if (cmd.startsWith(config.prefix + "ticket")){
        let channel;
        let member;
        channel = await message.guild.createChannel(message.author.username, "text").catch(ex => console.error(error));
        let newMessage = await channel.send(`${config.prefix}complete to close the support ticket.`);
        let roles = await message.guild.roles.array();
        let authorRole = await message.guild.createRole({
            name: message.author.id
        }).catch(err => console.error(err));
        for (let r of roles){
            if (r.hasPermission("ADMINISTRATOR")) continue;
            await channel.overwritePermissions(r, {
                READ_MESSAGES: false,
                VIEW_CHANNEL: false
            });
        }
        channel.overwritePermissions(authorRole, {
            READ_MESSAGES: true,
            VIEW_CHANNEL: true,
            SEND_MESSAGES: true
        });
        await message.member.addRole(authorRole);
        setTimeout(function(){
            channel.delete();
            message.member.removeRole(authorRole);
            message.guild.roles.find(x => x.name == authorRole.name).delete();
        }, 7200000);
    }

    if (cmd.startsWith(config.prefix + "complete") && message.channel.name == message.author.id){
        message.member.send("```Your support ticket has been closed.```");
        message.channel.delete();
    }