Initial Question: Hello, I would like to remove special offers from my Kindle Paperwhite 3, registered as Liam's Kindle, serial number [REDACTED]. How do I do this?
05:05 PM PDT Lanred(Amazon): Hello, my name is Lanred.
How are you today Liam
05:05 PM PDT Liam: I am doing well, yourself?
05:05 PM PDT Lanred: I'm fine Liam. Thanks for asking.
05:06 PM PDT Lanred: I understand that you want to remove special offers on your device. No worries, I'd be happy to assist you with this.
05:06 PM PDT Liam: Thank you.
05:07 PM PDT Lanred: You're welcome.
By the way, in what country you are physically located?
05:07 PM PDT Liam: United States of America
05:07 PM PDT Lanred: Thanks for confirming.
May I place you on hold for a minute or two while I check this for you​?​

05:07 PM PDT Liam: Yes.
05:07 PM PDT Lanred: Thank you.
05:10 PM PDT Lanred: Thanks for waiting.
05:11 PM PDT Lanred: Upon checking on my resources, I've confirmed that devices that were sold with special offers/ads have lower price than those devices without ads. In this case, if you wish to unsubscribe from this service, there will be a removal fee of $20 which is a price difference upon purchasing device without ads/special offer​ excluding tax for each device. Are you aware of that?
05:11 PM PDT Liam: Yes
05:12 PM PDT Lanred: Would you like to removed the special offers on your device for $20 Liam?
05:12 PM PDT Liam: Not at this moment, thank you, but is there a link I can use to do so myself in the future, should I choose to do so, without contacting support?
05:12 PM PDT Lanred: Let me discuss this with my lead to see if we can do something about this. Please give me a few moments.


05:13 PM PDT Liam: Of course.
05:14 PM PDT Lanred: Thanks for waiting.
I discussed this with my lead and as one time exception, I've successfully removed the special offers of your kindle at no charge. How's that sound?


05:15 PM PDT Liam: That sounds incredible, I just watched my kindle update itself. Thank you very much Lanred!
Please let your Lead know how well of a job you did, or let me tell them so myself.
05:15 PM PDT Lanred: You're very welcome Liam.
Thank you so much.
I want to make sure we're all set before I let you go. Would there be anything else that I may assist you aside from this?

05:16 PM PDT Liam: No, Lanred. Is there anything you require of me?
05:16 PM PDT Lanred: Nothing more Liam. It was a pleasure assisting you today! You can now ​click the *END CHAT* button on the top right corner of this window.​ Have a wonderful day/evening!

05:16 PM PDT Liam: Same to you, Lanred. Have a wonderful rest of your day.
05:17 PM PDT Lanred: Thank you so much. Please do me a favor. Please click the *END CHAT* button on the top right corner of this window to properly close the chat. Thank you again!