Bar #2: Operations - Service & Sales
Bartender(s) Name (You MUST get name):

Did the bartender greet you within a reasonable amount of time?

How many minutes did it take for the bartender to greet you?

Did the bar staff smile, make eye contact and were cordial?

Were guests served in an appropriate time frame for the volume of business?

Was staff attentive and not leaning or lounging about in guests' presence?

Did staff members display good grooming/hygiene habits (hands/nails clean and facial hair trimmed neatly)?

Did staff members avoid hand contact with their hair, mouth or face?

Did staff remain out of view if they were eating, drinking or smoking?

Was your beverage made with the appropriate liquor requested?

Did the bartender offer a refill when your glass was less than half full if in the line of sight?
(Not Applicable @ the Las Vegas location)

Did the bartender offer you a menu or direct you to where you could order food?
(N/A @ the Las Vegas location)

If you ordered food, was it delivered in a timely manner from the time it was ordered (within 10 minutes)?
(N/A @ Las Vegas & Cleveland)

Were condiments, flatware and appetizer plates (if necessary) pre-set before your food was delivered or with food delivery?
(N/A @ the Las Vegas location)

On a scale of 1-5, name and rate each food item on a) appearance, b) temperature, c) taste, and d) value (1=Worst, 5=Best):