My Warhammer
WARHAMMER+

Terms and Conditions – My Warhammer and Warhammer+
This page contains the terms and conditions on which you are able to sign up for a My Warhammer account (Account), in order to access particular services we make available from time to time (Services) on our website (Website), and such other websites, applications or other platforms on which we choose to make our Services available from time to time (collectively, the Platforms and each a Platform).

Please read the following documents (collectively, the Terms) carefully before you sign up for an Account, access our Website or use our Platforms, or sign up to any of our Subscription Services:

1. My Warhammer – User Account Terms, which set out the terms which apply generally to your use of the Services and the opening of an Account.

2. Terms of Use, which set out specific terms which apply to your access to and use of the Website and our Platforms.

3. Warhammer+ Terms, which, in addition to the other Terms, apply to your use of and access to the Warhammer+ service.

4. Subscription Service Terms, which apply if you sign up for a paid subscription in order to access the Services or any part of them (Subscription Service) which, in addition to the other Terms, form the contract between you and us for your paid subscription.

If you do not agree to these Terms, please do not use our Services. You should save a copy of these Terms for future reference. By using the Services, you confirm that you have read and accept these Terms, and agree to be bound by them.

Please also read our Privacy Policy and Cookie Notice to learn more about how we handle your personal data and the way in which we use cookies.

Last updated:  25/08/2021

My Warhammer - User Account Terms

1. About us

1.1. The Website, Platform and Services are operated by Games Workshop Limited (we/us/our). We are registered in England and Wales with company number 1467092, and our registered address at Willow Road, Lenton, Nottingham, Nottinghamshire, NG7 2WS, England.

2. User Accounts

2.1. In order to use the Services (references to which includes, for the avoidance of doubt, any Subscription Service), you must first create a My Warhammer user account (Account) on our Website by following the online instructions.

2.2. To access and view content through the Service, you must have internet access and be at least 13 years old (or older if you live in certain places). If you are under 13 years old (or are not old enough to give your legal consent to use online services in the place that you live), you must have first obtained the consent of your parent or legal guardian to sign up for an Account and use the Service. By accessing or using the Services, you warrant that you are old enough to do so in that place that you live, and have all the necessary rights and permissions to do so in accordance with these Terms.

2.3. We require your date of birth and the email address of your parent or legal guardian if you are under the digital age of consent in the place that you live in order to verify that you have met our minimum age requirements.

2.4. There also may be certain age-restricted content made available through the Service which you should not access or view if you are under a certain age, which will be notified to you in advance and subject to parental controls.  For more information about our availability or minimum age requirements, please contact us.

2.5. You understand that aspects of the Services may not be available in all jurisdictions and that you are responsible for ensuring that it is lawful for you to access and use the Services in your jurisdiction. By accessing or using the Services you are explicitly stating and representing that you have verified in your own jurisdiction that your access and use the Services is allowed.

2.6. We may suspend or terminate your Account at any time without warning if we believe that you are under age or that your access to or use of the Services is not allowed.

2.7 You must only use the Services (including without limitation, taking advantage of any offers or promotions made available through the Services) for your own personal and non-commercial use, and not for any commercial or business purpose.

2.8 You must not reproduce, perform, display or exhibit the Services or any content made available through the Services for any commercial purpose or in any public place.

3. Digital Entitlements

3.1. From time to time, promotional activation codes that grant you access to use parts of the Subscription Service or which unlock certain content or functionality within the Platform (Digital Entitlements) may be made available by us or obtained from us through your purchase of other products or services.

3.2. If you have a promotional activation codes that you wish to redeem, this can be done through the ‘Manage your subscription’ area of your Account by following the on-screen instructions. Once you have successfully redeemed your code, we will send you an email confirming your Digital Entitlement.

3.3. A valid Account is required to access all Digital Entitlements. Activation codes can only be used once, are non-transferable, cannot be redeemed for cash and may not be combined with other offers, unless otherwise determined by us in our sole discretion.

3.4. Some Digital Entitlements are conditional upon you having purchased a specific product or service to which the activation code is linked. Therefore, if you return the relevant product or no longer have access to the relevant service (including any cancellation of a Subscription Service, if this is required), we reserve the right to end your access rights to the Digital Entitlement to which the code relates, with or without notice.

4. Changes to the Service

4.1. We reserve the right to update or change these Terms or any element of the Services (including any Subscription Services) from time to time, including the right to cease to provide any part of the Services for any reason, with or without notice. The circumstances in which we make changes may include, for example and without limitation, to comply with applicable laws, to provide you with additional information about the Service, to improve or update the content available on the Service, or for safety or security reasons. This might include, for example, removing old or outdated content, for instance where it has been replaced or superseded by new content.

4.2. We reserve the right to suspend your access to the Services temporarily to deal with any technical problems, make minor technical changes or upgrade the Service.

5. You must keep your Account details safe

5.1. If you have an Account with us, this should belong to and only be accessible by you. This means that you must ensure that no-one else, including for example other members of your household, has your permission to access or use your Account and that you exercise reasonable care to ensure that any unauthorised access or use does not take place.

5.2. Each Account is available to one natural person only and must not under any circumstances be registered or operated automatically by a computer program or otherwise.

5.3. If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.4. We have the right to disable any Account or user password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms or any of our policies.

5.5. You are responsible for all activity that occurs under your Account and must notify us immediately of any unauthorised use of your Account as soon as you become aware of it.

6. Your use of the Service

6.1. You agree not to use or provide any false, incomplete or misleading information in the registration process. You are responsible for updating and maintaining the accuracy of the information you provide to us. We shall not be under any obligation to open an Account and reserve the right to refuse to provide the Services to any person at any time.

6.2. You must not use the Services in a way that violates any applicable laws or regulations, these Terms, or any other policy or terms that we communicate on our Website, or on any other Platform from time to time. We reserve the right to refuse to make the Services (or any part of the Services or Subscription Service, including any Digital Entitlement) available to any person, terminate the Account of any user, or change the eligibility requirements at any time, with or without notice.

7. Limitations to the Service

7.1. The Services are provided for general information and entertainment purposes only and are provided without any guarantees, conditions or warranties as to accuracy or reliability. Nothing contained on our Website or on any other Platform constitutes advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Website, any Platform or the Service. Although we make reasonable efforts to update the information provided, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

8. Proprietary rights

8.1. You acknowledge that, as between you and us, all intellectual property rights (meaning copyright, design rights, trade marks, patents, rights in any inventions and any and all other rights of a similar kind) and rights of ownership in the Website, the App(s) and the Documentation (as such terms are defined in the Terms of Use) the Services, or any other Platform through which the Services are made available by us (or any part of them), throughout the world shall belong to us, and that you shall not acquire any rights in, or to, the Website, the App(s), the Documentation or the Service, or any other Platform through which the Services are made available by us (or any part of them), other than the right to access and enjoy the Services in accordance with these Terms.

8.2. You must not use any part of the content on the Website or any other Platform through which the Services are available (except any content that you have generated) for commercial purposes or for any purpose for which it was not intended without obtaining a licence to do so from us or the owner of that content.

8.3. You acknowledge that your use of the Services is subject always to your complying with any instructions of use issued by us from time to time.

9. Complaints policy

9.1. We are committed to providing a quality service to you and value your views, opinions and feedback on any products which have been supplied to you or the Services which we have provided to you.

9.2. If you believe that we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems. We shall endeavour to contact you within five working days of receiving your email (a working day being any day on which banks in London are normally open for business) and shall work closely with you in trying to resolve any problems fairly and quickly and seek to ensure that both our products and the Services which we have provided to you are to your satisfaction.

10. Our liability

10.1. We will not be liable for any delays or failure in the performance of any part of the Services due to circumstances beyond our reasonable control. To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the Website, the App(s), any other Platform, and the Service. We are not responsible for the behaviour of any third parties, third party-platforms, advertisers, linked websites or other users. We exclude all conditions, warranties, representations or other terms implied by law that may apply to our Website, the App(s), any other Platform or the Service, or any content on it.

10.2. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not be limited or excluded by law. For the avoidance of doubt, any rights you have as a consumer under applicable local law or other legal rights to which you may be entitled as a consumer are unaffected.

10.3. We only supply the Services for domestic and private use. If you use the Services for any other purpose (including, for example, commercial, business or re-sale) we will have no liability to you for any indirect or consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity or goodwill. In any event, our total liability for any claims made under these Terms will be no more than what you paid us for the Services (if any) in the month prior to any such claim being made (or year, where you have paid annually in advance for the Services).

10.4. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, however it arises and, even if foreseeable, arising under or in connection with:

your use of, or inability to use, the Website, the App(s), any other Platform or the Service;

your use of or reliance on any content displayed on the Website, the App(s), any other Platform or the Service;

any use of the Services which is not authorised by us;

incompatibility of the Services with any other software or hardware (including any of your devices);

any act or omission of any third party platform, service provider, supplier, device manufacturer or provider of a device operating system which is beyond our reasonable control; or

errors, viruses or bugs present in or arising from your use of the Services.

10.5. The exclusions of liability in this section apply to the fullest extent permissible by law.

10.6. If you are a California resident, you waive California Civil Code §1542.

10.7. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

11. General

11.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Service, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For the purpose of these Terms, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. The expression ‘writing’ or ‘written’ includes emails.

11.2. All notices from you to us must be in writing and sent by email, registered post or airmail. Our contact details can be found here. All notices from us to you will be displayed on the Website from time to time or sent by email, registered post or airmail to any address provided by you to us. Notices will be deemed received immediately when posted on the Website, 24 hours after an email is sent, 3 working days after the date of posting of any letter by registered post, and 10 working days after the date of posting if sent by airmail. If a notice is deemed to have been received after 4.00pm on any working day, or on any day which is not a working day, it shall be deemed to have been received at 9.00am on the next working day.

11.3. We may transfer our rights and obligations under these Terms to another person or organisation and will let you know by email if we plan to do this. You may not transfer any of your rights under these Terms or your Account (including, for the avoidance of doubt, your right to use or the Service, or any Platform on which the Services are made available) to any other user or entity unless we agree in writing.

11.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any section of these Terms is not enforceable, then that section will be removed or edited as little as necessary and the remaining paragraphs will remain in full force and effect.

11.5. These Terms, and any other document expressly referred to in these Terms, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to its subject matter. We each acknowledge that, in our provision of and your use of the Services, neither of us relies on any statement, representation, assurance or warranty of any person other than as expressly set out in these documents. Nothing in this section shall limit or exclude any liability for fraud.

11.6. If we do not insis immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of any breach by you of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.7. We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you use the Service.

11.8. The Contract is between you and us and no other person shall have rights to enforce any of its terms.

11.9. These Terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.  Please note that you are always entitled to any mandatory consumer protections applicable in the country where you live.

Terms of Use

1. These Terms of Use

1.1. By using our Website or downloading the relevant application on which the Services are made available (App), or by accessing, using or downloading it on any other Platform, you accept and agree to abide by these Terms of Use. If you do not agree to these Terms of Use, do not use the Website or any other Platform or means to access the Services.

1.2. If you sign up for an Account or purchase a Subscription Service, our My Warhammer – User Account Terms and Subscription Service Terms will also apply, together with any product specific terms (including, for the avoidance of doubt, the Warhammer+ Terms, if applicable). Where you have purchased a Subscription Service, any reference to the ‘Services’ in these Terms of Use shall also be a reference to the relevant Subscription Service.

1.3. You must be at least 13 years old (or older, if the place that you live requires this by law) to accept these Terms of Use, download the App(s) or otherwise use the Services through any other Platform. For more information about our minimum age requirements, please contact us.

2. Our right to make changes

2.1. We reserve the right to amend these Terms of Use and any of our other Terms from time to time. You are expected to check this page from time to time to take notice of any changes we make. Some of the provisions contained within our Terms may also be superseded by provisions or notices published elsewhere on our Website or as otherwise notified to you. Your continued use of the Website or other relevant Platform (as the case may be) constitutes your acceptance of any changes.

2.2. From time to time we may automatically update the Website or relevant Platform, and change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues. We may also ask you to update the App or Platform you are using to access the Services for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the relevant App, Platform or the Service.

3. Availability and back-ups

3.1. We do not guarantee that our Website, the App(s) or any other Platform we make available, or any content on it, will always be available or that your ability to use it will be uninterrupted. We may suspend or withdraw, update or make changes, or restrict the availability of or access to all or any part of our Website, the App(s) or any other Platform we make available for business or operational reasons. We will not be liable if for any reason our Website, the App(s) or any other Platform is unavailable at any time or for any period.

3.2. You are responsible for making all arrangements necessary for you to have access to the Services (including, for example, internet access).

3.3. You must back up any of your content or data used in connection with the Services (in particular, via the App(s) where you may have the ability to store certain gaming data), to protect yourself in case of problems. If you delete the App(s), this will automatically delete all content and data stored by you within the App(s).

4. Licence to use Apps

4.1. If you download an App made available by us to access or use the Service, we, Games Workshop Limited of Willow Road, Lenton, Nottingham, NG7 2WS, license you to use:

the relevant mobile application software, the related documentation (Documentation), the data supplied with the software, and any updates or supplements to it which we provide; and

the Services you connect to via the App and the content we provide to you through it.

4.2. In return for you agreeing to comply with these Terms of Use and subject to any restrictions contained within these Terms of Use or otherwise communicated to you, you may:

download a copy of the App(s) and view, use and display the App(s) and the Services on such devices for your personal purposes only;

use the Documentation to support your permitted use of the App(s) and the Service; and

receive and use any free supplementary software code or update of the App(s) incorporating ‘patches’ and corrections of errors as we may provide to you.

4.3. In using the App(s), you expressly acknowledge and agree that you will:

except in the course of permitted sharing, not rent, lease, sub-license, loan, provide, or otherwise make available, the App(s), the Documentation or the Services in any form, in whole or in part to any person without prior written consent from us;

not copy the App(s), Documentation or Service, except as part of the normal use and enjoyment of the App(s) or where it is necessary for the purpose of back-up or operational security;

not translate, merge, adapt, vary, alter or modify, the whole or any part of the App(s), Documentation or Services nor permit the App(s) or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App(s) and the Services on such devices as permitted in these terms;

not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App(s) or the Services nor attempt to do any such things; and

comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App(s) or any of the Services.

5. Acceptable use

5.1. You may use the App(s), the Website, and the Service, or any other Platform through which the Services are made available by us, for lawful purposes only. You must not use the App(s), the Website, the Service, or any other Platform through which the Services are made available by us:

in any way that breaches any applicable local, national or international law or regulation;

in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

for the purpose of stalking, harming, harassing or abusing, or attempting to stalk, harm, harass or abuse any person in any way;

to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation;

knowingly to transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed adversely to affect the operation of any computer software or hardware; or

in any way which is defamatory, obscene, offensive, hateful, inflammatory, likely to deceive any person, or which infringes the rights of any third party.

5.2. In particular, you must not:

use the App(s), the Website, the Service, or any other Platform through which the Services are made available by us in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App(s), the Website, the Service, or any other Platform through which the Services are made available by us, or any operating system;

infringe our intellectual property rights or those of any third party in relation to your use of the App(s), the Website, any Service, or any other Platform through which the Services are made available by us (to the extent that such use is not licensed by these Terms);

use the App(s), the Website, the Service, or any other Platform through which the Services are made available by us, in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users, for instance through a denial-of-service attack or a distributed denial-of-service attack; or

collect or harvest any information or data from the Services or our systems or attempt to decipher any transmissions to or from the servers running the Services.

reproduce, duplicate, or copy any part of our Website, the Documentation, the App(s), the relevant Platform, or the Services without our express permission.

provide information that is inaccurate, fictional or misleading.

access without authority, interfere with, damage or disrupt:

any part of the Service;

any equipment or network on which the Services are hosted or stored;

any software used in the provision of the Service; or

any equipment or network or software owned or used by any third party;

5.3. In respect of any content made available on or through the Service, you must not:

remove, alter, bypass, avoid, interfere with or circumvent any digital rights management software or geo-blocking software;

copy, download (unless we have made such download functionality available to you), lend, hire, broadcast, stream, capture, reproduce, archive, share, distribute, modify, translate, display, transmit or make the content available to the public;

remove or alter any copyright or other proprietary notice from the Service or from any content;

extract any data or metadata from the Service or any content nor create any index or database incorporating any content or any part of it;

capture or store any personal information relating to other users of the Service;

incorporate the Service into another service or website or make it available via frames;

reverse engineer, de-compile, disassemble, alter, duplicate, modify, rent, lease, loan, sub-license, make copies, create derivative works from, distribute or provide others with the Service or any content;

create any works or materials derived from or based on any content or the Service;

use the Service in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person; or

do anything that may cause damage to the Service or our servers, systems or equipment or those of third parties, nor access or attempt to access any user’s data or to penetrate or attempt to penetrate any applicable security measures.

5.4. If you download or stream the App(s), or access the Website on any phone or other device or Platform not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device or Platform.

6. We may collect technical data about your device

6.1. By using the App(s), the Website or the Service, or any other Platform through which the Services are made available by us, you agree to us collecting and using technical information about the devices you use and related software, hardware and peripherals to improve our products and to provide any Services to you.

6.2. Please also read our Privacy Policy and Cookie Notice to learn more about how we handle your personal data and the way in which we use cookies.

7. We may end your rights to use the Services if you break these terms

7.1. If, in our opinion, you have not complied with any of these Terms, we may take such action as we deem appropriate, which may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your rights to use restricted parts of our Website, the App(s) or relevant Platform, which we may do so at any time by contacting you.

Issue of a warning to you.

Legal proceedings against you for reimbursement of all costs, liabilities and losses on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. You hereby agree to indemnify us in this respect.

Further legal action against you.

Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

7.2. If we end your rights to use the Website, the App(s) or relevant Platform:

You must stop all activities authorised by these Terms, including your use of the Website, the App(s) or relevant Platform and the Services.

You must delete or remove the App(s) from all devices in your possession and immediately destroy all copies of the Documentation which you have and confirm to us that you have done this.

7.3. To the fullest extent permitted by law, we exclude liability for any actions taken in response to actual or potential breaches of these Terms. The responses set out above are not limited, and we may take any other action we reasonably deem appropriate.

8. Additional terms may also apply

8.1. The ways in which you can use the relevant Platform, App(s) and related Documentation may also be controlled by the relevant app-store or Platform-owner’s rules and policies through which you have downloaded, accessed or purchased the App(s). Please ensure that you have read, understood and accepted any applicable rules and policies before downloading and using the App(s) and any Documentation or accessing the Services through such third-party platform.

8.2. If you have downloaded an App from the Apple iTunes App Store, the following additional terms apply:

You acknowledge that the licence we grant you to use the App in accordance with these Terms of Use (Licence Agreement) is between you and us only, and not with Apple.

Your use of the App is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control and as permitted by the usage rules set out in the App Store Terms of Service.

You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund you the purchase price for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty set out in this Licence Agreement will be our responsibility.

You acknowledge that Apple is not responsible for addressing any of your claims (or any third party claims) relating to the App or your possession and/or use of the App, including, but not limited to: (i) any third party claims of intellectual property right infringement, (ii) product liability claims, (iii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iv) claims arising under consumer protection, privacy or similar legislation.

You acknowledge that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that you have been designated by the U.S. Government as a "terrorist supporting" country (i.e. on Title 15, Part 740 Supplement 1 Country Group E of the U.S. Code of Federal Regulations); and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

You must comply with applicable third party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App.

You acknowledge and agree that Apple, and Apple's subsidiaries, are third party beneficiaries of this Licence Agreement with respect to the App, and that Apple will have the right (and will be deemed to have accepted the right) to enforce this Licence Agreement against you in respect of the App as a third party beneficiary thereof.

9. Intellectual property rights

9.1. Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in our Website, the App(s), the Documentation and the Service, or any other Platform through which the Services are made available by us, and in the material published and content available on it. Those works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved. You have no intellectual property rights in, or to, the App(s), the Documentation or the Service, or any other Platform through which the Services are made available by us, other than the right to use them in accordance with these Terms.

9.2. The trade marks depicted on our Website and the App(s) (and any other Platform) are owned by us or our licensors.

9.3. All materials made available, including but not limited to images, artwork, text, audio clips, and video clips, are, unless otherwise stated, owned and controlled by us and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Modification of the materials or unauthorised use of the materials for any purpose is a violation of our legal rights. The unauthorised posting of any of our intellectual property, including any images of our products or other artwork on any other website is strictly prohibited.

10. Rules about linking to our Website

10.1. You may link to our Website, or any page within it for personal (non-commercial) reasons, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

10.2. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these Terms of Use.

10.3. If you wish to make any use of material on our Website other than as set out above, please address your request to us using the contact details set out here.

11. Links from our Website

11.1. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have not reviewed all of these sites and we have no control over the contents of those sites or resources. We do not endorse or make any representation about them and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Disclaimer

12.1. We do not warrant that the Website or the App(s), or any other Platform through which the Services are made available by us, it’s content, or the server that makes it available are or will be error or virus free, or that the Services will be fit for a particular purpose or meet your requirements. To the fullest extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

12.2. Nothing in these Terms of Use affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

Warhammer+ Terms

1. Your Warhammer+ Subscription

1.1. These Warhammer+ Terms apply, together with the Subscription Service Terms, form the contract between you and us for your paid subscription to Warhammer+. These Warhammer+ Terms explain the specific terms and conditions which apply to your access to and use of Warhammer+, and the Subscription Service Terms set out other important information regarding your contract – including details of how you can subscribe, make changes to, or cancel your subscription. Please therefore ensure you have read and understood both documents carefully together with any other applicable terms before you subscribe to Warhammer+. Please check this page regularly for any changes.

1.2. In addition, you agree to comply at all times with the My Warhammer – User Account Terms and the Terms of Use.

1.3. We reserve the right to terminate your Warhammer+ Subscription for any failure to comply with any of the above Terms.

1.4. In the event of any conflict between these Warhammer+ Terms and the Subscription Service Terms, these Warhammer+ Terms shall take priority.

2. Warhammer TV

2.1. Please note that the Warhammer TV element of the Services is only currently available in the following territories: Australia, Belgium, Canada, Denmark, Germany, Ireland, Italy, Netherlands, New Zealand, Sweden, UK, US. You must not attempt to access or use the Warhammer TV element of the Service outside of these territories.

2.2. The video content available on Warhammer TV will be subject to parental controls and will be age-classified. We will also label the content to give you further information about why the content has been classified in such a way. We provide this information to enable you to make an informed choice about whether you wish to view the content or permit any children for whom you are responsible to view that content. It is your responsibility to read the relevant guidance and observe the age-ratings communicated to you and ensure that these are observed by any minors under your supervision, and we disclaim any and all liability for any failure by you to do so.

2.3. If you are under 18, you should not view any age-restricted content without permission of your parent or guardian who has signed up to the Subscription Service.

2.4. Ofcom regulates the editorial content of on-demand programme services. You can find further information about Ofcom at https://www.ofcom.org.uk/tv-radio-and-on-demand. You can write to Ofcom at Riverside House, 2a Southwark Bridge Road, London SE1 9HA or you can telephone them on 0300 123 3333 or 020 7981 3040.

2.5. Please note that we have appointed a Youth Protection Officer who is responsible for ensuring we have appropriate measures in place regarding access to any age-restricted content. If you have any queries at all regarding the suitability of content, please contact WHTVqueries@gwplc.com.

2.6. To be able to view or download content through Warhammer TV you must have a compatible device and an active broadband internet connection or mobile network connection. Please see our FAQs for further information about using the Service, which we reserve the right to update from time to time with or without notice.

2.7. It is your responsibility to ensure that your equipment, systems and method of connectivity is suitable to enable you to access the Service before you decide to become a subscriber. We are not responsible in any way for your ability to view content, even if your equipment and systems meet our minimum technical requirements. You are responsible for any costs and other charges or expenses charged by your Internet Service Provider or network operator in relation to your internet service, your mobile service and any use of the Service.

2.8. In addition to any and all other minimum requirements notified to you under these Terms or otherwise, you agree that the number of devices on which you may simultaneously watch Warhammer TV is limited to a maximum of three devices.

2.9. We reserve the right to suspend access to or remove any content for any reason, with or without notice, at our absolute discretion.

3. Warhammer Vault

3.1. From time to time, we will make available selected digital content through Warhammer Vault, which may have previously already been published. We reserve the right to update or modify such content as we see fit (for example, and without limitation, by removing references to outdated game rules, or to ensure that we comply with our licence agreements with third party partners). As such, content made available through Warhammer Vault may not be complete or reflect the original publications on which they are based.

3.2. We do not warrant or represent that the catalogue of content (or any part thereof) made available through Warhammer Vault will be up to date or complete, or that any content published will always be accessible.

3.3. We reserve the right to suspend access to or remove any content for any reason, with or without notice, at our absolute discretion.

4. Access to premium app services

4.1. We may from time to time make premium access to our other applications available for standalone subscriptions falling outside the scope of the Warhammer+ Subscription, however we reserve the right to suspend or cease to provide such standalone subscriptions at any time in our absolute discretion.

5. Exclusive miniatures

Qualifying for your free miniature

5.1. We will make available two exclusive miniatures every year. For each year you have continuously held an active Warhammer+ subscription (Qualifying Period), you will be able to choose one of the two exclusive miniatures available to receive at no additional cost (subject to availability). You will be able to claim your miniature on or around the anniversary of your subscription start date for the relevant Qualifying Period by following the process set out in this section 5.

5.2. Please note that your entitlement to a free miniature under section 5.1 is based on the amount of time for which you have been a paid subscriber, regardless of the type of subscription you have purchased. This means that purchasing an annual subscription will not enable you to receive your free miniature any earlier than a monthly subscriber.

Selecting your chosen miniature

5.3. In respect of your first Qualifying Period (i.e. the first year of your Warhammer+ subscription), you must select your chosen miniature when you initially subscribe to Warhammer+. For subsequent Qualifying Periods (i.e. after you have completed the first year of your Warhammer+ subscription), we will contact you and provide you with instructions as to how to select your chosen miniature for the next Qualifying Period.

5.4. Once you have selected your miniature in each case, you will not be able to change your mind, except in circumstances set out below in section 5.5. You must select your chosen miniature within 60 days of signing up to the Subscription Services for the first year, and within 60 days of being asked to do so in any subsequent years of your subscription. If you do not, we cannot guarantee that you will receive your miniature when anticipated.

5.5. If you are a monthly subscriber and choose to upgrade your membership to an annual subscription at least 30 days before the end of the relevant Qualifying Period, you will be given the option at the time of your upgrade to change your mind as to which miniature you wish to receive. If you choose to exercise this right, you will not have the opportunity to change your mind again. You will still be able to claim your chosen miniature on your original Qualifying Period notwithstanding whether you have changed your mind.

5.6. Please note that there must be no break in your subscription in order to qualify for your free miniature under section 5.1 (please see ‘Effect of cancelling your subscription’ below for further information).

How to claim your free miniature

5.7. On or after completion of the relevant Qualifying Period, we will email you to let you know that you can claim your free miniature. To claim your free miniature, you must click the link set out in the email through to our web-store, and follow the online instructions in order to complete your claim. For the avoidance of doubt, each subscriber can only claim one free miniature per year.

5.8. You will have the option to purchase additional items through our web-store at the same time as submitting your claim for your free miniature. We will also give you the opportunity to purchase the other exclusive miniature which you chose not to receive for free when you made your original selection at the price we specify from time to time, provided that such purchases will be limited to one per subscriber.

Delivery of your free miniature

5.9. We will send you your free miniature by standard delivery, which will be free of charge to you. If you choose to purchase additional items through our web-store at the same time as submitting your claim, you will not be charged for standard delivery for the entire order (unless you choose to pay for a quicker delivery service as made available on the web-store from time to time).

Effect of cancelling your subscription

5.10. You may cancel your Warhammer+ Subscription at any time in accordance with the Subscription Service Terms.

5.11. Any cancellation or termination of your Warhammer+ Subscription for any reason will constitute a break in your continuous subscription period. If any such cancellation or termination takes effect before completion of the relevant Qualifying Period, your entitlement to the relevant free miniature will be lost from the date on which your Warhammer+ Subscription comes to an end (subject to section 5.13).

5.12. If you decide to re-subscribe following cancellation or termination of your Warhammer+ Subscription, your anniversary clock will be re-set and the Qualifying Period will be calculated from the date on which you re-subscribe.

5.13. If you are an annual subscriber and have chosen not to renew your subscription at the end of your current subscription period, your Qualifying Period will be deemed to have been completed day before the anniversary of your subscription start date so that your entitlement to the relevant free miniature is not automatically lost when your annual subscription comes to an end (subject to sections 5.14 and 5.15).

5.14. Please note that section 5.13 will not apply where you have cancelled your Warhammer+ Subscription or exercised your right to change your mind (or any other of your legal rights in the place that you live) and received a refund in respect of your current subscription period.

5.15. In particular, in Israel, South Africa and Turkey, we are legally obliged to cancel your Warhammer+ Subscription immediately upon request (see section 6.5 of the Subscription Service Terms), so if you are an annual subscriber based in one of these countries and cancel your Warhammer+ Subscription before the last day of your current billing period, section 5.13 will not apply to you.

Subscription Service Terms

1. Your subscription

1.1. Once you have registered your Account, you will be able to purchase a subscription to access the Subscription Service by following the instructions set out in the ‘Subscriptions’ section of the Website or relevant Platform.

1.2. When we first make the Subscription Service available to you following your completion of the online process or send you an email confirming that your subscription is active (whichever is the earlier), this is when the contact between you and us for the provision of the Subscription Service (Contract) shall come into force (Commencement Date). Your access to the Subscription Service will continue until we or you cancel the Subscription Service in accordance with these Terms.

1.3. We shall not be under any obligation to accept any request for a paid subscription and reserve the right to refuse to provide the Subscription Service to any person at any time.

1.4. For the avoidance of doubt, the Contract between you and us is subject to and includes the My Warhammer – User Account Terms, the Terms of Use and these Subscription Service Terms, and the provision of the Subscription Service is subject to you agreeing to and complying with such Terms at all times.

2. Your status

2.1. By subscribing to the Subscription Service, you warrant and represent that you have either reached the age of legal capacity where you live (in England, this is age 18), or have the valid consent of your parent or legal guardian to be bound by the terms of the Contract on your behalf. While the Services may be used by individuals under the age of 18 (in accordance with the Terms of Use), those individuals may only do so only with the consent, involvement, supervision and permission of a parent or legal guardian who has reached the age of capacity in the place that you live.

2.2. If you do not know whether you have reached the age of legal capacity where you live, or do not understand the above section, please do not subscribe to the Subscription Service until you have asked your parent or legal guardian for help and their permission.

2.3. If you are the parent or legal guardian of a minor who subscribes to the Subscription Service, you and the minor accept and agree to be bound by the terms of the Contract and you are responsible for supervising the minor in their access and use of the Subscription Service.

3. If you wish to make changes to your subscription

3.1. If you have signed up for a monthly subscription and wish to upgrade to an annual subscription, you should notify us of your intention to do so by emailing us or by selecting the relevant option in the ‘Subscriptions’ area of the Website or relevant Platform. Your annual subscription will commence immediately upon our notification to you that your annual subscription has gone live.

3.2. If you upgrade your monthly subscription in accordance with section 3.1., you will be required to pay the full cost of a current annual subscription, less any amounts owing to you in order to reflect the unused proportion of your current monthly subscription.

3.3. Please note that if you wish to downgrade your annual subscription to a monthly subscription, this will be treated as a cancellation by you in accordance with sections 5 and 6 below.

4. If we wish to make changes to your subscription

4.1. We will endeavour to notify you at least 30 days before making any material changes to the terms of the Contract or the Subscription Service, unless the changes need to be implemented sooner than this for security, legal or regulatory reasons. If any change to the terms of the Contract or the Subscription Service is likely to have a significant adverse effect on your use or enjoyment of the Subscription Service, we will provide you with at least 30 days' notice before the changes are due to come into effect and you can choose to cancel your subscription before the changes become effective.

4.2. If you continue to use the Subscription Service following notification of any change to the terms of the Contract or the Subscription Service, this constitutes your acceptance of the amended terms of the Contract or Subscription Service as varied.

4.3. The most up to date version of these Terms will always be available on our Website or otherwise available upon request.

5. If you change your mind

5.1. You have the right to change your mind and cancel the Contract within 14 days from the Commencement Date (“Cooling-Off Period”).

5.2. In order to exercise this right, you must send us a Cancellation Notice notifying us of your intention to cancel within the Cooling-Off Period.

5.3. Once we have confirmed the cancellation of your Contract, we will refund you any amounts already paid to us under the Contract, less a reasonable sum which reflects the proportionate amount of time you have had access to the Subscription Service until the time at which we receive your notification that you have changed your mind.

5.4. You acknowledge and agree that by subscribing to the Subscription Service, you are consenting to being provided access to the Subscription Service before the Cooling-Off Period has expired.

5.5. We will usually refund any money received from you by using the same method originally used by you to pay for your purchase within 14 days after the day on which you notify us of your intention to cancel.

6. Cancellation

6.1. If you wish to cancel your access to the Subscription Service, you must notify us of your intention to do so by emailing us or by selecting the relevant option in the ‘Subscriptions’ area of the Website or relevant Platform (Cancellation Notice).

6.2. Upon receipt of your Cancellation Notice, we will contact you by email to confirm the cancellation of your Subscription Service.

6.3. Your access to the Subscription Service and the Contract will automatically come to an end at the end of the billing period in which your Cancellation Notice was received and the cancellation was confirmed by us (subject to section 6.5.).

6.4. If you wish to cancel part way through your current billing period, please contact us here to discuss your options.

6.5. Please note that if you are based in Israel, South Africa or Turkey and cancel your access to the Subscription Service in accordance with section 6.1, your access to the Subscription Service and Contract will automatically come to an end from the date on which your Cancellation Notice is confirmed as being received by us, whether or not you are part way through your current billing period. You will be entitled to a pro-rata refund in respect of any part of the billing period for which you have already paid and in relation to which you are unable to access the Subscription Service due to your cancellation. To request your refund, please email Customer Services at custserv@gwplc.com, as we may not be able to issue the pro-rata refund automatically.

6.6. Any rights you have as a consumer under applicable local law or other legal rights to which you may be entitled as a consumer to cancel the Contract are unaffected.

7. Price and payment

7.1. The charges for the Subscription Service will be as quoted on our Website or on the relevant Platform from time to time (Charges). The Charges will be confirmed during the online subscription sign-up process and in the email confirmation we send you following confirmation of your purchase.

7.2. Your purchase of the Subscription Service may be subject to certain sales taxes depending on where in the world you are. Further details of sales taxes can be found in the 'Taxes and Charges' page of the Customer Services section on the Website. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable. Our VAT numbers can be found at the end of these Subscription Service Terms.

7.3. Payment of the Charges must be made using one of the methods made available on our Website. Without affecting anything else set out in these conditions, by providing us with a payment method, you:

represent that you are authorised to use the payment method you provided and that any payment information you provide is complete and accurate and will be kept up to date by you;

authorise us to charge you for the Subscription Service using your chosen payment method;

authorise us to charge you on a recurring basis in line with the Subscription Service you have purchased until the Contract is cancelled by either you or us in accordance with these Terms; and

authorise us or our third-party payment processors to store your payment account details, and take payment from or charge your designated account through your chosen payment method.

7.4. We will notify you in advance of any intended change in the Charges and provide you with the opportunity to cancel the Subscription Service before any such price change takes effect. Please refer to section 6 above for more details on how you can cancel your subscription.

7.5. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, we or our service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and process any such payment as a payment for the Subscription Service. We may charge you at the same time for more than one billing period for any amounts that have not previously been processed successfully. We reserve the right to cancel the Contract in accordance with section 8 or suspend your Account and access to the Subscription Service until you have paid us any outstanding amounts at our discretion.

8. Our rights to cancel or suspend access

8.1. We reserve the right to suspend your access to the Subscription Service (or any part of the Service) or end the Contract immediately by giving you notice if:

you have or we reasonably believe that you have committed a serious breach of these Terms (or any of our other policies which appear on our Website from time to time) which either cannot be remedied, or you fail to remedy the breach after we give you notice to do so; or

you do not make any payment to us when it is due.

8.2. Upon cancellation of the Contract for any reason, you will lose access to the Subscription Service and need to purchase a new subscription in order to regain access.

9. Your obligations

9.1. In return for our making available of the Subscription Service to you, you agree to:

pay the Charges;

comply at all times with the My Warhammer – Account Terms, the Terms of Use and these Subscription Service Terms;

access and use the Services for your own personal and non-commercial use, and not for any commercial or business purpose;

ensure all information you give us is correct at all times, and notify us immediately of any changes to your contact or payment details;

only use the Services in accordance with all applicable laws, rules and regulations; and

be responsible for configuring your own information technology and devices in order to access the Services. You should use your own anti-virus software.

10. VAT Numbers

Austria

ATU 65067009

Italy

IT 00115749996

Belgium

BE 0897973639

Latvia

IE 6602304E

From: 1 July:

LV --- (Number Pending)

Bulgaria

IE 6602304E

From: 1 July:

BG --- (Number Pending)

Lithuania

IE 6602304E

From: 1 July:

LT --- (Number Pending)

Croatia

IE 6602304E

From: 1 July:

HR --- (Number Pending)

Luxembourg

IE 6602304E

From: 1 July:

LU --- (Number Pending)

Cyprus

IE 6602304E

From: 1 July:

CY --- (Number Pending)

Malta

IE 6602304E

From: 1 July:

MT --- (Number Pending)

Czech Republic

IE 6602304E

From: 1 July:

CZ --- (Number Pending)

Netherlands

NL 806157495B01

Denmark

DK 20202874

Poland

PL 1080011028

Estonia

IE 6602304E

From: 1 July:

EE --- (Number Pending)

Portugal

IE 6602304E

From: 1 July:

PT --- (Number Pending)

Finland

FI 17237135

Romania

IE 6602304E

From: 1 July:

RO --- (Number Pending)

France

FR 23438863441

Slovakia

IE 6602304E

From: 1 July:

SK --- (Number Pending)

Germany

DE 191461167

Slovenia

IE 6602304E

From: 1 July:

SI --- (Number Pending)

Greece

IE 6602304E

From: 1 July:

GR --- (Number Pending)

Spain

ES N0068651I

Hungary

IE 6602304E

From: 1 July:

HU --- (Number Pending)

Sweden

SE 502050782701

Ireland

IE 6602304E

UK

GB 580 8534 21



Cookies Settings
© Copyright Games Workshop Limited 2021