107 messages
March 28
where do i add other developer logins
Thanks for your message! The team will get back to you soon here or by email (james.masters5560@gmail.com)
Consider adding any details that might help the team to answer your question.
March 29

Rudi

1st Level Support (Newcoming Experienced)

joined
Rudi

Hi, you can do this in the web interface under Profile -> User management, if you want. :)
March 30
Rudi

We are the official game server provider for FiveM! Do you have any questions? We are here for you! If you are interested in a 10% voucher, please contact us; -)
April 2
game switching
Thanks for your message! The team will reply as soon as possible here or by email (james.masters5560@gmail.com)

Rudi

1st Level Support (Newcoming Experienced)

joined
Rudi

Hi, how can i help you?
i want to game switch my server
Rudi

Our system allows you to flexibly change your cloud gameserver to another game at any time.

To do this, proceed as follows:
Click on "Games" in the Gameserver overview on the left in the menu item under "Settings".
There you will find two options. "Available games" and "Other games".

The first option contains all games that have the same (or lower) slot price as your current game.
You can switch between these games for free.

The second option contains all other games we offer. In this case there are additional costs involved as they have a different slot price.

Once you have found your game, you can download it by clicking on the download icon displayed at the right of the game.

After the download you should update your browser once (reload page). The game should be listed above under Installed Games then. After that click on the blue button & the game will be activated.

Afterwards you can start immediately!
it shows a shopping basket
and says additional payment but i only want 10 slots i think its pricing for more
im trying to switch from 100 slot rage > 10 slot fivem windows
Rudi

Okay, can you make us a ticket for this, please? Then we would very much like to cancel this for you, then you can use your server again according to your wishes. :)
ive sent a ticket
Rudi

Okay, we'll get back to you with the ticket as soon as possible. :)
thanks
Rudi

Youre welcome. :)
discount code for additonal server?
Thanks for your message! The team will reply as soon as possible here or by email (james.masters5560@gmail.com)

Pascal

2nd Level Support (Customer Champion)

joined
Pascal

I can offer you a 10% Voucher code for your next order
yes please
Pascal

Alright one second :)
Pascal

Your Voucher Code:
iOCs2D4g
thank you
Pascal

No problem ^^

Felix

joined
Felix

We have just answered your ticket. Here you go: https://zap-hosting.com/en/customer/support/show/127554/overview//overview/ :-)
April 3
Felix

Hi! Do you have any questions about our vServers or are you interested in a 10% coupon code?
Rudi

We have just answered your ticket. Here you go: https://zap-hosting.com/en/customer/support/show/127554/overview//overview/ :-)
can i have a discount code for third server please?
Thanks for your message! The team will reply as soon as possible here or by email (james.masters5560@gmail.com)

Florian

2nd Level Support (Customer Experienced)

joined
Florian

Hi, thanks for your interest. The coupon code yfAy1t7c is valid for three days now! :)
thank you
what do you call dedicated servers here?
Florian

As of now we don't offer dedicated servers yet. Just virtualized ones
ok thank you
Florian

You're welcome
...can i have a discount code for a fourth server :)
Florian

Hi, sure: DmU3zNVy :)
April 6
Pascal

Hi! Do you have any questions about our vServers or are you interested in a 10% coupon code?
Yesterday
weve been experiencing alot of connection related issues on our main server 74457 , our backup server has the exact same files loaded and runs fine , is there maybe an issue with the connection on the main server ?

Rudi

1st Level Support (Newcoming Experienced)

joined
Rudi

Hi, how long has the problem been on your server? And can you start a speed test there?
we havent had it long .. but the las few nights i guess , how would i run a speed test on server?
Rudi

Ahh on the gameserver this is unfortunately not possible. :/ I can otherwise offer you that we move your server to another system if you like.
a shinier new one :)
i think that might be worth trying
i cant forsee an issue with ram or cpu allocation it seems sufficient , there are only between 5-12 slots occupied when it happens
Rudi

Okay, can you back up your server for this? Then I would very much like to start the migration. :)
using zap backup
Rudi

Usually, you don't have to use this, the backup was created just for emergencies. :)
ill run it quickly
i understand ... im new to fivem and im pretty much on my own with development so quickly learning the value of backups :O
done
Rudi

Yes, I can understand that. :) You should now be able to use your server again. :)
migrated?
already
Rudi

Yes, you'll get an email when you can use your server again. :)
great
Rudi

Okay. :)
will there be a change of ip
Yesterday
Rudi

Hi, how can I help you?
i spoke to you a few minutes ago about migrating the server because of connection problems , im just wondering if there will be a new ip after migration
Rudi

Yes, the IP address will change.
ok im sorry to bug you guys but how long does the migration take
Rudi

Hi, this usually takes about 15 minutes.
its been a couple hours?
Rudi

No, it doesn't usually take that long.
you told me to wait for email lol , theres been no change in ip or shutdown
Rudi

Can you please send me the IP of the affected server? Then I would restart the migration once on your server.
134.255.234.171:32024
Rudi

Thank you
np
Rudi

I have now started with it, you will get an e-mail from us when the migration is finished. :)
Great!
Rudi

Okay. :)
our gameplay is really lagging , is there a way of looking at performance stats like cpu usage etc on the gameserver
Thanks for your message! The team will reply as soon as possible here or by email (james.masters5560@gmail.com)

Leon

1st Level Support (Newcoming Experienced)

joined
Leon

Hi, which kind of lagging ? So what is lagging ?
i click eat and a minute later i eat , i type in chat and it takes 30+ secs to appear
any interaction point takes ages to load etc
Leon

So you have a stable ip ´?
what do you mean
The team will get back to you soon here or by email (james.masters5560@gmail.com)
The team will get back to you soon here or by email (james.masters5560@gmail.com)
Consider adding any details that might help the team to answer your question.
Leon

Did you buy a stable ip ?
no
would it help?
Leon

Yea than you have a DDOS Manager and protection.
u think were being ddos'd
Leon

I think so after you bought it you can see it.
is it another migration >?
Leon

No than you couldnt use the server.
so if i pay for it now how long before were back playing
Leon

Instant it just needs a sec.
done
Leon

Ok than check your DDOS manager.
this service not available  during upgrade
Leon

Oh ok than you need to wait a bit.
its done now
Leon

Ok nice :)
what does hitch warning mean in the console
Leon

Than youre server had a bad ping for a sec.

	We are here to help!
Today
getting frustrated , server keeps failing to start with a massive ping and when it does run its got a massive delay between player interactions , chat and menu interactions , we've had migrations to other servers , we payed to upgrade again to get ddos protection and its still playing up . we have another server from yourselves that runs the exact same files and database and has no problems
Thanks for your message! The team will reply as soon as possible here or by email (james.masters5560@gmail.com)

Rudi

1st Level Support (Newcoming Experienced)

joined
Rudi

Hi, okay, that shouldn't be, of course. :/ Since when does the problem exist on your server?
we had a migration yesterday , so since then
we had lag issues on last host machine but no problems starting etc
Rudi

Okay, maybe a premium system would be optimal for you. :) If you want I can offer you to try it out for 24 hours, then you can upgrade if you want. :)
we have that already
Rudi

Ahh okay, then that's very weird. Otherwise I can create a ticket for our FiveM team if you want.
i wondered when the email said moved from xxx premium to a host without the name premium ... is that the case
Rudi

Okay, yeah, that's weird. Can you please back up your server once? Then I would very much like to move your server to another system again. :)
sure
Rudi

Youre welcome
done
1 minute ago, seen
Rudi

All right, I'll start with that. You will receive an e-mail from us when this has been completed. :)