Hello,

Thank you for your contacting Habbo.

As the safety of your account and personal information is our priority, you will need to send us the following information in order to verify that this is your/your child's account. If it is correct we will then provide you with the requested information.

Your Habbo name
The date of birth entered when the Habbo account was registered
Past email addresses registered on your Habbo account (***please note we need the first ever email and the latest one you entered, we will not reset without these***)
Your ISP (Internet Service Provider). This is the company you pay for your Internet access
If you have bought credits (yes/no)
If you have, when and for how many?
How did you buy Habbo Credits? (SMS, Credit or Debit card etc.)
If you bought be home phone or SMS please supply your phone number
If you purchased by prepaid card or Credit/Debit card please supply the email used for that purchase
The names of any other Habbo accounts you may have on your latest email AND your original email on them
Any other information you think is important in this matter

***Please note, if you have bought credits and do not supply the information, we cannot provide needed information***