Answer-2

Hi Andreas,
Worry not! Game Master Gwelchmai has come to your aid! C= C=C= C=┌( `ー´)┘

I understand that you are facing problems, let me help you with that!

After investigation, here's my report:
As I've mentioned in the previous ticket response, I am afraid I may not provide the refund on this order since it's way over the timeframe.

I believe Bungie is working on their system and making progress, I do think the problem is in their schedule to be fixed. If you need me to check what caused the crash, please send in the system info so I can assist on that.

In the end, if you insist legal action is needed, all I can say is please contact ACCC as you mentioned.

Sincerely,
Gwelchmai