Live Chat
1.	Live chat allows visitors to ask questions and receive answers in real time using text, voice, or video
2.	Reactive or broadcast chat visitors initiate
3.	Proactive chat window opens automatically
4.	Chat agents handle the visitor’s query
Website Testing
1.	Ensure navigation is user-based and user-controlled
2.	Identify structural problems or content issues
3.	Evaluate the following:
a.	Does my website meet its goals and objectives?
b.	Does the design and functionality incorporate UX?
c.	Have I met accessibility standards?
d.	Have I incorporated RWD standards?
4.	Beta testing involves using a prepublication version
a.	Beta website
b.	Some are password-protects
5.	Staging server enables testing in environment similar to live web server
6.	Sometimes testing occurs on two or more website versions

Target Audience Testing Continued
1.	Ask testers to complete a UX survey
a.	Did the website’s content satisfy wants, needs, expectations?
b.	Was the content interesting and valuable?
c.	Was it easy or difficult to navigate?
2.	After testing, consider all feedback
a.	Implement suggestions that support goals and objectives, meet audience needs, improve value
Website Publishing
1.	After testing, publish to live server
•	Acquire a domain name
•	Allot server space
•	Upload files
i.	HTML and CSS
ii.	Images
iii.	Multimedia