send an excel spreadsheet with some macros to you and your family?
  639. G S
  640. 1:52 PM
  641. No, I am using a Microsoft Windows 10 desktop computer
  642. G S
  643. 1:52 PM
  644. with the Google Chrome web browsing application
  645. G S
  646. 1:52 PM
  647. built off of Chromium
  648. G S
  649. 1:52 PM
  650. Free & Open Source Software
  651. G S
  652. 1:52 PM
  653. God Bless the Earth
  654. G S
  655. 1:53 PM
  656. and Richard M. Stallman
  657. G S
  658. 1:53 PM
  659. Marion
  660. G S
  661. 1:53 PM
  662. I have great news
  663. G S
  664. 1:53 PM
  665. I would like to share some information with you
  666. Marion
  667. 1:54 PM
  668. Sure go ahead.
  669. Marion
  670. 1:54 PM
  671. Can you please click this link Gabriel?
  672. G S
  673. 1:54 PM
  674. at the bottom of the admin dashboard homepage
  675. Marion
  676. 1:55 PM
  677. https://admin.google.com/a/cpanel/google.com/support/nycgeeks.com/AdminHome?hl=en#UnifiedAppsHub:
  678. G S
  679. 1:55 PM
  680. I found some skinny text
  681. G S
  682. 1:55 PM
  683. MORE CONTROLS it is labeled
  684. G S
  685. 1:55 PM
  686. upon clicking MORE CONTROLS
  687. G S
  688. 1:55 PM
  689. revealed to me was a group of 5 new icons
  690. G S
  691. 1:55 PM
  692. one icon, a series of 9 multicolored boxes
  693. G S
  694. 1:55 PM
  695. the first box is a Cerleuan color
  696. Marion
  697. 1:56 PM
  698. that is correct that is that Apps icon
  699. G S
  700. 1:56 PM
  701. the second box is a cyan
  702. G S
  703. 1:56 PM
  704. the third is lime green
  705. G S
  706. 1:56 PM
  707. the 4th is turqoise
  708. G S
  709. 1:56 PM
  710. the 5th is white
  711. G S
  712. 1:56 PM
  713. the 6th is gold
  714. G S
  715. 1:56 PM
  716. the 7th is kiwi
  717. G S
  718. 1:56 PM
  719. the 8th is marigold
  720. G S
  721. 1:56 PM
  722. the 9th is orange
  723. G S
  724. 1:56 PM
  725. it is labeled "Apps"
  726. Marion
  727. 1:56 PM
  728. Please click it
  729. G S
  730. 1:56 PM
  731. the next icon is a group of chumps, probably not much different than you and I
  732. G S
  733. 1:57 PM
  734. called Groups
  735. Marion
  736. 1:57 PM
  737. You're such a genious.
  738. G S
  739. 1:57 PM
  740. ah yes most certainly indeed thank you
  741. Marion
  742. 1:57 PM
  743. Please click the Apps icon
  744. G S
  745. 1:57 PM
  746. yes I've really progressed quickly since I've began this support dialog with you
  747. G S
  748. 1:58 PM
  749. coming from an age where I'd had to plug a centronics cable into my printer and a parallel cable to my mouse
  750. G S
  751. 1:58 PM
  752. and run MOUSE.COM from a command prompt to register the mouse
  753. Marion
  754. 1:58 PM
  755. That's great Gabriel.
  756. G S
  757. 1:58 PM
  758. and we'd dream of 16 color EGA graphics
  759. Marion
  760. 1:58 PM
  761. Do you see the Gmail?
  762. G S
  763. 1:58 PM
  764. while we were stuck with 4 CGA colors
  765. G S
  766. 1:58 PM
  767. yes indeed I do Marion
  768. G S
  769. 1:58 PM
  770. the Gmail is showing
  771. G S
  772. 1:59 PM
  773. under GSuite
  774. G S
  775. 1:59 PM
  776. On for everyone
  777. G S
  778. 1:59 PM
  779. is the Service Status
  780. Marion
  781. 2:00 PM
  782. That is correct. please click Gmail
  783. G S
  784. 2:00 PM
  785. Great
  786. G S
  787. 2:00 PM
  788. I have done so
  789. G S
  790. 2:00 PM
  791. and the bread crumbs read Apps
  792. G Suite
  793. Settings for Gmail
  794. Marion
  795. 2:00 PM
  796. Do you see the Advanced Settings ?
  797. G S
  798. 2:01 PM
  799. the URL I am presented in the address bar text common dialog box in my win32 web browser application window reads: https://admin.google.com/nycgeeks.com/AdminHome?hl=en#AppDetails:service=email
  800. Marion
  801. 2:01 PM
  802. that is at the bottom of the page when you click Gmail
  803. G S
  804. 2:01 PM
  805. yes Advanced Settings apepars at the bottom with two carats succeeding it
  806. Marion
  807. 2:01 PM
  808. That is right. please click on it
  809. G S
  810. 2:01 PM
  811. I have done so
  812. G S
  813. 2:02 PM
  814. it has been clicked
  815. Marion
  816. 2:03 PM
  817. Awesome. Kindly scroll down now and go to End user access
  818. G S
  819. 2:04 PM
  820. Yes I ahve done so
  821. Marion
  822. 2:04 PM
  823. Under "End User Access" do you see the option for ""Allow per-user outbound gateways"" ?
  824. G S
  825. 2:04 PM
  826. Yes
  827. Marion
  828. 2:05 PM
  829. Please make sure that there is a check mark on the box. And then click Save on the lower right part.
  830. G S
  831. 2:05 PM
  832. I have no sone
  833. G S
  834. 2:05 PM
  835. *done so
  836. Marion
  837. 2:07 PM
  838. That's absolutely perfect Gabriel.
  839. Marion
  840. 2:07 PM
  841. Everything now has been set already for your email alias. And I just want to set proper expectation that whatever changes you've made in your admin console it will take 24-48 hours to take full effect.
  842. G S
  843. 2:08 PM
  844. Great
  845. G S
  846. 2:08 PM
  847. Let's grab some lunch
  848. G S
  849. 2:08 PM
  850. I'm having Tide Pods
  851. G S
  852. 2:08 PM
  853. We can now chat about all the private information and I can repeat information I have already submitted to you once again
  854. G S
  855. 2:08 PM
  856. Until the settings propagate
  857. Marion
  858. 2:09 PM
  859. Thank you for that. I appreciate that. Anything else I can assist with you?
  860. G S
  861. 2:09 PM
  862. Would you like to know my full name or domain name?
  863. G S
  864. 2:09 PM
  865. To transmit through the relay, it asks for an SMTP password
  866. Marion
  867. 2:09 PM
  868. That is fine. I'm glad i was able to help you now.
  869. G S
  870. 2:09 PM
  871. is that my Gmail password or something I should generate/
  872. Marion
  873. 2:10 PM
  874. We will not be touching anymore the SMTP relay Gabriel.
  875. Marion
  876. 2:10 PM
  877. You can just leave it as it is.
  878. Marion
  879. 2:11 PM
  880. We are all done for today setting up your email alias.
  881. G S
  882. 2:11 PM
  883. The reason I require this
  884. G S
  885. 2:11 PM
  886. is asking me for an SMTP hostname
  887. G S
  888. 2:11 PM
  889. SMTP password
  890. G S
  891. 2:11 PM
  892. Do I open a new inquiry?
  893. G S
  894. 2:11 PM
  895. Have we reached the ceiling of your technical abilities?
  896. G S
  897. 2:12 PM
  898. That has been the sole purpose of my support ticket today.
  899. G S
  900. 2:12 PM
  901. The e-mail aliases were created already, and the option you mentioned was already checked off months ago.
  902. G S
  903. 2:13 PM
  904. So I can assure you
  905. Marion
  906. 2:13 PM
  907. I understand.
  908. G S
  909. 2:13 PM
  910. Kindly
  911. G S
  912. 2:13 PM
  913. That we have not made any edits as of yet
  914. Marion
  915. 2:13 PM
  916. So do you mean that is still not working?
  917. G S
  918. 2:13 PM
  919. We have only verified edits that have occurred already, in the distant past.
  920. G S
  921. 2:13 PM
  922. Perhaps 2016
  923. G S
  924. 2:13 PM
  925. It is probably working
  926. G S
  927. 2:13 PM
  928. In order to verify ihat it is working
  929. G S
  930. 2:13 PM
  931. I require the SMTP Hostname
  932. G S
  933. 2:14 PM
  934. Username
  935. G S
  936. 2:14 PM
  937. and the SMTP password
  938. G S
  939. 2:14 PM
  940. TLS or SSL
  941. G S
  942. 2:14 PM
  943. Port #
  944. Marion
  945. 2:16 PM
  946. I understand Gabriel.
  947. G S
  948. 2:16 PM
  949. So if you may, Marion, please provide to me, the fully-qualified domain name of the Google G Suite Simple Mail Transfer Protocol server
  950. Marion
  951. 2:16 PM
  952. We are you trying to set up that SMTP?
  953. G S
  954. 2:16 PM
  955. If this is within your capability.
  956. G S
  957. 2:16 PM
  958. So if you may, Marion, please provide to me, the fully-qualified domain name of the Google G Suite Simple Mail Transfer Protocol server
  959. Marion
  960. 2:16 PM
  961. Since you mentioned that it is asking you an SMTP password
  962. Marion
  963. 2:17 PM
  964. That is smtp.gmail.com
  965. G S
  966. 2:17 PM
  967.  
  968. The SMTP design is based on the following model of communication: as
  969. the result of a user mail request, the sender-SMTP establishes a
  970. two-way transmission channel to a receiver-SMTP. The receiver-SMTP
  971. may be either the ultimate destination or an intermediate. SMTP
  972. commands are generated by the sender-SMTP and sent to the
  973. receiver-SMTP. SMTP replies are sent from the receiver-SMTP to the
  974. sender-SMTP in response to the commands.
  975. G S
  976. 2:17 PM
  977. -------------------------------------------------------------
  978.  
  979.  
  980. +----------+ +----------+
  981. +------+ | | | |
  982. | User |<-->| | SMTP | |
  983. +------+ | Sender- |Commands/Replies| Receiver-|
  984. +------+ | SMTP |<-------------->| SMTP | +------+
  985. | File |<-->| | and Mail | |<-->| File |
  986. |System| | | | | |System|
  987. +------+ +----------+ +----------+ +------+
  988. G S
  989. 2:17 PM
  990. I will gladly take you through the model.
  991. G S
  992. 2:17 PM
  993. As it was designed in 1982
  994. Marion
  995. 2:17 PM
  996. is that the error message you're getting?
  997. G S
  998. 2:17 PM
  999. No
  1000. G S
  1001. 2:18 PM
  1002. There is no error message.
  1003. G S
  1004. 2:18 PM
  1005. We are in the process of configuring
  1006. Marion
  1007. 2:18 PM
  1008. Where did you get that message?
  1009. G S
  1010. 2:18 PM
  1011. We require the SMTP parameters
  1012. G S
  1013. 2:18 PM
  1014. Marion, that is indeed from the ietf
  1015. Marion
  1016. 2:18 PM
  1017. What application are trying to set up Gabriel?
  1018. G S
  1019. 2:18 PM
  1020. Internet Engineering Task Force (IETF)
  1021. G S
  1022. 2:19 PM
  1023. The Internet Engineering Task Force (IETF) stores RFCs for many of the protocols with which the internet functions today!
  1024. G S
  1025. 2:19 PM
  1026. RFCs are Request for Comments
  1027. G S
  1028. 2:19 PM
  1029. Requests for comment (RFCs) cover many aspects of computer networking, including protocols, procedures, programs, and concepts, as well as meeting notes, opinions, and sometimes humor.
  1030. G S
  1031. 2:19 PM
  1032. It is similar to the Institute of Electrical and Electronics Engineers
  1033. G S
  1034. 2:20 PM
  1035. better known as IEEE
  1036. G S
  1037. 2:20 PM
  1038. The most popular of which, perhaps for yourself, would be 802.11
  1039. G S
  1040. 2:20 PM
  1041. I am setting up SMTP
  1042. G S
  1043. 2:21 PM
  1044. I'd like to be able to transmit e-mail utilizing the Google G Suite SMTP server
  1045. G S
  1046. 2:21 PM
  1047. as the aliases billing@nycgeeks.com
  1048. G S
  1049. 2:21 PM
  1050. You may review our chat log from the beginning, as that is what I believe I initially asked.
  1051. G S
  1052. 2:22 PM
  1053. If this is interesting to you, you may also choose to research the Open Systems Interconnection model
  1054. G S
  1055. 2:22 PM
  1056. You too may one day become a genius.
  1057. G S
  1058. 2:23 PM
  1059. If Rodrigo Duterte doesn't have you executed in a sewer
  1060. G S
  1061. 2:23 PM
  1062. for behaving like a junkie and playing games earlier.
  1063. Marion
  1064. 2:24 PM
  1065. Both gmail and G Suite uses the same SMTP which is smtp.gmail.com
  1066. G S
  1067. 2:24 PM
  1068. That is great
  1069. G S
  1070. 2:24 PM
  1071. What is the security protocol
  1072. Marion
  1073. 2:24 PM
  1074. SSL is 465
  1075. Marion
  1076. 2:24 PM
  1077. TLS is 587
  1078. G S
  1079. 2:24 PM
  1080. Great
  1081. G S
  1082. 2:24 PM
  1083. Your answers have certainly improved
  1084. G S
  1085. 2:24 PM
  1086. We are moving along a lot faster now
  1087. G S
  1088. 2:25 PM
  1089. It requires authentication
  1090. G S
  1091. 2:25 PM
  1092. How do I authenticate it?
  1093. G S
  1094. 2:25 PM
  1095. WIth my Super Admin username and password?
  1096. G S
  1097. 2:25 PM
  1098. or do I create a password for the SMTP relay?
  1099. G S
  1100. 2:25 PM
  1101. a username and password for the SMTP relay?
  1102. Marion
  1103. 2:26 PM
  1104. Now for authentication of an alias, you need to setup first the email alias as "Send Mail As" in you gmail settings. Since email alias doesnt login credentials they are just using the login credentials of the main gmail account.
  1105. G S
  1106. 2:27 PM
  1107. Marion
  1108. Marion
  1109. 2:27 PM
  1110. Now for authentication of an alias, you need to setup first the email alias as "Send Mail As" in you gmail settings. Since email alias doesn't have login credentials they are just using the login credentials of the main gmail account.
  1111. G S
  1112. 2:27 PM
  1113. If I didn't like you
  1114. G S
  1115. 2:27 PM
  1116. I would take you through taking me to Gmail
  1117. G S
  1118. 2:27 PM
  1119. Clicking the Gear
  1120. G S
  1121. 2:27 PM
  1122. Clicking Settings
  1123. G S
  1124. 2:27 PM
  1125. Clicking Accounts (the 4th Option)
  1126. G S
  1127. 2:27 PM
  1128. and heavens knows, I'd make you wait 20 minutes
  1129. G S
  1130. 2:27 PM
  1131. or more
  1132. G S
  1133. 2:28 PM
  1134. while you bird feed me the data.
  1135. G S
  1136. 2:28 PM
  1137. But since you seem to have changed since we first met, since we first began starting chatting.
  1138. G S
  1139. 2:28 PM
  1140. and you were asking me stupid questions
  1141. G S
  1142. 2:28 PM
  1143. we have grown past the pedantic responses
  1144. G S
  1145. 2:29 PM
  1146. and I do certainly hope that this dialog has helped you
  1147. G S
  1148. 2:29 PM
  1149. in some way
  1150. G S
  1151. 2:31 PM
  1152. I have actually managed to get to Send Mail As
  1153. Marion
  1154. 2:31 PM
  1155. thank you for the feed back, I believe that my support lead is aware of our chat and I was informed that we will be having a meeting about it
  1156. G S
  1157. 2:31 PM
  1158. and I have created billing@nycgeeks.com
  1159. G S
  1160. 2:31 PM
  1161. I don't care what your support lead says about you
  1162. G S
  1163. 2:31 PM
  1164. you are still a champion in my book
  1165. G S
  1166. 2:31 PM
  1167. and if you send me a photo
  1168. G S
  1169. 2:31 PM
  1170. we will print it
  1171. G S
  1172. 2:32 PM
  1173. and hang it at our office
  1174. Marion
  1175. 2:32 PM
  1176. Were you able to set it up in the send email as?
  1177. G S
  1178. 2:32 PM
  1179. in honor of our efforts today
  1180. G S
  1181. 2:32 PM
  1182. yes I have
  1183. G S
  1184. 2:32 PM
  1185. so for SMTP Username and Password, I'll be using my super admin creendtials?
  1186. G S
  1187. 2:32 PM
  1188. the account I created the aliases under?
  1189. Marion
  1190. 2:33 PM
  1191. Yes. that is correct
  1192. Marion
  1193. 2:33 PM
  1194. and for the sending email you'll just be using the Email Alias.
  1195. G S
  1196. 2:34 PM
  1197. sounds good
  1198. G S
  1199. 2:34 PM
  1200. I think it will work
  1201. Marion
  1202. 2:34 PM
  1203. Yes. that is correct you'll be using your super admin creendtials
  1204. G S
  1205. 2:34 PM
  1206. that is fine we will be certain to keep it secure
  1207. Marion
  1208. 2:35 PM
  1209. That's great. Just to set proper expectation, the changes you;ve made may take an hour or so to take full effect.
  1210. G S
  1211. 2:35 PM
  1212. That is fine I am going to bake up some Tide Pods
  1213. G S
  1214. 2:36 PM
  1215. as is tradition here in the USA now
  1216. Marion
  1217. 2:36 PM
  1218. I see the news regarding that one. ☺️
  1219. Marion
  1220. 2:37 PM
  1221. Would there be anything else aside from that concern?
  1222. G S
  1223. 2:37 PM
  1224. Yes, if you could please enjoy your day!
  1225. Marion
  1226. 2:37 PM
  1227. Again my name is Marion. And you have a great day ahead. Bye.
  1228. G S
  1229. 2:37 PM
  1230. Read the IETF & IEEE, learn the OSI model
  1231. G S
  1232. 2:38 PM
  1233. support GNU & the FSF
  1234. G S
  1235. 2:38 PM
  1236. you'll be on a yacht vacationing in no time, trust me!
  1237. Marion
  1238. 2:38 PM
  1239. Sure I will . Thank you for calling G suite. Have a great day
  1240. G S
  1241. 2:38 PM
  1242. Thanks Bye.
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