Conversation with Duelbits
Started on October 29, 2026 at 03:18 PM UTC time UTC (GMT+0000)

--- October 29, 2026 ---

03:18 PM | ggbear371: Withdraws

03:18 PM | Ace: Hello ggbear371!
	 Which type of withdrawal are you looking for?

03:18 PM | ggbear371: Tether

03:18 PM | Ace: Okay, so you're having an issue with crypto withdraws.
	 What's your specific issue with the withdraw?

03:18 PM | ggbear371: I withdrew over 12 hours ago and still haven't received it

03:18 PM | Ace: Please head over to the transactions page by following the link below and click the option that you are seeing below "Transaction" text.

03:19 PM | ggbear371: Processing...

03:19 PM | Ace: Some withdraws require manual approval. An agent will be with you shortly.

03:19 PM | Ace: In the meantime, these articles might help:

03:19 PM | Ace: [Article: "Duelbits promotions and bonuses"]
	 [Article: "How to find your transaction hash."]
	 [Article: "How to clear cache and cookies?"]
	More in the Help Center (http://help.duelbits.com?conversation_id=215476610913803&utm_content=suggestions-fallback&utm_source=operator)

03:19 PM | ggbear371: Hi there, it looks like even my small $60 withdrawal is being delayed. Can you please see how long this will take?

03:20 PM | Max from Duelbits: Hi, I'm Max from the Duelbits Customer Support Team!

03:20 PM | Max from Duelbits: Please wait a moment while I check it for you.

03:22 PM | Max from Duelbits: Thanks for waiting, upon checking, it appears that your redemption is still under review.

03:22 PM | Max from Duelbits: For now you just need to wait a little.

03:22 PM | ggbear371: How long further it will take?

03:23 PM | Max from Duelbits: Unfortunately I'm unable to estimate, you can check again within the next 24 hours if you don't see it reflected.

03:24 PM | Max from Duelbits: At the moment, is there anything else that I can do for you?

03:28 PM | Max from Duelbits: As we haven’t heard back from you, we’ll be closing this chat for now. If you still need assistance, please don’t hesitate to reach out to us again, we’ll be happy to help.

03:28 PM | Ace: Help Max understand how they’re doing:

03:28 PM | Ace: Rate your conversation

06:51 PM | ggbear371: Hey there, it’s almost 24 hours with no updates. What’s happening?

07:00 PM | Max from Duelbits: Hi, I'm Max from the Duelbits Customer Support Team!

07:01 PM | Max from Duelbits: I'm sorry for the inconvenience, ggbear371, let me check the status of your withdrawal again.

07:12 PM | Max from Duelbits: From what I have checked, your redemption is still being reviewed.

07:17 PM | Max from Duelbits: You should see an update soon, for now we kindly ask for your patience and understanding.

09:54 PM | ggbear371: Any updates as of yet?

09:55 PM | Diana from Duelbits: Unfortunately, no updates yet.

--- October 30, 2026 ---

03:45 AM | ggbear371: Hey, this is going on for so long, 26 hours since I first withdrawn. Why does it take so long?

03:47 AM | Jerry from Duelbits: Thanks for reaching out!

	​

03:47 AM | Jerry from Duelbits: I checked your withdrawal, it’s under review right now. Pretty standard step, nothing needed from you.
	​
	 Usually clears within 24–72 hours, depending on volume. Once it’s done, it’ll go straight through.

06:05 AM | ggbear371: This is the longest I’ve ever seen. Isn’t usually almost instant?

06:07 AM | Jerry from Duelbits: I am truly sorry for the delay and frustration this has caused you.
	​
	 Your rounds were under an external review handled entirely by the game provider itself. Because these investigations are conducted strictly on their side, we have no authority or influence over their review process, so our hands were tied while waiting for their outcome.

	Thanks for understanding.

10:54 AM | ggbear371: Hey, any updates?

10:55 AM | ggbear371: I want to redeposit to play but this is making it hard

10:55 AM | ggbear371: 🥲

10:55 AM | Kelz from Duelbits: Hello. Appreciate you reaching out to Duelbits Support. I’m Kelz.

10:58 AM | ggbear371: Can you have a look at 3 of my withdrawals? They have been stuck for a long time

10:58 AM | ggbear371: Some were from just one game of Duelbits original, and it’s now stuck for withdrawal since morning

11:00 AM | Kelz from Duelbits: Thank you for your patience, we really appreciate it. Your withdrawal is still under review, but I'll keep this ticket open and update you as soon as the team gives the go-ahead to process it. Sorry you've had to wait so long, and thanks again for bearing with us.

11:00 AM | ggbear371: Can this be escalated? I’ve played so much with Duelbits and you can even see my turnover within a few days.

11:01 AM | ggbear371: I’ve never had a withdrawal take this long, more than 24 hours at this stage

11:06 AM | Kelz from Duelbits: This has already been escalated to the relevant team, ggbear371. Unfortunately, I haven't received any feedback from them yet, but I'll let you know as soon as I have an update. Thanks for your patience!

11:31 AM | ggbear371: Previously Joe Duelbits was able to assist with the withdrawal, can he have a look at it once again?

11:35 AM | ggbear371: Evolution Gaming also said that they have created a support case to review it, it shouldn’t take this long right?

11:38 AM | Kelz from Duelbits: I have checked again for you with the relevant team. Once they give me feedback, I will let you know. I do appreciate your patience and apologize for the inconvenience and delay.

11:40 AM | ggbear371: Is there an estimated ETA atleast?

11:41 AM | Kelz from Duelbits: Normally, these kinds of escalations take about 24 hours or less.

11:41 AM | ggbear371: But I’ve already waited 36 hours for my withdrawal

11:48 AM | Kelz from Duelbits: You submitted your withdrawal request at 00:00 UTC, so it's been about 12 hours. Please bear with us while we wait for an update from the team. I'll make sure to let you know as soon as I hear back.

	Thanks for your patience!

08:22 PM | ggbear371: Hey there, are there any updates at this stage? It’s been almost 48 hours 😅

08:22 PM | Lily from Duelbits: Hey! I'm Lily from Support

08:23 PM | Lily from Duelbits: Let me check for the latest update about this...

08:29 PM | ggbear371: Thank you 🙏

08:30 PM | Lily from Duelbits: At this moment, the withdrawal is still under review!
	​
	It could happen that there are occasions in which more time is needed to finish reviewing the withdrawal!
	​
	Probably in the next 48 to 72 hours, we could have an update! But we will let you know for sure!

08:30 PM | Lily from Duelbits: Can I assist with anything else?

08:31 PM | ggbear371: Is there any particular notes left by the team? Any reason why it’s taking longer than usual?

08:31 PM | Lily from Duelbits: As of now, we're not having any specific notes. If there are any, we will comment you for sure! 😊

08:31 PM | Lily from Duelbits: Anything else as of now?

08:34 PM | Lily from Duelbits: No feedback at the moment!
	​
	 As mentioned, we will get back to you. Will close this chat for now!

	 Thanks for reaching out! Have a great day ahead!!

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Exported from Duelbits on October 31, 2026 at 09:24 PM UTC time UTC (GMT+0000)