Hey there,

Thank you for reaching out to us at 2K Support.

I'm sorry to hear that you didn't receive a bonus that should have come with your VC purchase.

I’d be happy to take a look at your issue!

In order to help you, please provide me with the following:

- A picture of the VC promo received (Make sure that you have a picture of the promo in-game)
- Receipt (showing the gaming ID, the VC, date purchased, Transaction number)
- Transaction history screenshot (*If you are having trouble grabbing a copy of your transaction history, we have a handy guide for you to reference on our [Knowledge Base](http://support.2k.com/hc/en-us/articles/227556987).*)
- VC Store screenshot (This can be done from either MyTEAM Mode > Purchase VC **or** from MyCAREER mode > press the 2K Nav button > Stores/Upgrades/VC > Purchase VC)

Please make sure **all** screenshots have identifying information included (such as your name, email, or Gamertag/PSN/Nintendo/Steam ID.) You can learn how to attach the files and screenshots to your ticket by viewing [this article.](http://support.2k.com/hc/en-us/articles/215088148-How-To-Upload-Videos-For-Your-Support-Ticket)

Please note that making false claims for VC may lead to a suspension or ban. If you have any questions please feel free to ask!

Thanks,