OPTION A
1. customer created; status = New
2. customer status changed to [manual]; status = [manual]
3. customer has quote; status = Recent Quote
4. quote expires; status = [manual]

OPTION B
1. customer created; status = New
2. customer status changed to [manual]; status = [manual]
3. customer has quote; status = Recent Quote
4. quote expires; status = No Recent Quote