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  1. EtreCheck version: 5.5.5 (5111)
  2. Report generated: 2020-05-28 15:20:56
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 1:49
  5. Performance: Excellent
  6. Sandbox: Enabled
  7. Full drive access: Disabled
  8.  
  9. Problem: Other problem
  10. Description:
  11. Youtube and other videos not playing on any browser
  12.  
  13. Major Issues:
  14. Anything that appears on this list needs immediate attention.
  15. No Time Machine backup - Time Machine backup not found.
  16. Runaway process - A process is using a large percentage of your CPU.
  17. Proxies - Network proxies detected. This could be evidence of malware.
  18. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
  19.  
  20. Minor Issues:
  21. These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  22. Heavy network usage - This machine has recently restarted and has high network usage.
  23. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  24. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
  25. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
  26. Limited drive access - More information may be available with Full Drive Access.
  27. Sharing enabled - This machine has sharing services enabled that could be a security risk.
  28.  
  29. Hardware Information:
  30. iMac (Retina 4K, 21.5-inch, 2017)
  31. iMac Model: iMac18,2
  32. 3.6 GHz Quad-Core Intel Core i7 (i7-7700) CPU: 4-core
  33. 32 RAM - Upgradeable by an Apple Authorized Service Provider
  34. BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400
  35. BANK 1/DIMM0 - 16 GB DDR4 SO-DIMM 2400
  36.  
  37. Video Information:
  38. Radeon Pro 560 - VRAM: 4 GB
  39. iMac (built-in) 4096 x 2304
  40.  
  41. Drives:
  42. disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes)
  43. Internal PCI-Express 8.0 GT/s x4 NVM Express
  44. disk0s1 - EFI [EFI] 315 MB
  45. disk0s2 [APFS Container] 1.00 TB
  46. disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes)
  47. disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 719.62 GB used)
  48. disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
  49. disk1s3 - Recovery (APFS) [Recovery] (Shared)
  50. disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
  51. disk1s5 - Macintosh HD (APFS) (Shared - 10.98 GB used)
  52.  
  53. Mounted Volumes:
  54. disk1s1 - M************ Data [APFS Virtual drive]
  55. 1.00 TB (Shared - 719.62 GB used, 267.77 GB available, 266.67 GB free)
  56. APFS
  57. Mount point: /System/Volumes/Data
  58.  
  59. disk1s4 - VM [APFS VM]
  60. 1.00 TB (Shared - 2.15 GB used, 266.67 GB free)
  61. APFS
  62. Mount point: /private/var/vm
  63.  
  64. disk1s5 - Macintosh HD
  65. 1.00 TB (Shared - 10.98 GB used, 267.77 GB available, 266.67 GB free)
  66. APFS
  67. Mount point: /
  68. Read-only: Yes
  69.  
  70. Network:
  71. Interface en0: Ethernet
  72. Proxies: HTTP, HTTPS
  73. Interface en1: Wi-Fi
  74. 802.11 a/b/g/n/ac
  75. Proxies: HTTP, HTTPS
  76. Interface en4: Bluetooth PAN
  77. Interface bridge0: Thunderbolt Bridge
  78.  
  79. Printer sharing: Enabled
  80. Remote Management: Enabled
  81. Screen sharing: Enabled
  82. Remote login: Enabled
  83.  
  84. System Software:
  85. macOS Catalina 10.15.5 (19F96)
  86. Time since boot: Less than an hour
  87.  
  88. Notifications:
  89. Notifications not available without Full Drive Access.
  90.  
  91. Security:
  92. System Status
  93. Gatekeeper: Enabled
  94. System Integrity Protection: Enabled
  95.  
  96. Antivirus software: Apple
  97.  
  98. Printer sharing: Enabled
  99. Remote Management: Enabled
  100. Screen sharing: Enabled
  101. Remote login: Enabled
  102.  
  103. Unsigned Files:
  104. Launchd: /Library/LaunchDaemons/com.printerlogic.client.plist
  105. Executable:
  106. Details: Exact match found in the whitelist - probably OK
  107.  
  108. Launchd: /Library/LaunchDaemons/com.landesk.pds2.plist
  109. Executable: /usr/local/LANDesk/common/pds2d -d
  110. Details: Exact match found in the whitelist - probably OK
  111.  
  112. Launchd: /Library/LaunchDaemons/com.landesk.msgsys.plist
  113. Executable: /usr/local/LANDesk/common/cba -d
  114. Details: Exact match found in the whitelist - probably OK
  115.  
  116. Launchd: /Library/LaunchDaemons/com.landesk.cba8.plist
  117. Executable: /usr/local/LANDesk/common/cba -d -p1
  118. Details: Exact match found in the whitelist - probably OK
  119.  
  120. Launchd: /Library/LaunchDaemons/com.landesk.broker.plist
  121. Executable: /usr/local/LANDesk/common/proxyhost -p
  122. Details: Exact match found in the whitelist - probably OK
  123.  
  124. Launchd: /opt/PrinterInstallerClient/service_interface/com.printerlogic.client.plist
  125. Executable: /opt/PrinterInstallerClient/service_interface/run_service.sh
  126. Details: Exact match found in the whitelist - probably OK
  127.  
  128. Launchd: /Library/LaunchDaemons/local.srcsrv.job.plist
  129. Executable: /usr/local/srcsrv/Titanium.Web.Proxy.Examples.Basic.Standard
  130. Details: Domain name invalid - possibly adware
  131.  
  132. Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
  133. Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon
  134. Details: Exact match found in the whitelist - probably OK
  135.  
  136. Launchd: /Library/LaunchDaemons/com.landesk.pds.plist
  137. Executable: /usr/local/LANDesk/common/cba -d -p2
  138. Details: Exact match found in the whitelist - probably OK
  139.  
  140. Plugin: /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
  141. Plugin: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
  142. Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin
  143.  
  144. Apps: 4
  145.  
  146. 32-bit Applications:
  147. 18 32-bit apps
  148.  
  149. Startup Items:
  150. KeyAccess Path: /Library/StartupItems/KeyAccess
  151.  
  152. System Launch Agents:
  153. [Not Loaded] 16 Apple tasks
  154. [Loaded] 174 Apple tasks
  155. [Running] 123 Apple tasks
  156.  
  157. System Launch Daemons:
  158. [Not Loaded] 32 Apple tasks
  159. [Loaded] 184 Apple tasks
  160. [Running] 121 Apple tasks
  161.  
  162. Launch Agents:
  163. [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2019-09-05)
  164. [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-09)
  165. [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-05-27)
  166. [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11)
  167. [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11)
  168. [Running] com.landesk.lockscreen.plist (IVANTI, INC. - installed 2019-10-07)
  169. [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22)
  170. [Other] com.sassafras.KeyAccess.plist (Sassafras Software, Inc. - installed 2018-08-17)
  171.  
  172. Launch Daemons:
  173. [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21)
  174. [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21)
  175. [Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-08-17)
  176. [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-05-27)
  177. [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-05-27)
  178. [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-26)
  179. [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11)
  180. [Running] com.ivanti.metrics.plist (IVANTI, INC. - installed 2019-06-21)
  181. [Running] com.ivanti.rc.ivremoted.plist (IVANTI, INC. - installed 2019-10-07)
  182. [Loaded] com.landesk.broker.plist (? 5f503eb4 - installed 2019-10-07)
  183. [Loaded] com.landesk.cba8.plist (? 367172b - installed 2019-10-07)
  184. [Running] com.landesk.dispatch.plist (IVANTI, INC. - installed 2019-10-07)
  185. [Running] com.landesk.ldtmc.plist (IVANTI, INC. - installed 2019-10-07)
  186. [Running] com.landesk.ldwatch.plist (IVANTI, INC. - installed 2019-06-21)
  187. [Loaded] com.landesk.msgsys.plist (? b1bc8017 - installed 2019-10-07)
  188. [Loaded] com.landesk.pds.plist (? 178c023f - installed 2019-10-07)
  189. [Loaded] com.landesk.pds2.plist (? ca04ab3b - installed 2019-10-07)
  190. [Loaded] com.landesk.rotatelog.plist (Apple - installed 2020-05-19)
  191. [Running] com.landesk.scheduler.plist (IVANTI, INC. - installed 2019-10-07)
  192. [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22)
  193. [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-06-11)
  194. [Not Loaded] com.printerlogic.client.plist (? 0 - installed 2020-03-03)
  195. [Loaded] com.sassafras.KeyAccess.kami.plist (Sassafras Software, Inc. - installed 2017-11-22)
  196. [Other] com.sassafras.KeyAccess.plist (Sassafras Software, Inc. - installed 2017-11-22)
  197. [Running] local.srcsrv.job.plist (? 7bd1a6a6 - installed 2019-03-01)
  198.  
  199. User Launch Agents:
  200. [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-05-27)
  201. [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-09-06)
  202.  
  203. User Login Items:
  204. [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2020-05-26)
  205. Modern Login Item
  206. /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app
  207.  
  208. [Not Loaded] Evernote Helper (Evernote - installed 2019-01-09)
  209. Modern Login Item
  210. /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app
  211.  
  212. [Not Loaded] EvernoteLauncher (Evernote - installed 2019-01-09)
  213. Modern Login Item
  214. /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app
  215.  
  216. [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-05-16)
  217. Modern Login Item
  218. /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app
  219.  
  220. Internet Plug-ins:
  221. AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-05-27)
  222. AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-05-22)
  223. AdobePDFViewer: 20.009.20065 (Adobe Systems, Inc. - installed 2020-05-22)
  224. o1dbrowserplugin: 5.41.3.0 (? - installed 2019-11-13)
  225. googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)
  226. MeetingJoinPlugin: 1.0 (? - installed 2018-08-17)
  227. npPrinterInstallerClientPlugin_25.1.0.375: Printer Installer Client Plugin_x86_64 1.0.0.0 (Printer Properties Pro, LLC - installed 2020-02-20)
  228.  
  229. User Internet Plug-ins:
  230. User Internet Plug-ins need Full Drive Access
  231.  
  232. User Audio Plug-ins:
  233. User Audio Plug-ins need Full Drive Access
  234.  
  235. User iTunes Plug-ins:
  236. User iTunes Plug-ins need Full Drive Access
  237.  
  238. Time Machine:
  239. Time Machine Not Configured!
  240.  
  241. Performance:
  242. System Load: 4.15 (1 min ago) 3.67 (5 min ago) 2.03 (15 min ago)
  243. Nominal I/O speed: 21.42 MB/s
  244. File system: 21.48 seconds
  245. Write speed: 884 MB/s
  246. Read speed: 2685 MB/s
  247.  
  248. CPU Usage Snapshot:
  249. Type Overall
  250. System: 8 %
  251. User: 8 %
  252. Idle: 84 %
  253.  
  254. Top Processes Snapshot by CPU:
  255. Process (count) CPU (Source - Location)
  256. Other processes 86.94 % (?)
  257. Dropbox 29.69 % (Dropbox, Inc.)
  258. EtreCheck 6.62 % (App Store)
  259. Google Chrome 1.06 % (Google, Inc.)
  260. Remote Mouse 0.31 % (App Store)
  261.  
  262. Top Processes Snapshot by Memory:
  263. Process (count) RAM usage (Source - Location)
  264. Dropbox 1.24 GB (Dropbox, Inc.)
  265. Dock 572 MB (Apple)
  266. EtreCheck 556 MB (App Store)
  267. Google Chrome 253 MB (Google, Inc.)
  268. Finder 101 MB (Apple)
  269.  
  270. Top Processes Snapshot by Network Use:
  271. Process (count) Input / Output (Source - Location)
  272. Dropbox 3.44 GB / 856 KB (Dropbox, Inc.)
  273. Other processes 1.35 GB / 366 KB (?)
  274. SystemUIServer 0 B / 64 B (Apple)
  275. backgroundtaskmanagementagent 0 B / 0 B (Apple)
  276. UsageTrackingAgent 0 B / 0 B (Apple)
  277.  
  278. Virtual Memory Information:
  279. Physical RAM: 32 GB
  280.  
  281. Free RAM: 14.52 GB
  282. Used RAM: 9.62 GB
  283. Cached files: 7.86 GB
  284.  
  285. Available RAM: 22.38 GB
  286. Swap Used: 0 B
  287.  
  288. Software Installs (past 30 days):
  289. Install Date Name (Version)
  290. 2020-05-09 ARMDC Agent Installer
  291. 2020-05-13 Adobe Acrobat DC (20.009.20063)
  292. 2020-05-16 WhatsApp (2.2019.8)
  293. 2020-05-22 Adobe Acrobat DC (20.009.20065)
  294. 2020-05-26 CleanMyMac X (4.6.4)
  295. 2020-05-26 Safari (13.1.1)
  296. 2020-05-27 Security Update 2020-003 (10.14.6)
  297. 2020-05-27 macOS Catalina (10.15.5)
  298. 2020-05-27 MRTConfigData (1.60)
  299. 2020-05-27 XProtectPlistConfigData (2121)
  300. 2020-05-27 Voice Update - Nora (1.3.13)
  301. 2020-05-27 Microsoft PowerPoint for Mac
  302. 2020-05-27 Microsoft Word for Mac
  303. 2020-05-27 Microsoft Excel for Mac
  304. 2020-05-27 EtreCheck (5.5.5)
  305. 2020-05-27 Adobe Flash Player
  306.  
  307. Diagnostics Information (past 7-30 days):
  308. Directory /Library/Logs/DiagnosticReports is not accessible.
  309. Enable Full Drive Access to see more information.
  310.  
  311. End of report
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