Saturday, Dec 05, 2015 21:03 PM
Duration: 42 minutes 34 seconds
Dan:
Thanks for contacting AppleCare chat support. My name is Dan. Please give me a moment to look over your information.
Dan:
Hey there Anton! I am hoping you are having a wonderful Saturday! How’s it going?
aa.propra@gmail.com:
Sorry, I do not speak English - I am from the Ukraine, where there is no official representation
aa.propra@gmail.com:
Good afternoon, I bought today iPad Air a person on the Internet. And he was locked iCloud. Now, this debate wants that money to say the password. So I reset the settings and start enjoying can not live without login and password. I have proof of purchase, a box - a complete set. If you want to confirm - I can take a picture of everything. What should I do? I very much wanted for a long time and this tablet.
Dan:
Unfortunately we are unable to remove the iCloud lock without the original owner if you can reach out to the owner they would be able to remove otherwise I would suggest a refund Anton
aa.propra@gmail.com:
First owner demanding money for your password. It is not blocked, but simply does not want to let me on the first nastroiki and change my login
Dan:
We are unable to provide the password to you however due to privacy and security concerns
aa.propra@gmail.com:
serial No. DMQM70X4F4YH
aa.propra@gmail.com:
It is clean and no information on it is not. I do not even need a password. I just need to have vozmlzhnost enter your login and password. I do not ask me to tell a stranger your password
Dan:
We can’t enter that for you due to privacy and security concerns if he will not provide the details or remove it then I would suggest trying to refund as we have no way to provide the details
aa.propra@gmail.com:
I can not get it back. I am the rightful owner of the tablet with the documents and check the original purchase in the company shop.
Dan:
I am not debating the ownership but we cannot reset the Apple ID for you you can attempt to do it at iForgot.apple.com but that would be the only way to do so.
aa.propra@gmail.com:
у меня есть мой логин. мне нужно зайти с его помощью в меню iPad. login: civitano.kapinus@gmail.com
aa.propra@gmail.com:
I have my login. I need to go with it in the menu iPad. login: civitano.kapinus@gmail.com
Dan:
If you have the login you should be able to reset your password via the site I mentioned
aa.propra@gmail.com:
Password I know from her. The problem is that the tablet is now tied to the login person who has been bought. He extorts money else that I could change it. I just have to enter your login.
aa.propra@gmail.com:
I spent all the money on the purchase and can not pay anything extortioner
Dan:
I understand but unfortunately due to privacy and security concerns we cannot provide you details over chat
aa.propra@gmail.com:
And what to do and whom to write?
aa.propra@gmail.com:
I have the right under the law to use a technique that legally belongs to me!
Dan:
If you can’t get the previous owners login we have no way to provide you the details due to privacy and security concerns I can provide you a number to call for your local support who may be able to clarify further however
aa.propra@gmail.com:
I ask you to give me the opportunity to come under my login menu and allow me to use his thing
Dan:
https://support.apple.com/en-us/HT201232 this lists number for your local region
Dan:
You can do this via iforgot.apple.com or appleid.apple.com
aa.propra@gmail.com:
I'm from Ukraine. I have nowhere to call
aa.propra@gmail.com:
tie my login to the iPad , I'm not interested in any information about the former owner
Dan:
Unfortunately we are unable to do that for you you would need to manage the login at appleid.apple.com only after you provide the details to login
aa.propra@gmail.com:
Please sign in my position. I do not who to call and how you say there is no one to help me. what should I do...
Dan:
Let me try to get you further clarification one moment
Dan:
I am briefing Hector on the situation for you now Anton one moment
aa.propra@gmail.com:
thank. forward
aa.propra@gmail.com:
I can send all the documents on the iPad - if needed. even the passport
Dan:
Due to the fact you are in Ukraine there is an Apple Authorized Service provider for additional assistance locally normally it is your carrier
Dan:
If you can confirm your postal code I can see nearby locations for you however
Dan:
Are you still there?
aa.propra@gmail.com:
Ukraine. Kremenchug sity
Dan:
Looks like your local support is your carrier outside of that we have the Avangard LLC in Orel or Daac System Integrator in Chisinau
aa.propra@gmail.com:
This other countries
aa.propra@gmail.com:
the call will be very expensive
Dan:
https://support.apple.com/en-us/HT201351 this may help