CF Query

Okay. Let me connect you to one of our advisors
Community Fibre11:06
Thanks for getting in touch.
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Thobile has joined the chat
Thobile11:06
Hi Daniel, thank you so much for contacting the community Fibre Technical team, you are through to Thobile. Please allow me a few minutes to verify your account.
Thobile11:10
Thank you for your patience, Daniel. I have gained access to your account.
CustomerSent at11:10
Hi there!

Been trying to get connected on Live chat for a while. Would I be able to speak with the Networking Team please?

I was advised over the phone that they could help me with the IPV4 Port Forwarding Issues I've had (due to CGNat not being enabled for lower packages like the 150MBit/S one I'm on).

So I'm trying to set up Port Forwarding for my old game servers (Jedi Academy and XEvil), and it didn't seem to be working over IPV4 as configured in the attached screenshot.

I took to the web and saw this recent discussion on Reddit about new customers being put on CGNAT. I don't have issues if IPV6 needs to be disabled for Port Forwarding to work on IPV4 with CGNAT disabled if that's how it has to be (though other commenters here seem to say that's not how it works and both should be usable, but again I don't mind if IPV6 isn't available for us).

https://forums.thinkbroadband.com/otherisp/4748509-community-fibre-ipv4-port-forwarding-and-ipv6.html

Any advice? Cheers!
CustomerSent at11:10
Port Forwarding.png
Thobile11:11
Please kindly clarify how would you like me to assist.
CustomerSent at11:13
If you're able to either put me through to the networking team, or if you can assist yourself then look into the CGNAT issue on our current package to see what's blocking normal IPV4 Port Forwarding that would be great thanks
CustomerSent at11:13
All the details are above :)
Thobile11:14
Thank you for your patience, Daniel. I would have to escalate for you.
Thobile11:14
I am unable to open the image you sent.
Thobile11:15
No worries opened.
Thobile11:16
Kindly send me a screenshot of your IP address.
Thobile11:16
https://whatismyipaddress.com/
Thobile11:17
Using the above website.
CustomerSent at11:18
Screenshot 2024-04-10 111740.png
Thobile11:18
Thank you.
Thobile11:20
Kindly bear with me on the chat whilst I escalate to support to assist.
CustomerSent at11:21
No worries. In addition I'd also like to keep my main PC (Mars21) with an IP on 192.168.1.100 because I see today it changed to 192.168.1.160

Is there a simple section on the router portal I can go to set this? I couldn't find it on the Devices list (unable to set a static IP for it). This will help with Port Forwarding if it stays the same, and I had that setup on the Plusnet Router too :)
CustomerSent at11:24
I can test that later just via the Windows settings but I want to make sure the Router doesn't somehow override it
Thobile11:25
No worries .. I have escalated..just bear with me please.
CustomerSent at11:25
Perfect, thank you!
Thobile11:26
You welcome.
Thobile11:35
My apologies for the long wait .. still wait for support to respond.
CustomerSent at11:37
No problem, I'm staying on chat here
Thobile11:37
Thank you.
Thobile11:48
Thank you for your patience, Daniel ... you should be on 3 gig or at least 1 gig package.
Thobile11:49
Feedback from support.
CustomerSent at11:52
Yeah that's what they said on the forum post also, but there's no way to sort it for the lower packages?
CustomerSent at11:52
See discussion on https://forums.thinkbroadband.com/otherisp/4753712-community-fibre-ipv4-port-forwarding-and-ipv6.html?fpart=2#Post4753712
CustomerSent at11:54
Because paying for the higher package just to get port forwarding seems a bit silly as it should be a basic feature that works, it's just with the mixture of IPV6 that issues arise with CGNAT it seems
Thobile11:54
Discussion link sent to support.
CustomerSent at11:55
Thanks :) Hoping something can be done for the lower package, because we don't necessarily need higher than 150 for our needs so might not choose to upgrade for a while
CustomerSent at11:56
But I still would love to run my old game servers and have other ports working through to my machine
Thobile11:57
Noted .. please bear with me.
Thobile12:02
Thank you for your patience, Daniel ... the support team requests the package to be from 1 gig for port forwarding.
CustomerSent at12:04
But why can't it be done for the lower packages?
CustomerSent at12:06
On the forum link, looks like this Paul user was able to have it sorted but only because he requested the terms specifically before signing up (I was unaware it was an issue when signing up)
CustomerSent at12:06
Screenshot 2024-04-10 120609.png
Thobile12:08
Sent to support please bear with me.
Thobile12:16
Still waiting for feedback ... can you please log your query via contact us on the website and they will be able to respond to you directly via email.
CustomerSent at12:17
Will do, I think I did before also but had no response so went onto Live Chat. Will try again
Thobile12:19
Thank you for understanding ..my apologies that you didn't get a reply, please try again.
Thobile12:19
Still no reply on my end from support.
Thobile12:24
Hey, I haven't heard back from you in a while. Just wanted to check if you're still there?
CustomerSent at12:25
Yep still here, keeping the tab open :)
Thobile12:28
Kindly please log your query via contact on the website as requested by the support team.
Thobile12:28
Is there anything else I can help you with?
CustomerSent at12:29
Ok I will do that and wait for a response, that's all though. Thank you
Thobile12:29
You welcome.
Thobile12:29
Thank you for chatting with us and for choosing Community fibre.
Thobile12:30
Ending the chat now, Daniel .. have a great day!
Thobile has left the chat
CustomerSent at12:31
Thanks you too
Community Fibre12:31
Thanks for contacting Community Fibre. If you need any further help, please don’t hesitate to get in touch.