#!/usr/bin/python
import requests
import json
import sys

ITOP_URL = 'https://demo.combodo.com/simple'
ITOP_USER = 'admin'
ITOP_PWD = 'admin'
TICKET_CLASS = 'UserRequest'
TITLE = 'Service down on %(host)s'
DESCRIPTION = 'The service %(service)s is down on %(host)s'
COMMENT = 'Created from Python'

"""
if len(sys.argv) != 5:
        print "Usage: "+sys.argv[0]+" host service service_status service_state_type\n"
        sys.exit()
else:
        print str(sys.argv)
        host = sys.argv[1]
        service = sys.argv[2]
        service_status = sys.argv[3]
        service_state_type = sys.argv[4]
"""

host = "Server1"
service = "Manual Test"
service_status = "DOWN"
service_state_type = "HARD"

if (service_status != "OK") and (service_status != "UP") and (service_state_type == "HARD" ):
        json_data = {
                'operation': 'core/create',
                'class': TICKET_CLASS,
                'fields': {
                        'title': TITLE % {'host': host },
                        'description': DESCRIPTION % {'host': host, 'service': service },
                        'org_id': 'SELECT Organization AS O JOIN FunctionalCI AS CI ON CI.org_id = O.id WHERE CI.name="%(host)s"' % {'host': host},
                        'functionalcis_list': [ {
                                'functionalci_id': "SELECT FunctionalCI WHERE name='%(host)s'" % {'host': host},
                                'impact_code': 'manual',
                        }],
                },
                'comment': COMMENT,
                'output_fields': 'id',
        }
        encoded_data = json.dumps(json_data)
        r = requests.post(ITOP_URL+'/webservices/rest.php?version=1.0', verify=False, data={'auth_user': 'admin', 'auth_pwd': 'admin', 'json_data': encoded_data})
        result = json.loads(r.text);
        if result['code'] == 0:
                print "Ticket created.\n"
        else:
                print result['message']+"\n"
else:
        print "Service state type !='HARD', doing nothing.\n"