Hello,

I've reviewed our previous correspondence and I apologize for the unpleasant experience you had with your order #113-0941651-0274627 . This usually doesn't happen.

A careful review of your account reflects that your package contained the correct item upon leaving our Fulfillment Center and was delivered to your Mailbox by USPS with the tracking number: 9374889690090668698674  on November 9, 2019.

Considering the situation and number of days passed I'm afraid the package might have been lost. I'd love to issue a refund/replacement, but it might go through the same process again and end up receiving no package at your end as like your previous order.

To avoid any hassle with your future orders as this is a high value order we'd request you to please file a police report, So that we can forward the issue to the concerned team on a priority to investigate and take necessary actions to avoid such kind of inconveniences in the future.

Please contact us back with the valid “clickable” URL online police report or a police report number regarding this incident and the name and contact details of the related police department to validate the complaint.

The police report must be completed and not in any pending or non-completed stages.I understand if this additional step might have caused you any inconvenience. I hope you'll understand that this will help us in assisting you more precisely.

I'd request you to please help us with the information requested, without the police report, we're unable to take further action. I apologize if this might have caused inconvenience hope you understand our limitations.

To contact us, visit https://www.amazon.com/gp/help/customer/contact-us and follow the prompts.

I hope this helps to clarify the situation. We look forward to seeing you again soon.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Rahul
Amazon.com