Conversation with Duelbits
Started on October 31, 2026 at 08:48 AM UTC time UTC (GMT+0000)

--- October 31, 2026 ---

08:48 AM | ggbear371: Withdraws

08:48 AM | Ace: Hello ggbear371!
	 Which type of withdrawal are you looking for?

08:48 AM | ggbear371: Tether

08:48 AM | Ace: Okay, so you're having an issue with crypto withdraws.
	 What's your specific issue with the withdraw?

08:48 AM | ggbear371: I withdrew over 12 hours ago and still haven't received it

08:48 AM | Ace: Please head over to the transactions page by following the link below and click the option that you are seeing below "Transaction" text.

08:49 AM | ggbear371: Processing...

08:49 AM | Ace: Some withdraws require manual approval. An agent will be with you shortly.

08:49 AM | Ace: In the meantime, these articles might help:

08:49 AM | Ace: [Article: "Duelbits promotions and bonuses"]
	 [Article: "How to find your transaction hash."]
	 [Article: "How to clear cache and cookies?"]
	More in the Help Center (http://help.duelbits.com?conversation_id=215476640656826&utm_content=suggestions-fallback&utm_source=operator)

08:50 AM | Kelz from Duelbits: Hello. Appreciate you reaching out to Duelbits Support. I’m Kelz, How can I help you?

08:50 AM | ggbear371: I am following up on my withdrawal. It has been 48 hours since my first withdrawal.

08:53 AM | Kelz from Duelbits: Okay, let me have a look and check with the relevant team.

09:01 AM | ggbear371: Thank you very much

09:01 AM | Kelz from Duelbits: Thanks for bearing with us. Unfortunately, the relevant team is still waiting for the go-ahead to process your withdrawal. Sorry this is taking longer than expected, and I appreciate you sticking with us. I'll keep you updated as soon as there's any news.

09:02 AM | ggbear371: Do they usually operate on the weekend as well? I see other peoples withdrawal being processed on the blockchain but not mine 🥲

09:05 AM | Kelz from Duelbits: Yes, the provider does sometimes process checks over the weekend. Your withdrawal is currently being reviewed by them, which is why it's taking longer than usual. Rest assured, you'll receive your funds once the process is complete. I know the wait is frustrating, and I'm sorry for the delay. I'll keep checking for updates and keep you posted.

07:18 PM | ggbear371: Hey there; any good news?

07:23 PM | Diana from Duelbits: Hello!

07:23 PM | Diana from Duelbits: Unfortunately, there are no updates at this time.

07:54 PM | ggbear371: Can this be escalated? I’ve waited for almost 3 days by now.

07:55 PM | ggbear371: And I don’t really understand what you mean by provider doing checks. Which betting round are they trying to verify?

07:58 PM | Maddie from Duelbits: Hey there! 👋 Maddie here from Duelbits support.

07:58 PM | Maddie from Duelbits: One moment, and I will check. Thanks!

07:59 PM | ggbear371: Even for my smaller withdrawals, they were not even played with the same provider. They were just rakebacks redeemed and originals played.

08:01 PM | ggbear371: All my manual withdrawals were processed within 24 hours. And this is now taking 72 hours?

08:03 PM | ggbear371: Each time when I lodge a withdrawal, it says will be sent shortly. 3 days is not exactly shortly

08:07 PM | ggbear371: It can’t just be constantly asking me to wait 24 hours right?

08:07 PM | Maddie from Duelbits: Thank you for patiently waiting. At the moment, we are still awaiting feedback on this

08:07 PM | ggbear371: I know, but everyone is just telling me the same thing without any other context.

08:08 PM | ggbear371: Surely there is a way to escalate this? Get them to prioritise it or something right?

08:08 PM | ggbear371: Which provider exactly are we waiting on?

08:09 PM | Maddie from Duelbits: Sorry you're experiencing this. We already made a follow-up on this.

08:09 PM | Maddie from Duelbits: Please bear with us

08:10 PM | ggbear371: I have been for the last 3 days 😢 Can you give me an ETA atleast?

08:12 PM | Maddie from Duelbits: I'm sorry, I'm unable to provide a specific timeframe, as this matter is being handled by a different department.

08:12 PM | Maddie from Duelbits: Please be patient. We will notify you here once there's an update.

08:14 PM | ggbear371: What about other similar cases? How long have they usually taken?

08:15 PM | Maddie from Duelbits: Processing times may vary, and we can’t provide an exact timeframe. Rest assured, your withdrawal is being reviewed, and we’ll update you as soon as we have any news.

08:16 PM | ggbear371: I’ve followed your instructions to reach out after 24 hours of the original 24 hours. And the only thing I can do is to keep waiting?

08:17 PM | ggbear371: Can you atleast tell me which provider is “checking”

08:19 PM | Maddie from Duelbits: At the moment, we are still waiting for an update on this.

08:23 PM | Maddie from Duelbits: Please bear with us. I’ll keep an eye on your withdrawal and update you here once we hear from them.

09:22 PM | ggbear371: Here is the reference from Evo Gaming, they told me to reach out to support. SD-7632843

09:25 PM | Maddie from Duelbits: Welcome back.

09:25 PM | Maddie from Duelbits: Can you provide more details about your concern? We'd love to help!

09:27 PM | Maddie from Duelbits: Are we still connected?

09:27 PM | ggbear371: Evo gaming has provided the reference to support investigation into gameplay

09:28 PM | ggbear371: Told me to pass it directly to the casino support

09:28 PM | Maddie from Duelbits: Thank you for that information. Will eacalate this now. One moment please.

09:29 PM | Maddie from Duelbits: Your concern has already been escalated, and we are currently awaiting feedback. As soon as we receive an update, we will notify you here immediately.

--- November 1, 2026 ---

10:40 AM | ggbear371: Hi there, any updates to my withdrawal?

10:44 AM | Kelz from Duelbits: Hey ggbear371, thanks for bearing with us. We’re still waiting for an update from the game provider, as the issue has been raised with them for further investigation. Please rest assured that this is being followed up on, and I’ll update you as soon as I hear back. Sorry again for the wait!

09:00 PM | ggbear371: Hey there, it’s now day 4, any updates to my withdrawal?

09:01 PM | Jonas from Duelbits: Hello ggbear371! Thank you for contacting us. We are happy to have you here at Duelbits!

09:01 PM | Jonas from Duelbits: Let me check for you.

09:02 PM | Jonas from Duelbits: I've just check the ticket, and Evolution hasn't completed their checks yet. We're still waiting for their update.

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Exported from Duelbits on November 1, 2026 at 09:02 PM UTC time UTC (GMT+0000)