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ORC CHAT PEON7:29:44
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ORC CHAT PEON7:29:52
You have been connected with Vepolis.
ORC CHAT PEON7:29:52
** Please only submit credit card information in a provided Secure Form. **
YOU 23:29:50
Hello friend.
VEPOLIS 7:30:02
Hey there! This is Game Master Vepolis at your service! May I please have your first and last name along with the email for the Battle.net account?
VEPOLIS 7:30:03
/wave
VEPOLIS 7:30:05
hey!
YOU 23:30:10
Ahahahah. I have no clue what the email is anymore. GMail or Ymail sweep destroyed it. I think it was uhh
YOU 23:30:15
Punjabiwarrior@gmail.com or yahoo.com
YOU 23:30:17
something stupid like that
YOU 23:30:29
pizza is amazing by theway. never change.
VEPOLIS 7:31:08
Lol thank you thank you :P
YOU 23:31:06
except pizza hut.
YOU 23:31:09
pizza hut is disgusting.
VEPOLIS 7:31:49
Lol too greasy right? Thats what I think about it
YOU 23:31:51
They don't even stretch their dough.
YOU 23:31:58
Well, they do at a factory. then they freeze it.
VEPOLIS 7:32:08
So I have a different email on here but I can still help, whats going on?
YOU 23:32:22
Well, I was told by a GM about a year ago to make another ticket if I still had the problem. At the time he said there was nothing he could do about it, but said that if it was inactive for another year to try again
YOU 23:32:27
I know the old secret answer was Subway
YOU 23:32:37
but in 2009 b.net came out so all old questions were rid of :(
VEPOLIS 7:33:26
Oh are you trying to access an older account?
YOU 23:33:22
Yeah, way older.
YOU 23:33:27
Inactive since 2008 if I recall.
YOU 23:33:51
he said the old question was on record but unusable. I figure since I followed his instrutions, it's probably slightly more ebelievable now.
VEPOLIS 7:34:04
Ah ok, let me try to find this account. Do you remember the name of the WoW license?
YOU 23:34:07
Uh...It was probably WoW1 or CHRISWILLIAMS ;p
YOU 23:34:08
:p*
YOU 23:34:36
maybe the account login name was Punjabiwarrior. I can't even remember. Been so long since we had to enter usernames to get in.
YOU 23:35:47
but I think that was the email, not login.
VEPOLIS 7:36:33
Alrighty. Do you remember any of the older characters name and realm on the WoW license?
YOU 23:36:34
Zaklek on Blackrock is pretty much all I remember.
YOU 23:36:43
I greatly miss the "BLACKROCK IS FULL GTFO," trade spam. :,)
YOU 23:37:00
troll warrior, I believe level 80.
YOU 23:37:49
Had a level 80 warlock too, as well as a mage
YOU 23:37:52
troll mage, human warlock I think
VEPOLIS 7:38:11
Ok let me check this out. And may I also have your first and last name?
YOU 23:38:01
human lock was around 4k gs last I remember. Zaklek was awfully geared.
YOU 23:38:15
Christopher Williams
YOU 23:38:41
last I played that warlock I got a staff off of Saurfang in ICC. maybe that'll help prove my point. :p
VEPOLIS 7:39:14
HA! FOUND IT :D
YOU 23:39:11
Woop woop! Well played.
YOU 23:39:56
Hm..Does this chat app tell you where I live? :^)
YOU 23:40:08
Or just an IP?
VEPOLIS 7:42:01
It just IP but not too sure about how much deeper it goes. So I would be able to help get this account back but for security purposes we would need an ID to be attached to the ticket. All you have to do is take a picture or scanned image of your ID (drivers license, military ID, or passport). Once you have the file on the computer then I can open up a portal through this chat and you can submit the picture to us there :)
YOU 23:42:36
That's really not possible, actually. That's the problem I had last time. I'll be quite honest with you, friendo. I'm not actually Christopher Williams, I just formally said that since I figured it'd help. Christopher Williams used to be a friend of mine, but we lost contact after I moved out of the country.
YOU 23:42:54
I think I've proven that I used to have access to this account though.
YOU 23:43:04
Warlock, staff from Saurfang on last login. From South Carolina.
YOU 23:43:09
Zaklek. Mage with 5.5k gs
YOU 23:43:13
and chopper if I recall
YOU 23:43:38
It's also been a year, that should be more proof of my point. No logins since then, seeing as I'm the unofficial owner of the account.
YOU 23:43:55
old question was Subway. First place worked.
YOU 23:44:37
I can only assume tehre's been no login anyway, since the email was deleted. Try to send an email to it.
YOU 23:44:43
Won't work. been deleted by Google/Yahoo. Can't remember whih.
VEPOLIS 7:45:44
Ah ok. Let me see what we can do in this case. The name will make things a bit difficult but let me try to get things fixed
VEPOLIS 7:45:46
One sec :)
YOU 23:45:54
Thanks much, friendo. I know it looks strange and if your job depends on it, I certainly understand.
YOU 23:50:13
So, whilst you work your magic. How's life?
VEPOLIS 7:51:22
Darn, so I tried to get the exception here to get the account name updated and we unable to do so. In this case, since the account is also in someone elses name we are unable to grant access to you back to the account or reveal much other information in regards to it
VEPOLIS 7:51:34
My life is going pretty good, cant complain!
YOU 23:51:30
Honestly, I've provided more than enough data to prove that it's me.
YOU 23:51:38
I know it's hard to make exceptions, but this is irrefutable at this point.
YOU 23:51:57
It's also been what, 6 years?
VEPOLIS 7:53:55
I understand but the account is still registered under the name Chris Williams and so he is the owner of the account. To do anything with the account we would have to be contacted by him and have him provided valid information for the account.
YOU 23:54:13
It's very clear that I'm not doing anything that would make me a refuteable equivilant.
YOU 23:54:23
Would it be possible to speak to a supervisor about this, please?
YOU 23:54:26
Me personally, that is.
YOU 23:55:02
I'm not trying to one up you, or get you into trouble. And I'd certainly give you the thumbs up for being so friendly and well written. but this is a tad ridiculous and I believe administrative rights are required to set this straight.
VEPOLIS 7:57:26
Oh no worries I completely getcha. We can set up a supervisor chat but it will not change the out come of the situation. When I tried getting the exception I had also brought this to my supervisor and was denied the request. You can provide feedback to them though but they cannot update the account name or grant access to the Battle.net account
YOU 23:58:01
The world was built on perseverance.
YOU 23:58:25
I'd like to go ahead and try anyway, friend.
VEPOLIS 8:02:17
Okie dokie, so if you could email cssupervisor@blizzard.com and have Attention Ehren in the header. My supervisor will be able to get back to you
YOU 0:02:20
It really should be done via livechat.
YOU 0:02:25
Handling it via email is very inefficient in this scenario
YOU 0:02:31
Look how long it took you and I to get this far.
VEPOLIS 8:03:40
That is the only way we would be able to escalate this to a supervisor
YOU 0:03:57
I have to express my doubt on the matter, seeing as (At least a long while ago) in-game in World of Warcraft, GMs are able to escalate to supervisors.
YOU 0:04:40
Just think of it like this, if you get your supervisor to take care of the matter, there's 2 outcomes for you. You get to take a break or handle a less ridiculous customer than I. :D
VEPOLIS 8:06:30
Understand but things have definitely changed overtime things and this is how we would have to escalate this issue. You can use the cssupervisor@blizzard.com email and add Attention Ehren to the header.
YOU 0:07:06
I see.
YOU 0:07:25
So as a customer support group, there's literally no way to contact a higher up at a moment's notice?
VEPOLIS 8:08:58
Maybe in a different scenario, or in a different time of year where we are not as busy with launches, new contacts, and BlizzCon stuff, but at this time yea, thats the only and fastest way to get to a higher up
YOU 0:09:11
I can't see much going on at Blizzard that requires the direct attention of all supervisors and gamemasters.
YOU 0:09:26
Legion Alpha came out yesterday and I can only assume isn't being actively worked on by support agents. :p
VEPOLIS 8:10:26
No I assure you we are having a lot of contacts
YOU 0:10:22
I'll be quite honest with you, I'm not even confident Christopher is alive. I went on Facebook and couldn't find him, and last he spoke he wanted to join the armed services.
YOU 0:10:40
I hate to sound so stone cold, but the truth is the truth. I'd hate to see this go to waste as well.
YOU 0:10:53
last we spoke* rather.
VEPOLIS 8:11:54
I understand but either way we would still not be able to grant the account to another user since it is not registered to their name.
YOU 0:12:03
Kind of an arbitrary rule for a 6 years-dead account, friend.
VEPOLIS 8:12:53
Well I have to get going my friend! As mentioned before if you would like to use to the escalation route then please use the
cssupervisors@blizzard.com email
VEPOLIS 8:12:57
Take care!
ORC CHAT PEON8:12:58
The representative has closed this chat session.