Welcome to Template-Help Support Chat. Please wait for an Operator to respond...
You will now be talking to Erick.
[19:29:08] <Erick> Hello. You have successfully connected to your Pre-Sales Operator. My name is Erick, how can I help you today?
[19:30:02] <Jordy Niels> hi man i just bought my template but when i'm trying to implement it on my website it doesn't work
[19:30:20] <Erick> may I have your order id please?
[19:30:25] <Jordy Niels> of course
[19:30:29] <Jordy Niels> one moment
[19:31:09] <Jordy Niels> CDAlwvuBW75fBDc6KUZx
[19:32:18] <Erick> Please hold on for a minute while I'm transferring you to Technical Support. Thank you!
Welcome to Template-Help Support Chat...
You will be talking to Roger now...
[19:32:42] <Roger> Hello. You have successfully connected to the Technical Support operator. My name is Roger, please wait one moment while I review the information you have provided. Thank you.
[19:33:08] <Jordy Niels> hi Roger, i just bought my template but when i'm trying to implement it on my website it doesn't work
[19:34:03] <Roger> One moment, please
[19:35:53] <Roger> How are you implementing it on your domain?
[19:36:24] <Jordy Niels> https://www.siteground.com/img/knox/tutorials/uploaded_images/images/wordpress/thms8.jpg
[19:36:49] <Jordy Niels> using this method
[19:36:56] <Roger> are you trying to install it on wordpress?
[19:37:05] <Jordy Niels> yes
[19:37:44] <Roger> http://www.templatemonster.com/landing-page-template/58518.html
[19:37:48] <Roger> IS IT THIS TEMPLATE?
[19:37:52] <Roger> Sorry for caps?
[19:38:16] <Jordy Niels> no problem, yes it is
[19:39:37] <Roger> Well, it is not wordpress based website, it is an html one, so you do not need to install it, all you have to do is upload the content of the site folder under your main domain name and you will see your landing page
[19:41:05] <Jordy Niels> if i give you my password could you please do it for me?
[19:41:17] <Jordy Niels> oups
[19:41:19] <Jordy Niels> sorry
[19:41:22] <Jordy Niels> or the copy paste
[19:41:27] <Jordy Niels> for*
[19:42:02] <Roger> Well, you mean ftp password?
[19:42:07] <Jordy Niels> yea
[19:42:10] <Jordy Niels> exactly
[19:42:18] <Roger> Okay
[19:42:27] <Jordy Niels> thank you, wait a moment
[19:42:52] <Roger> Thank you.
[19:45:39] <Jordy Niels>
FTP details
Host Name: ftp.bigbangpokemon.fr
User Name: u178675288
Password: ouikachu
Hosting Control Panel
Site URL: bigbangpokemon.fr
Username: using facebook
Password: using facebook
[19:45:47] <Roger> Thank you.
[19:45:59] <Jordy Niels> you're welcome
[19:46:09] <Roger> Let me see it
[19:51:24] <Roger> If you could please type any message in the chat window to avoid disconnection. Thank you!
[19:51:36] <Jordy Niels> ok
[19:51:38] <Jordy Niels> :)
[19:54:20] <Jordy Niels> ;
[19:54:47] <Roger> Okay, please, check your domain
[19:55:32] <Jordy Niels> Thank you so much !! and if i want to modify where can i find the pannel?
[19:55:54] <Roger> Well, unfortunately, this is a landing page
[19:56:02] <Roger> It requires to edit index.html file
[19:56:34] <Jordy Niels> they told me that this template provided a panel
[19:57:17] <Roger> Could you, please, tell me exactly who told you that?
[19:58:34] <Jordy Niels> first you can read it in the description

http://www.templatemonster.com/landing-page-template/58518.html "PAGE BUILDER INCLUDED" and it was yesterday i think it was hum..i don't remember the name
[19:59:39] <Roger> One moment
[20:02:31] <Jordy Niels> ok :)
[20:02:42] <Roger> Please, provide me with the website url
[20:02:57] <Jordy Niels> http://bigbangpokemon.fr/
[20:03:01] <Roger> Thank you.
[20:06:23] <Jordy Niels> .
[20:08:42] <Roger> http://bigbangpokemon.fr/admin/
[20:10:19] <Jordy Niels> thank you for your quality help, i'm french and i don't speak well in english but it was perfect!
[20:10:43] <Roger> Well, still let me create a ticket for you, since I am not sure as for the proper work of it
[20:10:53] <Roger> We will get it work for you correctly
[20:11:03] <Roger> And reply by email within 24 hours
[20:11:56] <Jordy Niels> ok so, i will have an email
[20:12:03] <Jordy Niels> can i use the pannel ?
[20:12:07] <Jordy Niels> or have i to wait
[20:12:08] <Jordy Niels> ?
[20:12:38] <Roger> Well, just wait for a few hours and we will contact you via email as for the readiness
[20:13:14] <Jordy Niels> ok, thank you i gtg sleep, i'm waiting for your mail and another thank you for the help
[20:13:20] <Roger> You are welcome.