dell_oow_support_nae500@dell.com
Mar 22 (3 days ago)
to me

Your Service Request:
961938730
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Hello Alec,


We take this opportunity to thank you for choosing Dell. The following information relates to your recent interaction with Dell Solution Station.

Service Tag: 2MM0VJ2

Service Request Number: 961938730

You computer system has been diagnosed for a SSD issue and the same needs to be replaced to fix the computer.

We tried reaching you today to help process charges $170+ taxes for the repairs of the system , we regret we have not been able to reach you.

We have arranged a callback for you on Friday or you can call back by Dialing 1-800-288-4410 press option no 1 and  EXT 2127099 with service request no .


In case you need the call back at a specific date and time , kindly let us know , we will arrange the same

Thank you,
Dell Tech Support.




Alec Mullet <alecmullet123@gmail.com>
Mar 22 (3 days ago)
to dell_oow_suppo.
Hello,

We sent the computer to you to fix the WIRELESS NETWORKING. EVERYTHING ELSE WAS WORKING FINE when we sent the computer. Why has this new problem surfaced? And what have you found out about the problems with the WIRELESS NETWORKING? I need the wireless networking fixed.

Would you also please tell me how to escalate this case? I believe the problem has been misdiagnosed and the person who originally opened the case did not listen or understand my request to fix the wireless networking.

The computer is under warranty; if the SSD stopped working through no fault of my own, it should be covered under warranty.

Thank you.


Dell_OOW_Support_NAE500@dell.com
Mar 22 (3 days ago)
to me
Thank you for your response. This is an auto generated acknowledgement. Our OOW Technical support representative will contact you soon.

Chandan_Chandan
Mar 22 (3 days ago)
to me
Dear Customer,



Thank you for taking time out of your day to write us.  There are bad sector in the SSD that is the reason why we needs to replace the SSD. Please accept our sincere apology for inconvenience as I can see the machine is in warranty so I will get the SSD replaced for you at free of cost in which you will lose the data. They will check the WIFI functionality once they will replace the SSD and will re install the operating system. I hope that you are ok with the data loss?



Thank you,
Dell Tech Support.

How am I doing? Please contact my manager at "Director1@dell.com" to provide any feedback


Alec Mullet <alecmullet123@gmail.com>
Mar 22 (3 days ago)
to Chandan_Chandan
Yes, I am OK with the data loss. Please make sure there is no cost, because the machine is still under warranty.

Thank you.


Dell_OOW_Support_NAE500@dell.com
Mar 22 (3 days ago)
to me


Arun_Panwar1
Mar 23 (2 days ago)
to me
Hi Alec,



Thank you for writing back. With reference to your email, We will get the Hard drive replaced and as we informed you earlier, there would be no charge to replace the Hard drive.



Regards,

Dell Tech Support



Alec Mullet <alecmullet123@gmail.com>
3:23 PM (23 hours ago)
to Arun_Panwar1
Did you say you were going to replace the hard drive? My computer has a SSD, and no hard drive. Also please make sure to try to repair the Wi-Fi in my computer which was the original reason why I sent it in.


Dell_OOW_Support_NAE500@dell.com
3:26 PM (23 hours ago)
to me


Nikhilesh_Chatterjee
7:30 PM (19 hours ago)
to me
Dear CUSTOMER,



Thank you for taking time out of your day to write to us. Technician will do further diagnostic on system and parts will be replaced accordingly, however we will also give you follow up calls.



Earning and keeping your trust is at the center of everything we do at Dell. Thanks for your continued support.




Regards,

Dell Tech Support