Rosalla M. The god, the legend, the one and only!

Hi, thanks for visiting Answer Desk! I'm Rosalla M.
5:47 pm
Rosalla M: Hello Robin! How’s your day going?
5:48 pm

Me: It's going fucking shit thanks to you.
5:48 pm
Me: I've been robbed by the microsoft store.
5:48 pm

Rosalla M: Oohh! I am sorry to hear about that but Microsoft doesn't rob.
5:49 pm
Rosalla M: I will do my best to help you.
5:49 pm

Me: Okay so I ordered a game from the windows store but there's a problem where it gave me no warnings before I purchased
5:49 pm
Me: The game isn't compatible with my version of windows
5:49 pm

Rosalla M: Ohh! I see now. I am really to hear of your experience regarding the game purchase. Robin, please give me a chance to sort this out.
5:50 pm

Me: I would like to refund my game but it does not show up in my order history and I tried entering order number to refund it but it said invalid order number
5:50 pm
Me: I have the email with the receipt
5:50 pm

Rosalla M: Okay, I totally believe you and I promise to take care of your refund request, trust me.
5:51 pm
Me: Hopefully you can :)
5:51 pm

Rosalla M: I will. Can I have the order # please?
5:51 pm

Me: 28a12b64-******************
5:51 pm
Rosalla M: Thanks!
5:51 pm
Rosalla M: Can I also have your phone number so I can generate the ticket reference for this session?
5:51 pm

Me: 95******
5:52 pm

Rosalla M: Thanks! Here’s your case #, 13*******.
5:52 pm
Rosalla M: I can see it here, the Gears of War 4: Ultimate Edition - Pre-Order   899.00  NOK. Did you check it from https://account.microsoft.com/billing/orders
5:52 pm

Me: Yes, it is there but how do I refund it
5:53 pm

Rosalla M: Regarding the refund, I will process it for you.
5:53 pm

Me: Alright, that'd be great!
5:54 pm

Rosalla M: Indeed! By the way, for game purchases, the system requirements are usually posted on the website where the game is posted.
5:55 pm

Me: Maybe my bank card would get happier since it didn't have to get used on something it's owner can't use ^^
5:55 pm

Rosalla M: I know where you're coming from, Robin.
5:55 pm

Me: Thank you for understanding!
5:55 pm

Rosalla M: Thanks, no worries. Robin, please allow me 2 minutes to process your refund.
5:56 pm

Me: okey
5:56 pm

Rosalla M: Thanks for patiently waiting.
5:58 pm

Me: Np. Hopefully it gets solved without any issues!
5:58 pm
Rosalla M: Yes, we can also provide feedback on the website where you placed the pre-order. I will also have this case raised for game development purposes.
5:59 pm
Rosalla M: I have successfully issued a refund for you, amounting to 899.00 NOK. Please note that it will take 3 to 5 business days to completely process the refund on our end, and it will reflect on your bank statement in 1 or 2 billing cycle(s), depending on your bank’s policy.
5:59 pm

Me: Great, thanks!
5:59 pm

Rosalla M: My pleasure! You may see the changes on  https://account.microsoft.com/billing/orders
6:00 pm

Me: I'm sorry to have called you robbers, I don't know what came over me. I acted like a mad man please forgive me Rosalla? :(
6:00 pm
Me: Thank you!
6:00 pm

Rosalla M: Oh, no problem at all. I know where you're coming from Robin, I know how important money is now a days. Please don't be sorry.
6:01 pm

Me: Okay!
6:01 pm
Me: Wanna grab a cup of E-Coffe sometime? :) xoxo
6:01 pm
Me: Oh no, my mom is coming I have to go sorry. Bye!
6:01 pm

Rosalla M: Wow! of course, I love coffee!
6:01 pm
Rosalla M: Uh-oh =(
6:02 pm
Rosalla M: Now that we have successfully refunded your game app purchase, have I fully resolved all of your issues today? I want to make sure that I have completely addressed your concern and are satisfied with my service!
6:02 pm