Ravi Kiran(1:17:20 PM):
Agent name : Ravi kiran
Chat ID: 746010205663377249
email : kimberly.mcfarland@park.edu
Refund : 45
Issue : Billing issue, helped with the information that account was canceled after the free trial and thats the reason cx got charged, hence process the refund of 45.
Praveen Reddy(1:18:01 PM): Agent name: Praveen reddy
Email Id: amcever@entouch.net
chat ID: 744602831532856400
issue: cx reg twice charged..two accounts with same Email..cx want refund..processed 43.30..cx want to cancel other account as well...canceled.
refund: $43.30
Durga Perabhattula(1:21:33 PM):
DURGA P
ATTUD: dp399e
Chat ID: 724336633613721080
Email ID: jessica.nathan@live.com
Reason: Cx reg says that he did not receive the device...educ that cx is nomt opted for device offer...he opted for 7 days free trial accounnt..ed about it and refuned with $29.99 and educ to get a new streaming device....IR..
Refund : $29.99
Durga Perabhattula(1:25:23 PM): durga P
Chat ID: 745165781955020858
Email ID: gbd@att.net
Reason: Cx reg billing issues...cx says that he is over charged. and says that he have unlimited disocunt..so educ that the discount is not applied on the account...so added the disocunt and helepd with it..and also refunded with $25.00 since cx asked for refund for the differnce amount...
Ravi Kiran(1:39:37 PM):
Agent name : Ravi kiran
email : thehissy@gmail.com
Cx name: Chelsa
Refund amount : $40
Issue : cancel and refund, Billing issue, helped with the information that account wasn't canceled within the billing date and that's the reason the account was charged. previous agent didnt explain this information, hence processed the refund of 40


Saitarun Nagula(1:49:30 PM):


Email:cfoy810@gmail.com
Chat ID:745165780617035016
Concern:refund $55 already processed
Rohi Teja(2:53:23 PM): RT(12:44:33 PM):
CHATID::745728731725712040
NAME::Mary Parker
CPID/EMAIL::181220168451555 and 180517181801579
ISSUE:: Cust has two accounts active/previous agent didn't canceled the account/so canceled one account (180517181801579)/refunded $45.26 for the canceled account ( 180517181801579) and applied $30.00 credit from Sumanth
Mukesh Nidigonda(2:55:48 PM): Agent name: Sumanth Malligari
MN(11:05:10 AM): Chat ID:724055157758028976
Email Id:danyeager@hotmail.com
Credit: $30.00
Kakumanu Susmitha(3:39:07 PM): Chat ID : 723773684111695738
Name : JC Cordero
CP ID : 171225243315204
Issue :Cx reg billing..cx wants the refund of $54.00 since cx came in last month to add the new card..but cx got charged from the old card which cx do not want and req for refund..hence processed the refund of $54.00 and educ about it.
Refund : $40.00
Kakumanu Susmitha(3:40:03 PM): Chat ID : 724618107894206293
Name : William Ware
CP ID : 190120188948716
Issue :login and refund $40 cx haven't used the services at all.
Refund : $20.00
Mukesh Nidigonda(3:40:28 PM): Agent name: mukesh. nidigonda
MN(11:05:10 AM): Chat ID:724899584141018565
Email Id:rob.tiefenthaler@gmail.com
Refund: $30.00
3:43:09 PM - Kakumanu Susmitha has left the meeting
Mukesh Nidigonda(3:51:26 PM): Chat ID:745728725582947647
CP Customer ID : 170916238992731
Email Id:sossyrsm@yahoo.com
Credit $25.00
Nikhil Kumar(3:56:58 PM): CHATID:: 744039881994809472
NAME:: Scott
CPID/EMAIL:: 180723045229154
ISSUE:: cx came about the price increase// previous agent informed that the price increase is due the technical glitch// and processed refund and $5.00 off for 2 monthss// informed about the price increase// educated the cx and processed $20.00 credit on the account// cht ended