BNP Paribas Job Porto

About the job

Manage Corporate Actions and Income events and client enquiries, by respecting the extablihsed Service Level Agreement (SLA) and operacional procedures.
Your Main Activities Are

Ensure all Corporate Actions & Income setups, instructions and payments are processed while meeting standards established by the Bank and the team's procedures
Guarantee the four-eyes checking principle whenever is necessary and wihtout any form of exception
Provide accurate and detailed information to clients and service partners pertaining Corporate Actions and Income events. Guarantee the support of clients and other relevant stakeholders during the process
Manage all queries and client service requests in the dedicated tools to allow statistical analysis of activity
Guarantee that all procedures are updated on an ongoing basis, taking into account markt, service and product changes and/or potential risk factors
Develop knowledge of existing markets, their changes and financial instruments by making regular use of various information sources (Market updates, Client Updates, market announcements, among others)
Contribute to the improvement of service delivery and client satisfaction by sharing improvements to the process whenever applicable.
Profile and Skills to Success

Academic Degree (preferential) or 12th grade (mandatory)
Fluency in English (mandatory)
Attention to detail / rigor
Organizational skills
Adaptability
Ability to collaborate
Client Focus