Wizards

Hello,

We provided a refund for the 12 month Wizard101 membership renewal for username ChrisTheGodPvP  on 12/13/2017.  The cardholder then additionally disputed this charge with their banking institution as of 12/16/2017.

This mean the amount has been refunded twice.  We require payment of the full chargeback amount in order to release the accounts.

If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, 2745 Dallas Parkway, Ste 620, Plano, TX  75093.  Please be sure to include your username!  Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account.

The amount necessary to reinstate this account is: $84.95 ($79.95 disputed amount + $5.00 ($5 per line item) (credit card chargeback fee to KingsIsle)).

We will notify you via this email when the account is reinstated.

Thank you and we look forward to having you back in The Spiral!

Regards,
KingsIsle Billing Support